Vimbainashe L Muparutsa

Assisting guests in booking activities, and recommending nearby tourist sites and points of interest.

Managing booking inquiries and collecting payment.

Managing guest complaints.

Running day-to-day activities of the company and making sure everything is in order.

• Scheduling meetings

Making sure all maintenance is done.

Responsible for the income and expenditure report, and calculating the ZTA levy.

Checking rooms and common areas for cleanliness.

Scheduling shifts and replacements in case of absence.

Advertising the accommodation facility.

• Making sure guest rooms and assigned floor corridors are clean.
• Changing linen, and collecting dirty laundry in guest rooms.
• Making sure that guest supplies are up to date.
• Responsible for finding and reporting faulty challenges to the maintenance department.
• Making sure that all elevators, lobbies, and toilets are clean.
• Responsible for all guest amenities supply, giving room attendants amenities, and cleaning chemicals.
• Ordering and collecting ordered stock from general stores.
• Keeping a record of lost and found items.
• Checking rooms and common areas for cleanliness.
• Responsible for producing a room discrepancy report.
• Making sure that the service area, equipment, and buffet section are clean as per standard.
• Laying out tables as per standard.
• Welcoming and seating guests.
• Taking guest orders, communicating with the cashier to ensure the correct charging of food and drink, and directly receiving payment from guests.