Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Valen Swetu

Valen Swetu

lusaka,Zambia

Summary

Results-driven public administration professional dedicated to accurate record-keeping and operational excellence. Extensive experience in sales and marketing, ensuring exceptional customer satisfaction. Capable of identifying areas for improvement and implementing solutions to enhance organizational performance.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

LuminaSkin Skin and Laser clinic
lusaka, zambia
10.2025 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Guided customers through product selection, ordering, billing, returns, exchanges, and technical support to enhance their experience.
  • Addressed client concerns promptly to enhance overall satisfaction and comfort.

Sales Personnel

Boutique
Lusaka, zambia
12.2024 - 03.2025
  • Achieved agreed-upon sales targets and outcomes within schedule.
  • Cultivated and strengthened business and customer relationships.
  • Identified needs of customers promptly and efficiently.
  • Executed daily operations with a focus on accuracy and efficiency.
  • Organized and prioritized tasks to meet service goals effectively.
  • Implemented feedback to enhance performance and processes.

Social Media Manager

AKG transformational coaching
london, u.k
08.2023 - 11.2023
  • Managed the daily operations of all assigned social media accounts.
  • Facilitated daily social media interactions, enhancing community engagement.
  • Engaged with online audience through relevant comments, fostering meaningful connections.
  • Analyzed audience feedback to improve content effectiveness and relevance.

Education

Diploma - Public Administration

National Institute of Public Adminstration (NIPA)
Lusaka
11-2024

Skills

  • Customer service
  • Relationship management
  • Sales strategies
  • Data entry
  • Multitask management
  • Creative problem solving
  • Social media management
  • Social media management
  • Multitask management

Languages

  • English
  • Bemba
  • Nyanja

Timeline

Customer Service Representative

LuminaSkin Skin and Laser clinic
10.2025 - Current

Sales Personnel

Boutique
12.2024 - 03.2025

Social Media Manager

AKG transformational coaching
08.2023 - 11.2023

Diploma - Public Administration

National Institute of Public Adminstration (NIPA)
Valen Swetu