Vumbi Rabecca Manowa
Lusaka
Summary
Detail-oriented, with expertise in data analysis and customer relationship management. Proven ability to resolve discrepancies and ensure product availability. Results-driven professional with a strong background in cash handling. Skilled in effective communication and problem solving, contributing to enhanced customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Stock Administrator
Spar Zambia
Lusaka
04.2017 - 05.2020
- Managed stock levels to ensure product availability and minimize shortages.
- Conducted regular inventory audits to maintain accuracy and compliance.
- Coordinated with suppliers to arrange timely deliveries and resolve discrepancies.
- Assisted in preparing reports and presentations for management review.
- Maintained filing system for important documents such as contracts and invoices.
- Coordinated schedules and meetings for department staff and executives.
- Compiled statistical data from various sources for analysis.
- Performed data entry tasks into computer databases from paper documents.
Cash Office Clerk
Spar Zambia
Lusaka
04.2015 - 03.2017
- Received and processed payments from customers in the form of cash, checks, credit cards and money orders.
- Assisted in training new clerks on cash handling procedures.
- Ensured compliance with company cash management policies.
Store Supervisor
Spar Zambia
Lusaka
07.2013 - 03.2015
- Monitored sales performance and provided feedback to improve service quality.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Trained and mentored new staff on customer service best practices.
- Conducted regular audits to maintain compliance with safety regulations.
- Collaborated with management to implement promotional strategies and initiatives.
- Fostered a positive work environment through team-building activities and recognition programs.
Education
Associate of Science - Diploma in Banking And Finance
Zambia Centre For Accountancy Studies
Lusaka, Zambia02-2014
Skills
- Data analysis
- Customer relationship management
- Cash handling procedures
- Problem solving
- Attention to detail
- Effective communication
Languages
English
Proficient (C2)
C2
Timeline
Stock Administrator
Spar Zambia
04.2017 - 05.2020
Cash Office Clerk
Spar Zambia
04.2015 - 03.2017
Store Supervisor
Spar Zambia
07.2013 - 03.2015
Associate of Science - Diploma in Banking And Finance
Zambia Centre For Accountancy Studies