Violet N. P Funjika

• · Deliver set targets from the corporate bucket through partner acquisition,· relationship management and implementation of pre and post launch BTL/ATL activities,· carry out all the activities required to enable achievement of the desired revenue from Bill payment, Bulk payment, Integrations, Business to Business & Advanced Services transactions within respective allocated portfolio.· Drive desired revenue and volumes from Bill payment transactions· Drive desired revenue and volumes from Bulk payment transactions· Drive desired revenue and volumes from Business-to-Business transactions· Drive desired revenue and volumes from Advanced Services transactions· Corporate Merchant acquisition· Management of customer, customer support· Relationship management· Training of new corporate merchant· Key account managementAirtel money till merchant pay· Part of the implementation of the new product that airtel has recently introduced called the Airtel money till merchant pay .· Drive acquisition of new till merchant pay customer focusing of the target market.· Manage the sales teams in different parts of the city in order to drive new acquisitions (currently I have 40 sales agents and 6 team leads under my supervision)· Ensure teams have all the required collateral required and that the right branding is being used for the merchants· Monitoring that quality acquisitions are being done by the agents.· Ensure that set targets are being meet by the different teams.· Work with the marketing department to ensure that the right branding is being produced and ensure quality and suitable material is being produced for the market.· Cross selling of airtel products such as Sim card sells and sim registration· Work with different departments to create a one stop shop experience for our customers· Coordinate Markets storms to increase product awareness.· Training of customers on how to self-onboard and share with them product benefits. this to improve the understanding of the product for a customer.· Drive product usage.· Recruitment and training of sales agents.Eco Bank Zambia LimitedProduct Manager, Acquiring (POS/WEB & Ecobank Pay) May 2019-Jan 2020§ Responsible for end-to-end merchant lifecycle - planning, execution, and delivery of relevant digital solutions to merchants including Ecobank Pay, Web and POS, to improve customer experience and grow revenue§ Work with business and product managers to deliver the best digital experience for our customers§ Build great relationships with colleagues in country, cluster, and group, and with clients§ Ensure affiliate distribution is optimized leveraging continuous customer analysis/engagement Identify & execute commercial/market initiatives for incremental volume/revenue/profit§ Actively pursue opportunities to improve our speed to Market§ Lead execution of group merchant acquiring strategy in Zambia§ Manage merchant roll-out, increasing profitability of existing merchants whilst developing new solutions as needed in Zambia§ Support all business units i.e. Corporate, Commercial and Consumer Banking to best deploy EcobankPay§ Conduct regular merchant visits, especially high-volume merchants to keep and grow our business§ Responsible for end-to-end merchant lifecycle - planning, execution and delivery of relevant digital solutions to merchants including Ecobank Pay, Web and POS, to improve customer experience and grow revenueWork with business and product managers to deliver the best digital experience for our customer.
  Build great relationships with colleagues in country, cluster and group, and with clients
  Ensure affiliate distribution is optimized leveraging continuous customer analysis/engagement Identify & execute commercial/market initiatives for incremental volume/revenue/profit
  § Actively pursue opportunities to improve our speed to Market§ Lead execution of group merchant acquiring strategy in Zambia§ Manage merchant roll-out, increasing profitability of existing merchants whilst developing new solutions as needed in Zambia§ Support all business units i.e. Corporate, Commercial and Consumer Banking to best deploy Ecobank Pay§ Conduct regular merchant visits, especially high-volume merchants to keep and grow our business§ Drive sales and usage of the Ecobank pay merchant QR CODE, POS’s machines, and the usage of online banking both for corporate partners§ Manage merchants, provide statements, customer support, deployment new POS and training of new partners§ Getting approvals for new POS deployments.§ Manage a sales team of (50 agents)
• Developed and implemented key account plans to meet customer needs and increase company profitability.
• Identified new opportunities for growth within existing accounts, as well as potential new customers.
• Conducted meetings with clients to discuss their objectives, challenges, and strategies.
• Managed the relationship between internal teams and external customers.
• Provided regular reports on account activity and performance metrics to stakeholders.
• Collaborated with sales team members to develop solutions tailored to customer needs.
• Monitored competitive activities within assigned accounts and communicated findings to management.
• Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
• Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
• Coordinated cross-functional teams for successful execution of projects related to large scale accounts.
• Sought out opportunities for upselling additional products or services to existing customers.
• Created presentations for key stakeholders regarding progress updates or proposals for new initiatives.

