Wasakaza Ng'uni James
Operations Manager
Kitwe
Summary
Possesses 10+ years hands on experience in Logistics, warehousing, distribution, and general Supply chain management environment. A team player with competent organizational skills. Can multitask and show initiative. Strives to create a working environment that combines uncompromised integrity with professional excellence.
Enjoys the opportunity to pursue challenging goals and develop professionally whilst maintaining a healthy balance between work and personal life.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Copperbelt Operations Manager
AGL Zambia Limited
Kitwe, Zambia
09.2024 - Current
- Manage the Chingola Hub Transit , bonded and general warehouse 18 200sqm with Mining commodities.
- Manage operational risks in the business
- Ensure Quality of Service offered to Customers under their portfolio
- Manage the sustainable & profitable development of all teams and logistics activities within their scope. Total staff (67 employees).
- Validate & review process & organizations
- Validation of SOPs & Logistics Solutions organizations proposed by N-1.
- Build & adapt the logistics services offer
- Manage high level client relationship
- Drive the subcontractors relationship
- Monitor profitability and quality of service of clients portfolio
- :Analyzed operational data to identify trends, leading to targeted process improvements that enhanced overall workflow efficiency.
- Developed training programs for staff on equipment operation and safety protocols, improving skill levels and reducing incident rates.
- Collaborated with senior management to align operational goals with corporate objectives, driving strategic initiatives that support business growth.
- Manage PnL for the branch
- Managed vendor relationships to ensure optimal supply chain performance, enhancing material availability and cost-effectiveness.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded operational strategies to optimize efficiency, significantly enhancing team performance and output quality.
- Coordinated cross-functional teams to streamline logistics processes, resulting in improved delivery timelines and reduced operational bottlenecks not limited;
- Implemented a comprehensive safety management system, fostering a culture of safety and compliance across all operations.
Country Supply Chain and Logistics Manager, Head of Department (HOD) (Warehousing & Distribution)
AGL Zambia Limited
Lusaka
08.2020 - 09.2024
- Directly managed a team of 34+ employees (24/7 support) in 2 locations within Lusaka of 3PL warehousing Structures. Managed a total 14,138 square meter warehouse for High Value telecom equipment for MTN Zambia, Airtel Networks, Huawei Technologies, Mitsumi Distributors and (FMCG) Heineken Zambia, Colgate Palmolive, LC waikiki, Lactalis and Unilever Zambia and distribution to their customers. Managed $100M+ in Inventory at 100% accuracy for high Telecom and 99% on FMCG products.
- Structure and manage country Supply-Chain organization
- Recruits, evaluate, train and control staff team across
- Apply the Global Supply-Chain strategy for the country and proposed improvement as per budget Supervise daily operational activities, periodic stock takes
- Manage operational reporting and implement operational KPIs with all main clients
- Produce Budget assumptions and numbers and submit to Management for validation
- Implement country governance and strict QHSE rules with assistance from the QHSE Manager.
- Develop 3PL business
- Visit clients and develop relationship based on sound objective performances.
- Support Commercial Department in all pre-sales business including WH or Distribution business
- Manage RFP/Q: technical solution
- Assess additional potential activities (Warehousing & Value-Added Services for e.g.) and revenue streams
- Implement Projects Won
- Ensure the implementation of contracts won, on time scheduled, within correct budget parameters and contractual requirements.
- Operate and improve running operations
- Manage and control P&L accounts, control profitability and quality of all warehousing and Distribution activities
- Implement actions plan to restore profitability and/or quality of service of contracts under threat.
- Prepare departmental budget and focus
- Inventory Management
- Monitor our supplier’s service level to enhance efficiency in the availability of goods to customers.
- Ensures that the company receives a higher service level in the Supply Chain process at an effective distribution cost.
- Manage stock control process like: -
- Stock counts (weekly, monthly and annual)
- Stock audits.
- Stock reconciliations with finance.
