Veronica Mapunga
Administration
Choma
Summary
Dedicated office administration Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Administration Office Assistant
Zambia Red cross society (ECHO PPP PROJECT)
2022.07 - Current
- Provide general office reception duties
- Prepare and edit documents, reports, and presentations
- Carrying out administrative duties such as filing, typing, copying, binding, scanning, etc
- In charge of checking financial documents for accuracy, scanning and shall ensure all the supporting documents are in place
- In liaison with my supervisor ensure that administrative and financial reporting is up to date and presented to the Country Delegate or Finance Manager on monthly basis in the format that is acceptable
- Ensure timely processing and payment of all utility bills
- Ensure all accounts documents are properly filed both hard and soft copies in their respective files and shall assist in the follow up of supporting documents to the project teams for documents not delivered
- In charge of stock inventory management
- Support for events and meetings, ensuring that venue is secured and appropriately arranged and serviced
- Prepare meeting agendas, take minutes, and distribute them promptly.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Maintained confidentiality of sensitive information and documents.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Facilitated communication within the office and with external partners.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Monitored office expenses and submitted purchase requests.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Supported the planning and execution of corporate events and meetings.
- Managed daily office operations and maintained a clean and efficient workspace.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Delivered messages and ran errands.
- Copied, sorted and filed records of office activities and business transactions.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Troubleshot office equipment, computer hardware and software issues.
- Scheduled meetings and coordinated materials to be distributed to attendees.
Data Entry Clerk/ office Assistant
VISION FUND ZAMBIA
2015.04 - 2016.09
- Provide general office reception duties
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Delivered messages and ran errands.
- Orderly filling of staff and client documents.
- Preparation of requisition for office stationery and office supplies.
- Preparing meeting agendas.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained updated knowledge of industry trends related to data entry operations.
- Identified discrepancies between source documents and entered data.
- Assisted colleagues with resolving any issues related to data entry operations.
- Provided support to management staff in regards to data entry processes.
Office Admin
Bayo Trading Limited Company
2014.01 - 2015.03
- Provide general office reception duties.
- Timely posting of receipts, receipting of repayment deposits in the receipt books, retirement of petty cash, and record keeping.
- Orderly filling of staff and client documents.
- Preparation of requisition for office stationery and office supplies.
- Performed administrative tasks including scheduling appointments with clients or witnesses, preparing invoices, filing paperwork, and organizing office supplies.
- Participated in weekly staff meetings with administrators from Student Affairs Office to review progress towards goals set forth at start of semester.
- Provided administrative support to the Office Manager.
- Organized meetings for Office Administrator as requested, including booking venues, preparing agendas, and taking minutes at meetings.
- Coordinated and managed daily administrative operations of the office.
- Maintained up-to-date records of all transactions processed by the back office team.
- Worked with professionals to identify office-specific issues and recommend solutions, executing sound judgment to resolve administrative matters.
Retail Sales Assistant
PEP STORES
2013.01 - 2013.12
- Assist customers with retail related sales
- Handle customer complaints in relation with retail products
- Helping with cash tills services.
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection to meet their needs.
- Answered questions from customers about products and services.
- Processed returns and exchanges of merchandise promptly and efficiently.
- Provided assistance to other departments when needed.
- Resolved customer complaints in a professional manner.
- Performed weekly cleaning duties such as dusting, mopping, vacuuming.
- Provided support to colleagues in order to ensure smooth running of operations.
- Organized backroom storage areas for efficient product retrieval.
- Used product knowledge to suggest items to match client needs.
Education
Bachelor of Arts - Development Studies
Cavendish University Zambia
LUSAKA 2023.06 - 2026.06
Some College (No Degree) - Monitoring And Evaluation
University of Lusaka
Lusaka, ZambiaCertificate Computer Literacy -
Goshen Computer Centre
General Certificate of Education -
Kafue Boys’ School
Grade Nine Certificate -
Shalubala Basic School
Primary School Certificate -
Shalubala Basic School
Skills
Document Management Expertise
Microsoft Office Proficiency
Data Entry and Analysis
Customer Service Excellence
Multitasking and Time Management
Certificatesandmemberships
- Certificate of Achievement, 2023
- Certificate Computer Literacy, 2015
- General Certificate of Education (GCE), 2013
- Grade Nine Certificate, 2008
References
- Lazarous M Banda, Project Officer, +260977404310, Zambia Redcross Society
- Abigil K GONDWE, Branch Manager, +260 979765710, Vision Fund Zambia
- Beenzu CHIMUKA, Data Entry Supervisor, +260 977276718, Vision Fund Zambia
- Mercy Mabena, Admin Officer, +260977554550, Bayo Trading Limited Company
- MUSAKA SIAJU, Supervisor Retail, +260 979703194, Pep Stores Zambia
Hobbies and Interests
- Reading books
- Singing
- Outdoor activities
- Volunteering for church activities
- Watching uplifting programs
Languages
Bemba
First Language
English
Upper Intermediate (B2)
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsCompany CultureTeam Building / Company RetreatsTimeline
Bachelor of Arts - Development Studies
Cavendish University Zambia
2023.06 - 2026.06
Administration Office Assistant
Zambia Red cross society (ECHO PPP PROJECT)
2022.07 - Current
Data Entry Clerk/ office Assistant
VISION FUND ZAMBIA
2015.04 - 2016.09
Office Admin
Bayo Trading Limited Company
2014.01 - 2015.03
Retail Sales Assistant
PEP STORES
2013.01 - 2013.12
Some College (No Degree) - Monitoring And Evaluation
University of Lusaka
Certificate Computer Literacy -
Goshen Computer Centre
General Certificate of Education -
Kafue Boys’ School
Grade Nine Certificate -
Shalubala Basic School
Primary School Certificate -
Shalubala Basic School
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