EVELYN NKOSI

Products

• Work with business team and key stakeholders to define scope and timelines for updating existing products and implementing new products.
• Conduct risk assessment and new product approval process in collaboration with relevant stakeholders.
• Assist in the deployment and of new products.
• Work with product design team to understand product feasibility and limitations.
• Work with the quality assurance team to ensure that delivered system is properly tested and meets the product requirements.
• Work with product design team to analyze and clarify product requirements.
• Work with marketing team in promoting products to improve sales and revenue.

Digital Banking

• Manage digital channels to create customer value and work with CVM team to improve business performance;
• managing and motivating a team to increase sales and ensure efficiency through digital channels;
• Monitoring and analyze sales figures and forecasting future sales;
• Identify and execute market initiatives for digital channel optimization with the aim of increasing volumes and revenues;
• Identify new opportunities with the aim of growing digital financial volumes
• Implement sales initiative, including product and sales training and campaign initiatives and management;
• Formulate KPIs in line with business strategy and conduct performance reviews
• Communicate job expectations, monitor, appraise job results,
• Coach and develop personal growth opportunities by identifying training needs for each staff

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Optimize usage of our products and increase transaction volumes through Online Banking Enterprise & Cell Phone Banking
• Enrol new clients and grow existing customer portfolios by cross selling. - Sell, train & support clients on electronic banking solutions - Build and maintain enduring and rewarding relationships with customers - Conduct product presentations to clients - Identifying product enhancements
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Remain abreast of product and process developments - Ensure the correct compliance and legal documents are filled in correctly, are in place and kept on record - Capture call reports and once off charges
• Work with cross-functional teams in resolving financial and revenue related issues. Perform revenue analysis, calculations and reporting on monthly basis. Develop new strategies to improve accuracy and timeliness of revenue management
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

• Administration of Billing Software with Oracle database running on hp-UNIX and other user systems
• Maintained accurate records of clients'' financial transactions, ensuring data integrity within the company''s database.
• Performed regular audits of client accounts, identifying potential errors and rectifying them proactively before impacting customer relations.
• Ensure 24/7 availability of all user systems
• Assisted with critical system outages
• Implementing software upgrades
• Monthly Billing calculation every month end
• Run Billing Reports for Finance
• Run Daily Usage Report for Management
• Remote Sites, support, Maintenance and updates
• Resolve customer billing queries channeled through customer care office.
• Work hand in hand with finance to do postpaid accounts reconciliation
• Fraud Management and Revenue Assurance
• Ensure Fault management of systems
• User creation, training and support

• IT support - provide hardware/software support to staff - Software installations
• Local Area Network troubleshooting
• Run and prepare Customer Care Reports
• Run and prepare Finance Reports
• Run and prepare Bills for co-operate clients
• Attend to queries arising from customer care concerning co-operate clients
• Maintenance of Postpaid Billing System
• Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
• Managed reporting and documentation for the postpaid billing environment with high-quality, efficient approach.

• Development using Oracle developer - Maintenance of Application Software - Customer Support - Customization of Application according to customer needs
• Implemented rigorous security measures within developed applications to protect sensitive user information from potential breaches or threats.
• Participated in regular code reviews, refining programming skills through constructive feedback from peers.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Verified accuracy of data entered into system to produce error-free reports.