- Prepare weekly and monthly reports for both local and regional management for their informed decisions.
- Plan and implement the good warehouse practices relating to pest control, cleanliness of the warehouse, pallet management and adherence to PPE.
- Reporting to the Country Managing Director.
- Led the development and implementation of strategic logistics plans, enhancing supply chain efficiency and performance.
- Streamlined warehousing operations by integrating advanced inventory management systems, resulting in improved accuracy and reduced delays.
- Oversaw distribution processes, ensuring compliance with safety regulations and enhancing service delivery across multiple locations.
- Conducted regular training sessions for team members, fostering a culture of continuous improvement and operational excellence.
Value added supply chain and warehousing Manager
Bollore Transport and Logistics
Lusaka
07.2019 - 08.2020
- Manage cross functional warehouses and staff
- Managing transport cost and local deliveries
- Staff control and discipline
- Manage all distribution channels to ensure customer satisfaction
- Continuous management of MHE.
- Dealing with customers to ensure service and satisfaction remains a top priority to the operation and its people.
- Warehouse systems management to ensure efficiency and customer satisfaction
- Maintenance of the security of people and assets on site (yard Management)
- Efficiency of the operations is maintained and monitored through agreed standard
- Monitoring each department reporting to warehouse ensuring it runs as efficiently as possible
- Maintain, monitor and action daily efficiencies
- Manage stock in all 5 warehouse and control stock losses
- Attend all needs of the staff through regular operational meeting with team warehouse supervisors.
- Ensure that set KPI with clients are maintained and productivity is monitored and review monthly
- Taking part in the preparation of the P&L
- Ensuring inventory management of stock in all warehouses.
- Identify process bottleneck and implement solutions in a timely manner
- Determine key warehouse KPI
- Managing and reducing cost in warehouses activities and working within the operation result.
- Reporting to Country supply Chain and Logistics manager
- Developed and implemented streamlined supply chain processes, enhancing operational efficiency and reducing lead times across logistics functions.
- Led cross-functional teams to optimize warehouse management systems, driving improved inventory accuracy and reducing costs.
- Analyzed supply chain data to identify trends and develop actionable strategies, resulting in enhanced service levels and customer satisfaction.
- Managed vendor relationships and negotiations, ensuring favorable terms and consistent supply of materials, which improved overall resource allocation.
Warehouse & Logistics Manager
Horizon Distributors ltd (Imperial Logistics)
Lusaka
11.2015 - 06.2019
- Managing a team of up to 35 employees
- Managed temperature-controlled warehouse for frozen products and medicines.
- Coordinating racking and storing.
- Maintaining high standards of materials handling.
- Responsible for the warehouse security and accountability.
- Ensuring stock levels are managed and controlled effectively.
- Ensuring compliance with all Health and Safety regulations.
- Using automated computer systems to monitor stock control.
- Implementing new projects.
- Producing incident and performance reports for senior managers.
- Making sure that all freight receipts and deliveries are carried out in time.
- Scheduling work & rotas to meet fluctuations in staffing levels & workloads.
- Leading, motivating, training, and developing staff.
- Visiting clients to monitor the quality of service they are receiving.
- Updating & maintaining computerised & paper based administrative records.
- Responsible for the disciplinary & grievance procedures.
- Working with team leaders to review procedures & maximise customer satisfaction.
- CHEP Pallet Management
- Managing warehousing and distribution of key principal through an EDI system.
- Asset Maintenance and Control
- Draft and review standard Operating Procedures (SOPs)
- Manage 3PL transporters
- Manage delivery schedules and route cycles deliveries daily
- Manager contracts for third party Distribution Trucks
- Reporting to General Manager & indirectly reports to Group Logistics Manager, Group Commercial Manager
- Based on the provided details for the Warehouse & Logistics Manager role, here are eight experience statements tailored for the resume:
- Streamlined inventory management processes, enhancing operational efficiency and ensuring timely order fulfillment across multiple distribution channels.
