Summary
Overview
Work history
Education
Skills
References
References
Hobbies and Interests
Timeline
Generic

Towela Phiri

Lusaka,Zambia

Summary

Organised and proactive, with highly relevant transferable skills in administrative support and communication, coupled with strong attention to detail and collaborative mindset. Adept in managing schedules and coordinating meetings efficiently. Ready to contribute to success and smooth operation of any related role.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

20
20
years of professional experience
8
8
years of post-secondary education

Work history

Principal Secretary

ZESCO Limited
Lusaka, Lusaka Province
06.2015 - Current
  • Ensured timely completion of tasks by setting up effective tracking systems.
  • Reviewed correspondence before dispatching it to its recipients, ensuring accuracy in communications.
  • Facilitated open lines of communication between Directorates and other departments, fostering team unity.
  • Drafted and edited documents effectively; enhanced quality of written materials.
  • Processed paperwork efficiently; reduced clutter within the office environment.
  • Responded promptly to emails on behalf of the Principal; improved response time significantly.
  • Maintained confidentiality in all aspects of job responsibilities, earning trust from staff and clients.
  • Drafted minutes during meetings accurately; facilitated follow-up actions appropriately.
  • Organised and maintained filing system for easy staff access.
  • Scanned and uploaded documents into digital filing system.
  • Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
  • Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
  • Managed difficult situations with grace, maintaining a positive school atmosphere.

Front office clerk/Hostess

Kaingo Lodge
02.2007 - 08.2007
  • Assisted colleagues during peak hours, enabling smooth flow of operations at the front desk.
  • Assisted guests in booking reservations to ensure seamless accommodation arrangements.
  • Handled complaints professionally, resulting in increased customer satisfaction ratings.
  • Maintained high levels of cleanliness in reception area, resulting in positive first impressions.
  • Responded swiftly to emergency situations, ensuring guest safety and well-being.
  • Managed incoming calls to facilitate effective communication.
  • Filed documents properly for easy reference and retrieval when required.
  • Registered visitors, guests and contractors upon arrival, providing access passes.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.

Personal Assistant

Muchinda Electricals
Lusaka, Lusaka Province
04.2014 - 05.2015


  • Managed invoice processing tasks accurately and efficiently.
  • Maintained confidentiality of documents, ensured secure handling of sensitive information.
  • Managed correspondence, reduced response time by ensuring timely replies.
  • Organised meetings, improved communication within the team.
  • Updated company database regularly to maintain accurate records.
  • Coordinated daily schedules for CEO with meticulous attention to detail.
  • Organised and maintained filing system for easy staff access.
  • Received requests for meetings and appointments, updated calendar and organised spaces and materials.

Chef

Mochachos
Lusaka, Lusaka Province
02.2011 - 11.2011
  • Adhered to strict hygiene standards, ensured a clean working environment.
  • Led successful catering events provided excellent dining experiences for guests.
  • Coordinated prep work, streamlined the cooking process.
  • Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.

Deli Chef

SPAR Zambia Arcades
Lusaka, Lusaka
01.2010 - 01.2011
  • Prepared a diverse range of deli items to meet varied customer preferences.
  • Communicated effectively with kitchen staff to ensure timely preparation and delivery of orders.
  • Developed innovative seasonal menu items by utilising fresh, local ingredients.
  • Coordinated catering services for special events, leading to successful functions.
  • Upheld highest standards of sanitation, ensuring health regulations were met.

Cook

Long Acres Lodge
06.2008 - 08.2008
  • Attachment

Waitress

Aninas Executive Lodge
08.2005 - 01.2007
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Advanced team efficiency by assisting in training new waitstaff members.
  • Ordered and stocked beverage supplies, maintained availability of popular drinks.
  • Ensured compliance with health regulations through effective cleaning practices in the dining area.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Managed table settings for enhanced dining experience.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Utilised professional communication skills to resolve customer complaints.
  • Maintained clean and organised dining area for customer comfort.
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.
  • Provided top-notch service to customers, improved overall dining experience.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Front Office Operator

Aninas Executive Lodge
01.2006 - 08.2006

Education

Office Management - Secretarial

Kasiya Business and Secretarial College
Pemba
01.2013 - 12.2013

Certificate - General Hospitality

Hotel and Tourism Training Institute
01.2005 - 12.2005

Certificate - Food Production

Hotel and Tourism Training Institute
01.2008 - 12.2008

General Certificate of Education - GCE

Kabulonga Girls High School
Lusaka, Lusaka Province
01.2000 - 12.2004

Skills

  • Efficient scheduling
  • Event planning expertise
  • Email correspondence
  • Documentation accuracy
  • Minutes drafting
  • Professional etiquette
  • Administrative efficiency
  • Office diplomacy
  • Microsoft Powerpoint
  • Data confidentiality
  • Travel arrangements
  • Frontline receptionist

References

References available upon request.

References

  • G, Zulu, Front Office Lecturer, 260 1 222604/5, 260 1 239637, Hotel and Tourism Training Institute, P/Bag E186, LUSAKA
  • M, Simataa, 0977/ 0955 420-421, Examinations Council of Zambia, P.O.Box 50432, LUSAKA, C/O Mr. G.K Solami
  • Siame, Food Production Lecturer, 260 1 239637, 260 1 222604-5, Hotel and Tourism Training Institute, P/Bag 186, LUSAKA

Hobbies and Interests

Reading Books, Cooking, Sports and Interacting with people.

Timeline

Principal Secretary

ZESCO Limited
06.2015 - Current

Personal Assistant

Muchinda Electricals
04.2014 - 05.2015

Office Management - Secretarial

Kasiya Business and Secretarial College
01.2013 - 12.2013

Chef

Mochachos
02.2011 - 11.2011

Deli Chef

SPAR Zambia Arcades
01.2010 - 01.2011

Cook

Long Acres Lodge
06.2008 - 08.2008

Certificate - Food Production

Hotel and Tourism Training Institute
01.2008 - 12.2008

Front office clerk/Hostess

Kaingo Lodge
02.2007 - 08.2007

Front Office Operator

Aninas Executive Lodge
01.2006 - 08.2006

Waitress

Aninas Executive Lodge
08.2005 - 01.2007

Certificate - General Hospitality

Hotel and Tourism Training Institute
01.2005 - 12.2005

General Certificate of Education - GCE

Kabulonga Girls High School
01.2000 - 12.2004

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Towela Phiri