Office Worker
Chilenga Guest House
Kalulushi, Zambia
08.2024 - Current
- Regularly maintained accurate records.
- Managed front desk operations such as answering phones and responding to emails.
- Ordered supplies needed for daily operations within the office.
- Processed invoices, purchase orders, expense reports, and other financial documents.
- Created spreadsheets to track data points related to customer accounts.
- Conducted research on behalf of senior management team members.
- Remained courteous during interactions with customers through phone and email.
- Compiled monthly reports summarizing performance metrics related to customer satisfaction levels.
- Performed general clerical duties such as photocopying, faxing, mailing.
- Collaborated with colleagues across departments to ensure deadlines are met.
- Resolved customer service issues in a timely manner.
