Urmit Sharma
Lusaka
Summary
Dynamic leader with a proven track record at Furniture Trends Limited, excelling in sales growth and team development. Skilled in inventory control and client relations, I boost performance through effective training and motivation. Demonstrates exceptional verbal communication and leadership, driving business development and staff excellence.
Overview
19
19
years of professional experience
Work History
General Manager
Furniture Trends Limited
07.2019 - Current
- Coordinate daily customer service operations (e.g
- Sales, tenders, orders and payments)
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Communicate with clients and evaluate their needs
- Handle complaints from customers
- Make sure all employees adhere to company’s policies and guidelines
- As store’s Manager set an example for staff
General Manager
Ocean Basket
Livingstone
05.2017 - 12.2018
- Manage and store vendors’ contracts and invoices
- Coordinate communication between front of the house and back of the house staff
- Prepare shift schedules
- Process payroll documents for all restaurant staff
- Supervise kitchen and wait staff and provide assistance in both FOH/BOH, as needed
- Keep detailed records of daily, weekly and monthly costs and revenues
- Complete stock takes
- Manage staff effectively and deal with HR issues in conjunction with service providers
- Arrange for new employees’ proper on boarding (scheduling training and ordering uniforms)
- Monitor compliance with safety and hygiene regulations
- Gather guests’ feedback and recommend improvements to our menu
- Daily Banking and Reconciliations
- Managing Petty Cash, Suppliers, Debtors and Creditors
General Manager
Furniture Trends Limited
05.2010 - 05.2017
- Coordinate daily customer service operations (e.g
- Sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs
- Communicate with clients and evaluate their needs
- Handle complaints from customers
- Make sure all employees adhere to company’s policies and guidelines
- As store’s Manager set an example for staff
Shop Manager
Nkwazi Office Supplies Limited
10.2005 - 10.2009
- Preparing Tender documents and handling personal work for the Director including emails, payments and ordering of goods from Suppliers
- Promoting and marketing the business through various mediums
- Overseeing stock levels and ordering new stock
- Debtors and Creditors record keeping
- Maintaining Staff Time Books, Contracts and Salaries
- Handling customer inquiries and complaints
- Warehouse Maintaining I.e
- Stocks sorting, packing and counting
- Greeting and advising customers
- Preparing and presenting staffing/sales reports
- Handling administration and paperwork
- Updating all licenses required every year I.e
- Trading license, fire certificate etc
Education
O Levels - Cambridge IGCSE
Chengelo School
12.2003
Secondary School -
International School of Lusaka
12.2002
Primary School -
International School of Lusaka
12.1995
Pitman Qualifications - Business Studies Level 1
Edexel International - Religious Studies
Skills
- Sales
- Staff training/development
- Performance improvements
- Inventory control
- Business development
- Client relations
- Verbal and written communication
- Leadership and team building
- Recruitment
- Staff training and development
- Total quality management
- Motivation
- Efficient multi-tasker
Nick Name
Sanj
Nrc Number
921138/11/1
References
- Mr. Manhar Patel, Nkwazi Office Supplies Limited, Codrington House, Nkwazi Road, Lusaka, Zambia, PO Box 34288, nosl@zamtel.zm, nosltd@yahoo.com, +260 21 123 4065, +260 21 123 4067, +260 21 123 4063, +260 21 123 4068, +260 955 777 252
- Mr. Sanjay Bhukhan, Bhukhan Brothers Limited, 113B Mosi-O-Tunya Road, Livingstone, Zambia, P.O. Box 60099, sanjay@bhukhans.com, +260-213-320295, +260-213-322176, +260-213-320295, +260 977 773 161
Hobbies and Interests
- Reading/Writing Poetry
- Bar Tending
- Traveling
- Meeting and Interacting with People
Personal Information
- Place of Birth: Lusaka
- Date of Birth: 12/13/86
- Nationality: Zambian
- Marital Status: Single
Languages
Gujarati
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Spanish
Beginner
A1
Timeline
General Manager
Furniture Trends Limited
07.2019 - Current
General Manager
Ocean Basket
05.2017 - 12.2018
General Manager
Furniture Trends Limited
05.2010 - 05.2017
Shop Manager
Nkwazi Office Supplies Limited
10.2005 - 10.2009
O Levels - Cambridge IGCSE
Chengelo School
Secondary School -
International School of Lusaka
Primary School -
International School of Lusaka
Pitman Qualifications - Business Studies Level 1
Edexel International - Religious Studies
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