Summary
Overview
Work History
Education
Skills
Accomplishments
References
Personal Information
Timeline
Generic

CHILOBA CHONGO

Summary

A seasoned Administrator with over 15 years’ experience having held various positions including Additional Revenue Coordinator, Parent Relations Officer, Administrative Assistant, Receptionist, Social worker/ Psychosocial Counsellor, Tele Marketer and Sales Consultant. Demonstrable experience in areas including Customer Relations, Process improvement, Data Analysis and reporting, Negotiation skills and Team leadership. Thorough knowledge in Market Research and analysis, Project Management, Strategic Planning, Parent Relations, Administration, Psychosocial Counselling. A creative administrative professional who was successfully designed the current Baseball jacket being used at the school. Possess excellent organisational and leadership skills with the ability to train and mentor both management and lower level employees. Has the ability to thrive in a fast-paced and dynamic environment and can adapt quickly to changing market conditions and business needs and has proven resilient in the face of challenges and setbacks, maintaining a positive attitude and finding creative solutions to overcome obstacles. Possesses excellent communication skills, both verbal and written, and can effectively articulate ideas, strategies, and plans to stakeholders at all levels of the organization.

Overview

16
16
years of professional experience

Work History

Additional Revenue Coordinator

Pestalozzi Education Center
03.2022 - Current
  • To play a crucial role in identifying, developing, and implementing strategies to generate additional revenue streams for the organization using strong analytical skills, creativity, and the ability to collaborate effectively with cross-functional teams
  • Revenue Generation Strategies - Researching and analysing market trends, customer needs, and competitive landscape to identify opportunities for additional revenue
  • Developing and implementing innovative strategies to increase revenue through existing services or new initiatives
  • Collaborating with sales, marketing, product development, and finance teams to execute revenue generation plans
  • New Business Development - Identifying and pursuing new business opportunities, partnerships, or ventures that align with the organization's strategic goals
  • Conducting feasibility studies, market analysis, and financial projections for new revenue-generating initiatives
  • Preparing business cases and presentations to pitch new ideas or projects to stakeholders
  • Optimization of Existing Revenue Streams - Evaluating current revenue streams and identify areas for optimization or expansion
  • Implementing tactics to upsell, cross-sell existing services to increase revenue from current customers
  • Monitoring performance metrics and KPIs related to revenue growth and adjust strategies as needed
  • Collaboration and Communication - Working closely with sales teams to develop pricing strategies, promotional campaigns, and sales incentives to maximize revenue potential
  • Communicating effectively with internal stakeholders to align strategies and ensure seamless execution of revenue initiatives
  • Building relationships with external partners, vendors, and potential clients to explore collaborative revenue opportunities
  • Analysis and Reporting – Tracking and analysing revenue performance data, market trends, and customer feedback to measure the effectiveness of revenue generation strategies
  • Preparing regular reports and presentations for management that highlight key metrics, achievements, and areas for improvement

Parents Relations Officer / School Administrative Assistant

Pestalozzi Education Center
03.2019 - 01.2022
  • To foster positive relationships, addressing concerns, and facilitating effective communication to enhance the overall experience of parents and families involved with our institution
  • Communication and Engagement - Serving as the primary point of contact for parents/guardians, addressing inquiries, concerns, and feedback in a timely and professional manner
  • Maintaining open lines of communication with parents through various channels such as phone, email, meetings, to keep them informed about school activities, policies, and updates
  • Organizing and facilitate parent orientation sessions, meetings, and workshops to promote understanding and involvement in their children's education
  • Conflict Resolution - Listening actively to parent concerns and resolve issues effectively, demonstrating empathy and understanding
  • Collaborating with school administrators, teachers, and staff to address sensitive issues and ensure a supportive environment for students and families
  • Documenting and escalating unresolved issues to appropriate personnel for further investigation and resolution
  • Support and Advocacy - Advocating for the needs and interests of parents/guardians within the school community
  • Providing guidance and support to parents navigating school policies, procedures, and academic programs
  • Assisting parents in accessing resources and services that promote their children's academic, social, and emotional development
  • Events and Outreach - Planning coordinating, and promoting events such as parent-teacher conferences, family nights, and community outreach activities
  • Collaborating with the marketing and communications team to develop materials and messages that engage parents and promote positive school-community relations
  • Attending school events and meetings to actively participate in the school community and build relationships with parents/guardians
  • Data Management and Reporting - Maintaining accurate records of parent interactions, communications, and feedback
  • Generating reports and analysing data related to parent satisfaction, engagement levels, and concerns to identify trends and areas for improvement
  • Utilizing data-driven insights to implement strategies that enhance parent relations and improve overall satisfaction

