Towela Mhango
Lusaka
Summary
Resourceful Senior Specialist recognized for productivity and efficiency in task completion. Specialize in strategic planning, project management, and data analysis. Excel in communication, problem-solving, and leadership to drive team success. Committed to delivering high-quality results in fast-paced environments.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Human Capital Business Partnering Senior Specialist
Zanaco
05.2022 - Current
- Executed human capital strategy, delivered seamless HC services, and cultivated a culture of transformation in the business.
- Facilitated efficient and high-quality recruitment and selection of staff in assigned departments, collaborating with Talent Acquisition and Management to secure top performers.
- Management of a workforce of over +600 people as a Human Capital business consultant.
- Facilitated the talent review, identification, and succession planning process in coordination with the Talent Acquisition and Management Unit to attract, retain, and develop appropriate talent for the bank.
- Drive agreed priorities and people & culture initiatives to implementation, ensuring that the business effectively executes the initiatives to create real business value for time, effort and associated cost.
- Implement and monitor the performance management process and calendar that supports the achievement of business objectives, analyse results and provide feedback.
- Managed disciplinary cases and grievances, tracking all performance improvement plans (PIPs) to ensure compliance and resolution.
- To support respective people managers to review and implement employee engagement initiatives.
- Identification of Training gaps and support allocated departments on all people risks.
- Collaborated with key stakeholders to identify capability gaps and develop tailored solutions to enhance organizational effectiveness.
- Support the business in resourcing and developing talented performers that are world class.
- Act as an internal Human capital consultant on all Human resource issues.
- To communicate/address matters affecting employees both formally and informally and ensuring effective delivery of agreed employment benefits and services as per binding contracts and awards.
- Sensitization and access to all key employee wellness programs.
- Engagement of staff through Quality of support & Focus Groups.
- Human Capital Planning and forecasting.
- Assist in the development, execution and maintenance of skills development Strategy in functions.
- Build networks internally and externally to assist with ‘talent spotting’ for future roles.
- Improved recruitment TAT from 90’days to 45 day's
HR Operations Senior Specialist
Zanaco
09.2017 - 04.2022
- Overall responsibility of managing employee data, payroll administration, benefits administration, HR policy development, compliance with employment laws, employee onboarding, employee relations, and Human Capital records management (HRMIS).
- End to end recruitment process management, onboarding and offboarding.
- HR information systems (New joinee formalities, exiting formalities) to provide management with accurate staff information for decision making.
- Managed disciplinary and grievance issues, ensuring compliance with company policies and fostering a fair workplace.
- Compiled and delivered HR reports such as Monthly Flash, Board Pack, Staff Turnover, and Grievance and Disciplinary reports.
- Formulated and reviewed policies to ensure compliance with laws.
- Managed disciplinary and grievance issues according to company policies.
- Vendor management with different Human Resource Service providers such as medical services.
- Oversaw vendor partnerships to secure effective HR services for the organization. with different Human Resource Service providers such as medical services.
- Served as the management representative during union negotiations.
- Spearheaded payroll integration project, improving processing time for employee payments.
- Led a team of three (3), recommended to management the merging of payroll for Fixed Term Employees and Permanent employees to improve payroll processing.
- Served as management representative during union negotiations, facilitating communication and resolution of key labor issues.
- Developed strategic initiatives to enhance customer service and operational efficiency.
- Mentored junior specialists on compliance standards and regulatory requirements.
- Evaluated internal processes to recommend improvements for better resource allocation.
- Ensured compliance with applicable regulations throughout the life cycle of a project.
Education
Master of Arts - Human Resources Management
University of Lusaka
01.2024 - 07.2026
Bachelor of Science - Human Resource Management
University of Lusaka
Diploma - Human Resource Management
Evelyn Hone College
LusakaSkills
- Payroll Administration
- Recruitment management
- Performance Management
- Job Evaluation
- Disciplinary handling
- Labor Relations
- Medical scheme management
- Oracle HRMIS
- Analytical
- Problem-solving abilities
- Decision Making
- Employee Engagement
- Talent acquisition
Languages
English
First Language
Awards and Initiatives
- Awarded as employee of the year 2019 for efficient payroll processing after merging two payrolls
- GEM award (2025) for implementing the in-house recruitment system saving over $25,000.
- GEM award(2025) for implementation of in-house performance management resulting to efficiency and productivity
- Awarded for resource mobilization during Investrust’s deposit initiatives in 2024
- Awarded for automation of exit clearance process in 2023
- Awarded for fraud reduction from sensitization of members
- Recognition for Branch Structure redesign supporting customer retention and acquisition
Timeline
Master of Arts - Human Resources Management
University of Lusaka
01.2024 - 07.2026
Human Capital Business Partnering Senior Specialist
Zanaco
05.2022 - Current
HR Operations Senior Specialist
Zanaco
09.2017 - 04.2022
Bachelor of Science - Human Resource Management
University of Lusaka
Diploma - Human Resource Management
Evelyn Hone College