Walter Tembo
Information Technology Expert
Lusaka,Lusaka
Summary
Resourceful Officer with a knack for completing tasks efficiently and productively. Specialize in strategic planning, conflict resolution, and risk management, ensuring smooth operations and safety protocols are always followed. Excel in leadership, communication, and problem-solving, bringing value to teams by fostering collaboration and driving positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Network and Infrastructure Officer
Access Bank Zambia
01.2019 - Current
- Managed network infrastructure maintenance, including routers, switches, servers
- Streamlined the resolution of technical issues for numerous sites.
- Handled Cisco devices ensuring conformity with cybersecurity guidelines
- Ensure servers operate at maximum efficiency within data centers
- Maintained workstation security standards consistently
- Developed and implemented policies and procedures to ensure compliance with government regulations.
Enterprise Network Support Engineer
Afri-connect Zambia - Internet Service Provider (Zambia Digital INQ)
01.2017 - 01.2019
- Identified, diagnosed, and resolved network problems.
- Configured and maintained various network devices such as routers, switches, firewalls.
- Monitored the performance of the network to ensure optimal levels of service.
- Performed regular maintenance tasks to keep the network running smoothly.
- Implemented security measures to protect the network from unauthorized access or malicious attacks.
Customer Support Technician
Afri-connect Zambia - Internet Service Provider (Zambia Digital INQ)
01.2015 - 01.2016
- Resolved client concerns remotely through support services
- Provided on-site support for installing network devices
- Facilitated domain registrations and mail server setups
- Responded promptly to all incoming customer inquiries within a timely manner.
- Developed best practices for providing quality customer service while meeting productivity goals.
Education
Diploma - Information Technology
National Institute Public Administration(NIPA)
Zambia,LusakaHigh School Diploma -
Institute Of Management Information Systems (IMIS)
United Kingdom (UK)Bachelors in Computer systems and Networking -
The University Of Greenwich
United KingdomSkills
- Work Coordination
- Innovation and Creativity
- Emergency Response
- Reporting and documentation
- Rule Enforcement
- Asset Protection
Accomplishments
- Successfully managed the domain migration of former Cavmont (2021)and Atlas Mara(2024 )branches to Access Bank during the merger and acquisition process
- Successfully installed internet connections over a 15km point-to-point radio link for a client in Samfya Town.(2016)
- Carried out PC rebuilds and integrated systems into a domain controller for a client office.
- Managed the installation and configuration of network devices and security systems for multiple enterprise clients.
References
- Dr. Schimidt Chintu, Cyber Academy, +260 211 251523, info@cyberacademy.ac.zm
- Noah Amaefule, Head of Information Technology, Access Bank Zambia, +260969496791
- Mutopwa Chibale, +260966220428, Chibalemutopwa@gmail.com
- Chimwemwe Kabamba, +260968220280, chim10787@gmail.com
Personal Information
- Date of Birth: 03/18/90
- Nationality: Zambian
Certification
Infrastructure and Protection Certification
Google Data Analytics
Languages
English
First Language
Timeline
Network and Infrastructure Officer
Access Bank Zambia
01.2019 - Current
Enterprise Network Support Engineer
Afri-connect Zambia - Internet Service Provider (Zambia Digital INQ)
01.2017 - 01.2019
Customer Support Technician
Afri-connect Zambia - Internet Service Provider (Zambia Digital INQ)
01.2015 - 01.2016
Diploma - Information Technology
National Institute Public Administration(NIPA)
High School Diploma -
Institute Of Management Information Systems (IMIS)
Bachelors in Computer systems and Networking -
The University Of Greenwich
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