Veronica Daka
Primary Teacher
Petauke
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Senior Pharmaceutical Sales Representative
Sterelin, Reckit
Lusaka
02.2020 - 10.2023
- Serviced existing accounts on regular basis to maximize revenue.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Demonstrated products and specific features at customer locations and special events.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Maintained customer promotional logs for product advertising campaigns.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
Primary School Teacher
Open Arms Community School
Lusaka
02.2017 - 10.2019
- Designed daily lesson plans customized to student needs.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Maintained positive and professional classroom environment throughout school year.
- Taught core subjects of math, science, technology, and history.
- Met with parents to review Individualized Education Plans for at-risk students.
- Assessed and improved lesson plans through implementation and experimentation.
Education
Grade 12 School Certificate
Munali Girls Secondary School
Lusaka, Zambia 01.2010 - 12.2012
Primary Teachers Diploma
Zambia Open University
Chongwe, Zambia 01.2014 - 12.2016
Skills
Decision-Making
undefinedTimeline
Senior Pharmaceutical Sales Representative
Sterelin, Reckit
02.2020 - 10.2023
Primary School Teacher
Open Arms Community School
02.2017 - 10.2019
Primary Teachers Diploma
Zambia Open University
01.2014 - 12.2016
Grade 12 School Certificate
Munali Girls Secondary School
01.2010 - 12.2012
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