• § Responsible for end-to-end merchant lifecycle - planning, execution, and delivery of relevant digital solutions to merchants including Ecobank Pay, Web and POS, to improve customer experience and grow revenue§ Work with business and product managers to deliver the best digital experience for our customers§ Build great relationships with colleagues in country, cluster, and group, and with clients§ Ensure affiliate distribution is optimized leveraging continuous customer analysis/engagement Identify & execute commercial/market initiatives for incremental volume/revenue/profit§ Actively pursue opportunities to improve our speed to Market§ Lead execution of group merchant acquiring strategy in Zambia§ Manage merchant roll-out, increasing profitability of existing merchants whilst developing new solutions as needed in Zambia§ Support all business units i.e. Corporate, Commercial and Consumer Banking to best deploy EcobankPay§ Conduct regular merchant visits, especially high-volume merchants to keep and grow our business§ Responsible for end-to-end merchant lifecycle - planning, execution and delivery of relevant digital solutions to merchants including Ecobank Pay, Web and POS, to improve customer experience and grow revenueWork with business and product managers to deliver the best digital experience for our customer.
  Build great relationships with colleagues in country, cluster and group, and with clients
  Ensure affiliate distribution is optimized leveraging continuous customer analysis/engagement Identify & execute commercial/market initiatives for incremental volume/revenue/profit
  § Actively pursue opportunities to improve our speed to Market§ Lead execution of group merchant acquiring strategy in Zambia§ Manage merchant roll-out, increasing profitability of existing merchants whilst developing new solutions as needed in Zambia§ Support all business units i.e. Corporate, Commercial and Consumer Banking to best deploy Ecobank Pay§ Conduct regular merchant visits, especially high-volume merchants to keep and grow our business§ Drive sales and usage of the Ecobank pay merchant QR CODE, POS’s machines, and the usage of online banking both for corporate partners§ Manage merchants, provide statements, customer support, deployment new POS and training of new partners§ Getting approvals for new POS deployments.§ Manage a sales team of (50 agents)

• § Lead the digital channels function in strategic thought and initiatives for business growth§ Manage the process around market sizing, competitive analysis and scenario planning§ Train and supervise direct sales agents§ Motivate and lead team to achieve consistent profitability through a clear process of target settings.

• § Build and maintain relationships with high net worth clients§ Resolve customer queries§ Cross-selling§ Sales presentations
• Assisted customers in opening new accounts and resolving any queries or issues they had.
• Provided financial advice to clients based on their needs and goals.
• Performed credit analysis of customer profiles and portfolios, ensuring adherence to credit policies.
• Analyzed client data to identify opportunities for cross-selling products and services.
• Conducted regular reviews of existing client relationships to ensure the highest level of service was provided.
• Researched market trends and competitor activity to identify potential areas for growth and expansion.
• Developed strategies for enhancing customer loyalty through improved engagement initiatives.

