
A professional Quality Control and ICT Associate with demonstrated ability in providing administrative support, data and ICT support, and customer services. Data-driven with exceptional leadership skills, strong communication skills with broad knowledge in project management, database management systems, systems administration merged with excellent knowledge of Microsoft office applications. A team player who exhibits great flexibility and contributes positively to the realization of all set goals and objectives in any given environment. Accomplished Call Centre Agent with 3 years of experience in customer service. Consistently hitting KPIs by proactively following up leads and opportunities. Delivers exceptional results and flourishes in fast-paced, dynamic environments. M&E Officer KEY POPULATION PROJECT Center for Infectious Disease Research in Zambia ”
• Collect, compile and submit TX viral and TX undetected data for reporting (Viral Load Data.)
• Conduct data quality audit/assessments in all CIDRZ-supported facilities.
• To analyze the service delivery data provided by the data team and identify the
• Success and challenges of the program.
• Follow up with the data associate on any data issues that may arise.
• To accurately complete reports submitted to stakeholders (including accurate slides
• To consistently collect program reports for updates and analysis: ART Data.
• Assist the Government of Zambia in collecting data from other GRZ sites running
Exceptional leadership skills
Strong communication skills
Broad knowledge in project management
Database management systems
Systems administration
Excellent knowledge of Microsoft Office applications
Team player
Flexibility