Tracy Muleya
Lusaka,09
Summary
Experienced with teamwork, communication, and adaptability. Utilizes these skills to support team goals and ensure smooth operations. Track record of contributing to efficient and harmonious work environments.
Overview
5
5
years of professional experience
Work History
General Worker
Mwaiseni Wholesale Trading
02.2024 - 11.2025
- Demonstrated flexibility by adapting to changing priorities and taking on additional responsibilities as needed.
- Facilitated smooth handover between shifts through clear communication and documentation practices, ensuring continuity of operations without disruptions.
- Exceeded performance targets in key metrics, earning recognition from management for outstanding contributions to the team''s success.
- Received positive feedback from supervisors for consistent high performance in job duties.
- Provided support during peak hours, ensuring timely completion of tasks without sacrificing quality of work.
- Contributed to increased sales by offering top-notch service and product knowledge to customers.
- Promoted a positive company image by consistently delivering excellent customer experiences that led to repeat business.
- Reduced waste by implementing effective cost-saving measures throughout the workplace.
Shopkeeper
Ken's Wholesale
11.2024 - 02.2025
- Managed daily operations, ensuring a clean, organized, and efficient store environment.
- Kept sales receipts and maintained accounting records.
- Assisted customers by answering questions and suggesting merchandise.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Ensured compliance with local health codes, safety regulations, and employment laws by enforcing company policies diligently.
- Strengthened vendor relationships with prompt payment processing while effectively managing the shop''s budget constraints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Cashier
Afams Agro Trading
03.2021 - 01.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Grade 12
Nangoma Secondary School
Mumbwa12-2020
Skills
- Cash handling
- Time management skills
- Patience and empathy
- Work ethic and integrity
- Customer assistance
- Customer service
- Sales and retail experience
- Teamwork and collaboration
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Money handling
- Cash register operation
- Stocking and receiving
- Customer needs assessment
Languages
English
Professional Working
Bemmba
Tonga
Nyanja
Timeline
Shopkeeper
Ken's Wholesale
11.2024 - 02.2025
General Worker
Mwaiseni Wholesale Trading
02.2024 - 11.2025
Cashier
Afams Agro Trading
03.2021 - 01.2024
No Degree - Grade 12
Nangoma Secondary School
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