Social Worker / Psychosocial Counsellor

Luapula Foundation – Family Health (SFH)
Mansa
01.2013 - 12.2015
  • To provide support, counselling, and advocacy to individuals and families affected by HIV/AIDS as well as play a vital role in enhancing the psychosocial well-being of clients, promoting adherence to treatment, and facilitating access to essential services
  • Psychosocial Counselling - Providing individual and group counselling to clients living with HIV/AIDS and their families
  • Assessing psychosocial needs and develop treatment plans to address emotional, social, and behavioural challenges
  • Offering crisis intervention and support during critical situations
  • Case Management - Conducting comprehensive assessments of clients' social, emotional, and economic needs
  • Developing and implementing care plans in collaboration with clients and healthcare team members
  • Coordinating referrals to medical providers, mental health services, substance abuse treatment, and other community resources
  • Education and Support - Educating clients and their families about HIV/AIDS, treatment options, medication adherence, and risk reduction strategies
  • Providing information on available support services, including housing assistance, financial aid, and legal resources
  • Facilitating support groups and educational workshops for clients and their caregivers
  • Advocacy and Empowerment - Advocating for clients' rights and access to healthcare services, social services, and entitlement programs
  • Empowering clients to make informed decisions and actively participate in their own care
  • Collaborating with community organizations, government agencies, and healthcare providers to address systemic barriers and promote policy changes
  • Documentation and Reporting - Maintaining accurate and confidential client records, progress notes, and statistical reports
  • Ensuring compliance with legal and ethical standards for confidentiality and data protection

Tele-Marketer

MTN (Mobile Telecommunication Network)
01.2010 - 12.2012

Sales Consultant

Professional Insurance Zambia
01.2009 - 12.2009

Education

Pestalozzi Education Center
10.2024

Luapula Foundation – Family Health
Mansa
01.2015

Grade 12 school Certificate - Business Administration

Skills

  • Customer Relations
  • Process improvement
  • Data Analysis and reporting
  • Negotiation skills
  • Team leadership
  • Market Research and analysis
  • Project Management
  • Strategic Planning
  • Parent Relations
  • Administration
  • Psychosocial Counselling
  • Professional and Academic Development

Accomplishments

  • Successfully introduced 2 products to Pestalozzi Education Centre on how to bring in revenue
  • Designed the school Baseball Jacket that is currently being used at the school
  • Introduced movie nights for the learners and the learners were able to create a production

References

  • Mrs. Beauty Han’gumbo, Pestalozzi Education Centre, Human Resource Manager, +260 955 758806, bueatyhagumba@yahoo.com
  • Mr. Micky Kalobwe, Society Family Health, Mansa, Manager, +260 978482650
  • Mr. Amos Mwabazi, Hotel Macha-Leni, Manager, +260 975419275

Personal Information

Nationality: Zambian

Timeline

Additional Revenue Coordinator

Pestalozzi Education Center
03.2022 - Current

Parents Relations Officer / School Administrative Assistant

Pestalozzi Education Center
03.2019 - 01.2022

Social Worker / Psychosocial Counsellor

Luapula Foundation – Family Health (SFH)
01.2013 - 12.2015

Tele-Marketer

MTN (Mobile Telecommunication Network)
01.2010 - 12.2012

Sales Consultant

Professional Insurance Zambia
01.2009 - 12.2009

Pestalozzi Education Center

Luapula Foundation – Family Health

Grade 12 school Certificate - Business Administration

Similar Profiles

CREATE PROFILE
CHILOBA CHONGO