Violet Muyila

Duties And Responsibilities

• Facilitated dynamic sessions in secure environments utilizing Stepping Stones curriculum.
• Analyzed participant profiles to recommend linkages to savings groups and educational initiatives.
• Directed clients to specialized services such as counseling, HIV testing and support (HTS), family planning and post-GBV care.
• Established mentorship programs for improved collaboration and knowledge sharing.
• Developed individualized learning plans for enhanced skill development.
• Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
• Enhanced mentee performance by providing personalized guidance and support
• Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
• Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
• Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
• Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
• Enhanced team productivity by introducing innovative mentoring techniques that fostered supportive learning environment.

Duties And Responsibilities

• Build rapport with customers by handling each and every customer call in a courteous and professional manner.
• Ensures consistently imparting the correct product and service information during each call.
• Obtains, imparts, clarifies, and verifies information to and/or from customers to ensure the delivery of exceptional customer service.
• Demonstrate appropriate levels of empathy in situations that require these skills, and provide customers with caring, individualized attention.
• Ensure that the quality of each call is in compliance with predefined quality parameters.
• Consistently contributes to improving customer experience by identifying potential areas for process and productivity improvements, and highlights the same to the Team Leader.
• Ensure strict adherence to established attendance schedules.
• Ensures that daily performance targets are met.
• Provided feedback to supervisors on common customer concerns and suggestions for improvement.
• Maintained a positive attitude while managing high call volumes during peak hours.
• Handled customer inquiries and provided accurate information regarding products and services.
• Documented customer interactions and updated records in the system as needed.
• Guided customers through processes, ensuring a smooth and pleasant experience.

Duties And Responsibilities

• Providing direct care to patients, including monitoring vital signs, administering medications, dressing wounds, and assisting with activities of daily living.
• Conducting initial assessments of patients, prioritizing their needs based on the severity of their conditions, and determining the appropriate course of action.
• Collaborated with medical staff in diverse procedures and treatments.
• Maintaining accurate and up-to-date patient records, including medical histories, treatment plans, and progress notes.
• Educating patients and their families about their conditions, treatment plans, and preventive health measures.
• Helping with the daily activities of the hospital wards, such as maintaining cleanliness and orderliness, restocking supplies, and organizing patient files.
• Ensuring the confidentiality of information for all patients.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Evaluated patient histories, complaints, and current symptoms.

Duties And Responsibilities:
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

• Duties and responsibilities:
• 1. Collecting accurate data from all households and housing units within the.
• Enumeration area assigned.
• Checking all completed questionnaires for errors to ensure that all questions were covered, and responses were correctly recorded.
• Submitting information on filled-in questionnaires to the Supervisor for validation.
• Clearly explaining the purpose and importance of the survey to respondents, ensuring their cooperation, and willingness to provide accurate information.
• Adhering to the guidelines and protocols set by the Zambia Statistics Agency to ensure data quality and consistency.
• Respecting and maintaining the confidentiality of the information provided by respondents, ensuring that personal data is handled with the utmost care.
• Explained purpose of census and importance of participation to residents.
• Engaged with diverse communities to ensure thorough understanding of census process.
• Maintained confidentiality of personal information gathered during interviews.