IT Specialist
Exponent Technologies
07.2022 - 10.2022
- Responded to support requests from end-users.
- Client website management and maintenance.
- Maintained client servers and systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