- Implemented safety protocols within the warehouse, significantly reducing workplace incidents and promoting a culture of safety among staff.
- Led cross-functional teams in logistics planning, resulting in improved coordination and communication across all levels of warehouse operations.
Warehouse supervisor
Horizon Distributors LTD, (Imperial Logistics)
Lusaka
06.2014 - 10.2015
- Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements
- Carrying out daily stock counts
- Stock Rotation adhere to FIFO or FEFO standards
- Move inventory by scheduling materials to be moved to and from warehouse; coordinating inventory transfers with related departments.
- Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements
- Maintains inventory by conducting monthly physical counts; reconciling variances; inputting data
- Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs.
- Meets warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.
- Submitting monthly stock report to the warehouse manager.
- Reporting to Warehouse manager
- Supervised daily warehouse operations, ensuring efficient inventory management and timely order fulfillment to enhance productivity.
- Coordinated training programs for new staff, fostering a culture of safety and compliance within the warehouse environment.
- Implemented workflow improvements that increased operational efficiency and reduced processing times for incoming shipments.
- Monitored inventory levels and performed regular audits, ensuring accurate stock counts and minimizing discrepancies.
Distribution Stock controller/ Distribution analyst
Parmalat Zambia ltd
Lusaka
11.2012 - 05.2014
- Carrying out stock control functions to ensure all products of the right quality and quantity are available to the market at all times
- Develop proactive approach to customer relationships by liaising effectively and frequently with customers and ensuring effective and timely provision of service
- Processing customer returns vis-a-vis credit notes as well as attending to all customer complaint.
- Management of stock losses by putting in place proper internal control measures
- Management of factory shops and all stock takes and reconciliation processes.
- Arrange transport for local and export market delivery
- Direct and supervise process management for purpose of continually developing and improving operational processes.
- Coordinate, control and manage a team of 37 operational support staff.
- Submit weekly Stock loss report to the distribution manager.
- Ensure product cold chain is maintained in the warehouse cold room at the right temperatures
- Liaise with production and sales to ensure a correct product mix is produces and stocked for customers
- Ensure cold chain products are maintained in line with company policies
- Conduct bi-weekly cycle counts and reconciling differences.
- Reporting to Distribution manager
- Streamlined inventory management processes by implementing automated tracking systems, enhancing accuracy in stock levels.
- Analyzed distribution data to identify trends and optimize supply chain efficiency, resulting in improved delivery timelines.
- Collaborated with cross-functional teams to develop strategies for reducing inventory costs while maintaining service levels.
- Trained and mentored junior staff in stock control procedures, fostering a culture of continuous improvement and accountability.
Bank Teller
Finance Bank Zambia ltd
Lusaka
01.2010 - 10.2012
- Processed financial transactions at high Volume branch such as deposits, withdraws and bill payments and money gram as per the standardized operating customer services experience
- Review client profile and engage clients in needs-based conversation to identify potential financial opportunities and banking plans
- Maintained a success rate of 100% in customer service and satisfaction surveys such Know your customers
- Assisted branch cash officers in the daily balancing report, cash reconstructions and vault operations.
- Maintained all ATM cash operations and balancing
- Processed bank loans an all-branch accounting transaction
- Build strong relationship with teammates, business partners and speciality by fostering teamwork, partnership and collaboration.
- Reporting to the Teller in Charge
- Processed customer transactions efficiently, ensuring accuracy in cash handling and maintaining balanced cash drawers.
- Provided exceptional customer service, resolving inquiries and enhancing client satisfaction through personalized banking solutions.
- Collaborated with team members to improve operational workflows, resulting in reduced wait times for customers.
- Ensured compliance with banking regulations and internal policies, minimizing risk and maintaining organizational integrity.
Store cashier/ Merchandiser
Melisa supermarket
Kabulonga
01.2005 - 12.2010
- Offering good Customer service
- Stock rotation both on Floor and warehouse
- Merchandising Products on the shelf
- Cash Management
- Submitting Weekly stock report
- Reporting to store supervisor.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and enhancing the shopping experience.
