Triumph Tembo

1. Fleet Monitoring & Tracking

• Monitor all company trucks in real time using GPS/Tracking systems.
• Ensure drivers follow assigned routes and communicate any deviations or delays.
• Track truck positions, fuel consumption, speeds, and idling times.
• Provide timely updates to operations on movement and status of each truck.

2. Trip Planning & Coordination

• Place Korridor orders for diesel and truck expenses in RSA and DRC -Plan and schedule truck departures, routes, loading, and offloading times.
• Coordinate with dispatch, warehouse, and customer service teams to ensure smooth operations.
• Ensure drivers have correct route plans, permits, border documents, and delivery instructions before departure.

3. Driver Management

• Communicate daily instructions to drivers and handle issues raised while they are on road.
• Ensure drivers adhere to company policies, safety rules, and border regulations.
• Monitor driver performance and report incidents, delays, or misconduct. -Arrange driver changeovers, rest breaks, and return schedules.

4. Compliance & Documentation

• Ensure all trucks have valid roadworthiness certificates, insurance, COF, route permits, and cross-border documents.
• Work closely with customs, clearing agents, and authorities to ensure compliance.
• Maintain accurate logs for all trips, fuel usage, toll fees, and border activities. -Respond to breakdowns, accidents, and emergencies promptly.

6. Communication & Reporting

• Provide daily updates to management on fleet position, delays, border situations, and performance.
• Prepare reports such as trip progress, fuel analysis, delivery times, and driver behaviour.
• Communicate with customers on ETA, delays, and delivery confirmations when required.

7. Fuel Management

• Place diesel orders and monitor fuel usage for all trucks.
• Verify fuel receipts, consumption rates, and ensure drivers use approved filling stations.
• Investigate discrepancies or unusual consumption patterns.
• Ensure ongoing compliance by maintaining up-to-date knowledge on transport and customs legislation.
• Optimising quality of service by monitoring carrier performance metrics and promptly addressing issues.

• Preparation of the application of phytosanitary certificates for grain export
• Prepared of the application of certificate of analysis for fertilizer imports from the Zambia
• Managed and supervised customs and clearance teams at Chirundu, Lusaka port office, and Kazungula
• Rehearsing with transporters on documentation before loading for importation or exportation
• Prepared and/or collected all PODs, receipts, and documentation from drivers and transporters
• Performed any other related duties as may be assigned by the General Manager and Programs Manager.
• Controlled day-to-day import and export customs clearance operations and provided guidance and support in problem-solving.
• Ensured proper storage of import documentation such as SADC and COMESA certificates and others
• Administered import and export procedures through all government agencies
• Prepared daily progress reports and sent them to the program's manager
• Coordinated budgeting processes to optimize resource allocation across departments.
• Collaborated with cross-functional teams to streamline workflows and reduce redundancies.
• Managed and coordinate logistics operations, including transportation, warehousing, and inventory management.
• Planned and schedule shipments, ensuring timely delivery and minimizing delays.
• Monitored inventory levels, track stock movements, and ensure accurate inventory reporting.
• Provided excellent customer service, responding to queries and resolving issues promptly.
• Identified and resolve logistics-related issues, collaborating with internal teams and external partners.
• Generated reports and analyze data to optimize logistics operations and improve efficiency.
• Ensured compliance with regulatory requirements, safety standards, and company policies.

• Responded to customer inquiries via phone, email, chat, and social media.
• Resolved customer complaints and issues promptly and professionally.
• Provided accurate product information and recommendations.
• Assisted with order-related issues, such as tracking, cancellations, and returns.
• Maintained accurate customer records and update systems with customer interactions.
• Worked with internal teams to resolve customer issues and improve processes.
• Identified opportunities to improve customer experience and suggest process improvements.
• Offered basic technical support for clients on a wide range of ICT products
• Submission of ZRA, NAPSA, and Workers' COMPENSATION returns NCC, ZRA, NAPSA, WORKERS' COMPENSATION registrations
• Worked as an insurance broker for Madison Insurance Company
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
• Collected customer feedback and made process changes to exceed customer satisfaction goals.