To leverage my skills and experience in sales, customer service, and warehouse management to secure a challenging role that utilizes my strengths and contributes to the success of a dynamic organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Executive
Savvypro Consulting ltd
04.2023 - Current
Lead Generation & Outreach (B2B)
Research and identify potential business clients (training prospects, HR heads, team leaders).
Initiate cold outreach via email, LinkedIn, WhatsApp, or calls.
Crafting personalized outreach messages aligned with client pain points.
Maintain a consistent pipeline of B2B leads for training offers.
Track and report outreach results (opens, replies, meetings booked).
Discovery & Relationship Building
Conduct discovery calls with B2B leads to understand training needs.
Present appropriate SavvyPro offers (bootcamps, team upskilling, webinars).
Build trust by providing relevant case studies or testimonials.
Maintain relationships with prospects even if they're not ready to buy.
Sales Funnel Guidance (B2C)
Follow up with new B2C leads who downloaded freebies or joined webinars.
Diagnose their needs using quizzes, DMs, or discovery chats.
Recommend the correct next-step offer (freebie, micro-offer, class, or club).
Ensure no lead is 'left hanging' - every inquiry leads to a clear suggestion.
CRM & Follow-Up Management
Log all outreach activity, client responses, and follow-ups in the CRM.
Set reminders for follow-up calls, messages, or proposal reviews.
Track conversions from first contact to sale or funnel entry.
Market & Feedback Intelligence
Gather feedback from prospects on offers, pricing, or messaging.
Identify common objections or gaps and report them to the marketing team.
Suggest content or messaging tweaks based on prospect feedback.
Collaboration & Reporting
Work closely with (Customer Support) to ensure leads are smoothly handed off post-sale.
Share weekly updates with Susan or the leadership team on outreach metrics and lead quality.
Attend team check-ins and strategy calls to align outreach with campaign goals.
Designing and Editing
Video editing
Photography
Graphic designing
Social media management
Sales Consultant
Prudential Life Assurance, Zambia
10.2023 - 04.2024
Sold insurance policies to new and existing clients, conducting needs analyses to provide customized financial solutions.
Identified new business opportunities via networking and referrals, collaborating with internal teams to ensure seamless service delivery.
Surpassed sales targets consistently by fostering strong client relationships and staying updated on industry trends.
Intern Mechanic
Felix and Sons Auto Mechanics, Zambia
01.2023 - 10.2023
Diagnosed and repaired vehicle mechanical issues using technical manuals and diagnostic tools.
Performed routine maintenance (oil changes, tire rotations) and communicated repair details clearly to clients.
Maintained a safe, organized workspace and adhered to safety protocols.
Warehouse Assistant
Afiyat Enterprise, Zambia
03.2021 - 01.2023
Managed inventory receipt, storage, and shipping with accurate documentation.
Pallet jacks, ensuring timely order fulfillment and adherence to safety standards.
Collaborated with teams to meet deadlines and resolve customer inquiries professionally.
Education
BACHELORS OF LAW - undefined
KOPALINE UNIVERSITY
01.2027
CERTIFICATE IN COMPUTER SKILLS AND CERTIFICATE IN MECHANICAL ENGEERING - undefined