Veronica Mapunga
Plot No 1199/19 2nd Street Town Center Choma
Summary
Dynamic Administrative Assistant with proven document management expertise at Zambia Redcross Society. Skilled in optimizing file systems and proficient in Microsoft Office, I excel in multitasking and fostering positive relationships. Recognized for enhancing data integrity and delivering exceptional customer service, ensuring efficient operations and client satisfaction.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
ZAMBIA REDCROSS SOCIETY
05.2022 - 06.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Event Coordinator
GLORIOUS EVENTS AND DECOR
01.2018 - 05.2022
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
Office Assistant/Office Data Entry Clerk
VISIONFUND ZAMBA
04.2015 - 09.2016
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Accurately entered information into databases, spreadsheets, or software systems. Maintained data integrity and attention to detail. Meet productivity and quality standards
- Answered phone calls, respond to emails, and greet visitors. Managed files, documents, and records (physical and digital)
- Maintained office supplies, inventory, and equipment. Assisted with mailings, scans, and faxes.
- Provided backup support for reception, mailroom, or other departments. Assist with special projects, events, and meetings. Prepared presentations, reports, and other materials. Performed basic bookkeeping, invoicing, or accounting tasks
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
Office Administrative Assistant
BAYO TRADING LIMITED
01.2014 - 03.2015
- Provided administrative support to the office staff as needed.
- Performed basic office duties such as filing, photocopying, faxing, scanning documents and other administrative tasks.
- Provided administrative assistance to HR Manager during special projects such as reorganizing offices or implementing a new system for tracking vacation days.
- Performed administrative tasks such as filing reports, creating spreadsheets using Microsoft Office applications, entering data into electronic health record systems.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Retail Sales Assistant
PEP STORE
01.2013 - 12.2013
- Met sales targets and goals.
- - Processed transactions accurately and efficiently. Promoted products and services.
- Cash Handling
- Operated cash register and processed transactions
- Handled cash, credit card transactions, and mobile payments
- Maintained a secure and organized cash register area Store
- Maintained a clean and tidy store environment
- Assisted with store cleaning and organization
- Reported maintenance issues to management Product
- Stayed up-to-date with product features and benefits
- Provided product recommendations to customers
- Participated in product training and development
Education
Bachelor of Arts - DEVELOPMENT STUDIES
CAVENDISH UNIVERSITY
Lusaka, Zambia06-2027
SECRETARIAL STUDIES AND OFFICE ADMINISTRATION
ALISON
ONLINE04-2025
INTRODUCTION TO OFFICE AND ADMINISTRATION MANAGEME
ALISON
ONLINE08-2024
MONITORING AND EVALUATION
UNIVERSITY OF LUSAKA
Lusaka, Zambia08-2023
COMPUTER LITERACY
GOSHEN COMPUTER CENTER
Kafue, Zambia04-2015
High School Diploma -
KAFUE BOYS SECONDARY SCHOOL
KAFUE11-2013
High School Diploma -
SHALUBALA BASIC SCHOOL
Kabwe, Zambia01-2008
Skills
- Proven ability to optimize file systems for enhanced efficiency, accuracy, and productivity
- Skilled in designing and implementing effective document management strategies
- Proficient in utilizing document management tools to streamline workflows and improve collaboration
- Highly skilled in Microsoft Office Suite, with expertise in:
- Creating complex spreadsheets (Excel)
- Designing engaging presentations (PowerPoint)
- Developing comprehensive reports (Word)
- Proven ability to leverage Microsoft Office tools to drive productivity and efficiency
Document Management Expertise
Microsoft Office Proficiency
- Proficient in data entry and analysis software, including:
- Microsoft Excel
- Google Sheets
- Skilled in data manipulation, analysis, and visualization to drive informed decision-making
- Adept at juggling multiple tasks and priorities in fast-paced environments
- Proven ability to manage time effectively, ensuring timely
- completion of tasks and projects
- Skilled in adapting to changing priorities and deadlines
Data Entry and Analysis
Multitasking and Time Management
Timeline
Administrative Assistant
ZAMBIA REDCROSS SOCIETY
05.2022 - 06.2025
Event Coordinator
GLORIOUS EVENTS AND DECOR
01.2018 - 05.2022
Office Assistant/Office Data Entry Clerk
VISIONFUND ZAMBA
04.2015 - 09.2016
Office Administrative Assistant
BAYO TRADING LIMITED
01.2014 - 03.2015
Retail Sales Assistant
PEP STORE
01.2013 - 12.2013
Bachelor of Arts - DEVELOPMENT STUDIES
CAVENDISH UNIVERSITY
SECRETARIAL STUDIES AND OFFICE ADMINISTRATION
ALISON
INTRODUCTION TO OFFICE AND ADMINISTRATION MANAGEME
ALISON
MONITORING AND EVALUATION
UNIVERSITY OF LUSAKA
COMPUTER LITERACY
GOSHEN COMPUTER CENTER
High School Diploma -
KAFUE BOYS SECONDARY SCHOOL
High School Diploma -
SHALUBALA BASIC SCHOOL
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