VALENTINE MUSHAUKWA

· Team Management: Lead and manage a team of travel consultants, ensuring effective training and development to enhance service quality.

· Operational Oversight: Oversee daily operations, ensuring efficient workflow and compliance with company standard Operation procedures (SOP)

· Supplier Relations: Negotiating contracts with travel service providers (airlines, hotels, etc.) to secure the best deals and maintain strong partnerships.

· Customer Service: Addressing customer complaints and resolving issues and maintaining client relationships and satisfaction.

· Data Analysis: Utilizing data to optimize operations, improve efficiency, and enhance the overall traveler experience.

· Policy Implementation: Implementing and managing travel policies, ensuring compliance and alignment with corporate objectives.

· Technology Integration: Assist management in integrating technology solutions to streamline booking processes and improve operational efficiency. (CTS, Airbooks and Sage)

• This is a senior role based on qualifications and experience and carries a high level of responsibility
• Independently managing client travel accounts fulfilling all tasks which include booking fulfillment; accounting procedures such as costing schedules, proforma invoices, supplier payments, client payments; supplier sourcing and set up; CTS functions as listed above; rates collection and updates; leisure itineraries and bookings; adhoc tasks & projects; client relationship management
• Amadeus Corporate Travel Solution (CTS) Online Booking Platform
• Fulfillment of bookings processed through CTS platform
• Assistance for offline bookings
• Conferencing
• User technical support
• Client system set up
• System Data input and implementation
• Amadeus GDS
• IATA BSP
• IATA BSP Billing reconciliation

• Operate as in-house travel Consultant/Supervisor in the travel office at the Embassy of the United States of America
• Book Flights and issue both Domestic and International tickets for all US Government official travels in line with the America Flyer Policy and other travel Guidelines
• Arrange Travel for All US Embassy Employees and related agencies like USAID, CDC, PEPFAR and the Defence Attaché Office
• Process Invoices and forward to the Embassy's Financial Management Office on a weekly basis for Payment

• Bookings, refunds, changes & Issue of Domestic, Regional & International Flights
• Hotel, Car Hire, Activity Bookings
• VISA applications
• VIP Services
• Meet & Greet
• Conferencing
• Supplier Payments
• Client Proforma Invoicing
• Client payment collection & receipting
• Rates and Supplier Data Collection
• Responsible for Air Charter bookings

• Bookings, refunds, changes & Issue of Domestic, Regional & International Flights
• Dubai Visas Issuance

• Bookings, refunds, changes & Issue of Domestic, Regional & International Flights

• Bookings, refunds, changes & Issue of Domestic.
• Marketing of travel products
• Facilitate the check-in of passengers at the airport
• Responsible for customer contact (Telephone and Face to Face)
• Generate Sales report on a daily basis and forward to the branch manager