- Maintained organized merchandise displays, promoting product visibility and driving impulse purchases among customers.
- Assisted in inventory management by restocking shelves regularly, optimizing product availability and reducing stockouts.
- Provided exceptional customer service by addressing inquiries promptly, fostering a positive shopping environment and customer loyalty.
Education
Bachelor of science - Logistics & Transport management
University of Africa
Lusaka12-2027
Advanced Diploma - Transport and Logistics
Chartered Institute of Transport And Logistics (CILT UK)
Lusaka12.2021
International Diploma - Logistics and transport
Chartered Institute of Logistics And Transport (CILT UK)
12.2020
International Certificate - Logistics and transport
Chartered Institute of Logistics And Transport (CILT UK)
12.2019
Diploma - Human Resources Management and Development
National Institute of Public Administration (NIPA)
09.2010
Grade 12 Certificate - undefined
01.2004
Skills
Logistics and Warehousing
Inventory management
Customer engagement
Logistics fleet administration
Supply chain management
Logistics and supply chain optimization
Development of health and safety procedures
Operational effectiveness
Employee performance evaluation
References
- Benedict, Mwila, Finance Manager, +260967793925, Imperial Logistics (Horizon Distributors)
- Alex, Chilyobwe, +260966783722, Orica Mining Zambia LTD
- Patrice, Aongola, Distribution Officer, +260967460675, DSTV Zambia
Interests
Listening to Jazz music, dancing, Reading Business Literature, Travelling and playing tennis; Preaching to others about God
Travelling & Preaching about Jehovah Gods Kingdom
Personal Details
- Surname: Nguni
- First Name: Wasakaza James
- Date of Birth: 1986-09-05
- Gender: Female
- Nationality: Zambian
- Contact number: +260965319492/0977319492
- Physical Address: Plot 36048 Rockfield Chalala
- Email address: wasakazanguni@yahoo.com
Accomplishments
Currently overseeing a rail side line project as Operations Manager.
As Country supply Chain Manager successful oversaw the construction of a 5000sqm warehouse.
Won contracts for Colgate Palmolive warehousing and Distribution Worth $150,000.00
Won a warehousing Contract for warehousing and Distribution of Long lasting mosquito nets for country distribution on last mile.worth $11.2M
Won Warehousing & Distribution Contract LC waikiki $10,000.00
Won Distribution Contract under Chemonics bulk delivery and last mile worth $498,000
Timeline
Copperbelt Operations Manager
AGL Zambia Limited
09.2024 - Current
Country Supply Chain and Logistics Manager, Head of Department (HOD) (Warehousing & Distribution)
AGL Zambia Limited
08.2020 - 09.2024
Value added supply chain and warehousing Manager
Bollore Transport and Logistics
07.2019 - 08.2020
Warehouse & Logistics Manager
Horizon Distributors ltd (Imperial Logistics)
11.2015 - 06.2019
Warehouse supervisor
Horizon Distributors LTD, (Imperial Logistics)
06.2014 - 10.2015
Distribution Stock controller/ Distribution analyst
Parmalat Zambia ltd
11.2012 - 05.2014
Bank Teller
Finance Bank Zambia ltd
01.2010 - 10.2012
Store cashier/ Merchandiser
Melisa supermarket
01.2005 - 12.2010
Grade 12 Certificate - undefined
Bachelor of science - Logistics & Transport management
University of Africa
Advanced Diploma - Transport and Logistics
Chartered Institute of Transport And Logistics (CILT UK)
International Diploma - Logistics and transport
Chartered Institute of Logistics And Transport (CILT UK)
International Certificate - Logistics and transport
Chartered Institute of Logistics And Transport (CILT UK)
Diploma - Human Resources Management and Development
National Institute of Public Administration (NIPA)