VICTORIA KABUKU
Summary
Proven professional with a solid background in customer service and cash management, honed at Superstar Bureau De Change. Excelled in enhancing customer satisfaction and maintaining accurate cash transactions, demonstrating exceptional organizational abilities and professionalism. Known for reliability and effective team collaboration, consistently delivering results beyond expectations.
Overview
3
3
years of professional experience
Work History
Cashier
Superstar Bureau De Change
06.2021 - Current
- Projected an image of confidence, intelligence and cautiousness, as well as a high standard of personal presentation and hygiene whilst on duty.
- Greeted customers and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated the Global Trading System software for Forex exchanges with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Operated cash register to record transactions accurately.
Education
Bachelor Of Arts - Education
University of Zambia
Lusaka, Zambia 05.2023
Secondary School Certificate -
Libala Secondary School
Lusaka, Zambia11.2014
Primary School Certificate -
Lume School
Lusaka, Zambia 11.2009
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience
- Time management skills
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Order Taking
- Currency counting
- Reliable and Responsible
- Team Collaboration
Languages
English
Lozi
Nyanja
Timeline
Cashier
Superstar Bureau De Change
06.2021 - Current
Bachelor Of Arts - Education
University of Zambia
Secondary School Certificate -
Libala Secondary School
Primary School Certificate -
Lume School