• § Manage all aspects of product cycle and total quality control, including supervision and coordination with clients§ Designed and implemented customer specific databases to properly understand customer needs and service delivery patternsTo effectively package and deliver approved domestic banking products – Remittances & Diaspora to the satisfaction of customers in line with Group policies and within local regulations.Responsible for the cluster Country plus assigned affiliates’ delivery of approved Remittances & Diaspora products regarding shelf placement, distribution and pricing in order to drive optimum sales. Maintain productive relationships with the sales teams and external customers.Products· Rapid transfer· Western union· Money gram· RiaProduct Management· Ensure the positioning of Remittances & Diaspora products as “best in brand”.· Ensure appropriate product pricing in local market, subject to approval from Group Product Team.· Deliver on sales targets· Focus on promotion and management of approved standard Remittances & Diaspora products with regard to sales, service and compliance with Group policies and local regulations.· Understand and provide product knowledge, training and guidance to Sales team.· Brief key stakeholders on product and promotional launches and provide regular feedback to Group Product Team.· Conduct annual Customer Needs Survey and Utilization.· Provide Domestic products competitor analysis.· Maintain excellent communication to support productive external and internal relationships and the resolution of problematic issues.· Establish productive relationships with key stakeholders and business influencers in the Cluster.· Build a strong network to support the sharing of best practice with the Sales and Marketing teams in order to enhance cross-functional cooperation and achieve sales targets.· Monitor Service Level Agreements and ensure effective delivery of services to both internal and external customers.· Become an active member of the local community in order to build strong ties and ensure brand recognition and relevance in the Cluster.Risk, Governance and control· Provide analysis of monthly statistics of the Cluster Country and assigned affiliate to enable the tracking of products.· Work with Group Product team to determine and implement corrective actions where necessary to achieve sales goals.· Ensure compliance to local legal and regulatory requirements, audits and any other credit or governance directives.· Comply with all the Group’s policies and procedures.Financial Management· Ensure Cluster Country & assigned affiliate’s financial targets are achieved for Remittances and Diaspora products.· Responsible for cost management of products in line with Cluster Country and assigned affiliate’s budget.§ Manage all aspects of product cycle and total quality control, including supervision and coordination with clients§ Designed and implemented customer specific databases to properly understand customer needs and service delivery patternsTo effectively package and deliver approved domestic banking products – Remittances & Diaspora to the satisfaction of customers in line with Group policies and within local regulations.Responsible for the cluster Country plus assigned affiliates’ delivery of approved Remittances & Diaspora products regarding shelf placement, distribution and pricing in order to drive optimum sales. Maintain productive relationships with the sales teams and external customers.Products· Rapid transfer· Western union· Money gram· RiaProduct Management· Ensure the positioning of Remittances & Diaspora products as “best in brand”.· Ensure appropriate product pricing in local market, subject to approval from Group Product Team.· Deliver on sales targets· Focus on promotion and management of approved standard Remittances & Diaspora products with regard to sales, service and compliance with Group policies and local regulations.· Understand and provide product knowledge, training and guidance to Sales team.· Brief key stakeholders on product and promotional launches and provide regular feedback to Group Product Team.· Conduct annual Customer Needs Survey and Utilization.· Provide Domestic products competitor analysis.· Maintain excellent communication to support productive external and internal relationships and the resolution of problematic issues.· Establish productive relationships with key stakeholders and business influencers in the Cluster.· Build a strong network to support the sharing of best practice with the Sales and Marketing teams in order to enhance cross-functional cooperation and achieve sales targets.· Monitor Service Level Agreements and ensure effective delivery of services to both internal and external customers.· Become an active member of the local community in order to build strong ties and ensure brand recognition and relevance in the Cluster.Risk, Governance and control· Provide analysis of monthly statistics of the Cluster Country and assigned affiliate to enable the tracking of products.· Work with Group Product team to determine and implement corrective actions where necessary to achieve sales goals.· Ensure compliance to local legal and regulatory requirements, audits and any other credit or governance directives.· Comply with all the Group’s policies and procedures.Financial Management· Ensure Cluster Country & assigned affiliate’s financial targets are achieved for Remittances and Diaspora products.· Responsible for cost management of products in line with Cluster Country and assigned affiliate’s budget.

• § Planned and organized training for sales agents and branch staffSales Officer Oct 2011-Jun 2012§ Established and maintained profitable relationships with clients§ Constructed market and customer analysis reports

§ Conducted market research and customer surveys to assess brand positioning and awareness

• Developed and implemented strategies to increase sales, market share, and brand awareness.
• Analyzed customer feedback, identified trends, and developed solutions to address customer needs.
• Conducted market research to identify new opportunities for growth and expansion.
• Managed the day-to-day operations of the sales and marketing team.
• Created effective promotional materials such as brochures, flyers, emails, newsletters.
• Established relationships with key customers to ensure continued business growth.
• Developed pricing models that would maximize company profits while meeting customer demands.
• Conducted competitive analysis to understand industry trends and develop counter-strategies.
• Monitored sales performance against goals on a daily basis to ensure targets were met or exceeded.
• Created a comprehensive online presence through social media platforms such as Facebook, Twitter and LinkedIn.

§ Designed and implemented marketing campaigns

§ Developed and implemented marketing plans and strategies