Webster Zulu
Kitwe
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Strategic Information Assistant
JSI-SAFE
Kabwe/Mkushi/Mumbwa
04.2018 - 10.2023
- Assisted with the development of data entry and retrieval systems for information management.
- Provided technical assistance to staff and customers in using database software applications.
- Maintained detailed records of all Clients screened and requested for Clients details if there were any changes.
- Prepared presentations and other documents related to research findings.
- Created templates and forms to facilitate the efficient input of data into databases.
- Collected, organized, analyzed, and interpreted complex data sets into meaningful reports.
- Conducted research on topics relevant to organizational objectives and client needs.
- Reviewed existing processes for accuracy and completeness, suggesting improvements when needed.
- Developed training materials for new employees on how to use information management tools effectively.
- Generated weekly progress reports summarizing activities completed during the week.
- Performed quality control checks on completed projects before submission to management.
- Responded promptly to inquiries from staff members regarding issues related to information systems.
- Documented system changes, upgrades, and modifications as needed.
- Ensured compliance with relevant regulations concerning privacy and security of data.
- Scheduled appointments and maintained and updated appointment calendars.
- Protected clients' rights by maintaining confidentiality of personal and Client information.
- Maintained detailed records of all incoming requests for information.
- Updated databases with current contact information for Clients.
- Attended regular meetings with Facility Staff to discuss requirements for upcoming projects involving performance and improvements and analysis of the previous Months.
- Protected clients' rights by maintaining confidentiality of personal and other information given during Indexing.
- Investigated and analyzed client complaints to identify and resolve issues.
Data Entry Clerk
FHI360
Kabwe
07.2017 - 12.2017
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Prepared summaries of daily work completed for review by supervisors.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents and other sources into computer systems.
- Created spreadsheets to track data entries.
- Operated various office equipment such as scanners, printers. when required.
- Compiled reports based on gathered information.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Identified discrepancies between source documents and entered data.
- Assisted colleagues with resolving any issues related to data entry operations.
- Followed up on pending tasks until completion.
- Researched requested information using available resources when necessary.
- Provided support to management staff in regards to data entry processes.
- Verified accuracy and completeness of data entry into the database system.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Identified and corrected data entry errors to prevent duplication across systems.
Property Administrative Accountant/Manager
JJ Lowe Group of Companies
Lusaka
08.2013 - 08.2015
- Reviewed, reconciled, and processed accounts payable invoices for accuracy and completeness.
- Prepared monthly journal entries to record accruals and other general ledger activity.
- Maintained accurate records of all accounts payable transactions.
- Analyzed discrepancies between vendor statements and internal records.
- Assisted in the month-end closing process by preparing financial reports and reconciliations.
- Processed payments to vendors using both checks and electronic funds transfers.
- Developed detailed spreadsheets to track expenses and budget performance.
- Performed bank reconciliation activities on a daily basis.
- Created audit schedules to support external audits of financial statements.
- Provided administrative support related to payroll processing including data entry, filing, scanning documents.
- Coordinated with vendors regarding payment status inquiries or billing disputes resolution.
- Reconciled balance sheet accounts on a monthly basis ensuring accuracy of information reported.
- Conducted analysis of account balances and trends to identify opportunities for cost savings or process improvement initiatives.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Maintained accurate accounts for cash, fixed assets and other transactions.
Education
Some College (No Degree) - Accounting
Zambia Insurance Business College Trust
Lusaka CampusSome College (No Degree) - Payroll
World Class Computers
KabweIntensive Smartcare Training And ELMIS Systems Entries. -
Ministry of Health/JSI-SAFE
ChisambaSkills
- Information Desk Management
- Meeting Support
- Call Management
- Customer Service
- Bookkeeping
- Document Management
- Office Supply Management
- Clerical Support
- Administrative Support
- Report Preparation
- Records Management
- Inventory Management
- Office Administration
- Greeting and Seating Clients
- Meticulous and Organized
- Records Maintenance
- Customer Complaint Resolution
- Statistical Analysis
- Mail Handling
- Conflict Resolution
- Basic Math
- Computer Proficiency
- Courteous and Professional
- Billing and Invoicing
- Word Processing
- Scheduling
- Payment Processing
- Office Equipment Maintenance
- Bank Deposits
- Relationship Building
- Microsoft Office
- Document Control
- Security Awareness
- Team Collaboration
- Data Entry
- Equipment Troubleshooting
- Claims Handling
- Professional Demeanor
- Needs Assessment
- Research and Data Analysis
- Attention to Detail
- Visitor and Customer Relations
- Documentation
- Punctual and Reliable
- Documentation and Reporting
- Problem-Solving
Languages
English
Proficient
C2
Timeline
Strategic Information Assistant
JSI-SAFE
04.2018 - 10.2023
Data Entry Clerk
FHI360
07.2017 - 12.2017
Property Administrative Accountant/Manager
JJ Lowe Group of Companies
08.2013 - 08.2015
Some College (No Degree) - Accounting
Zambia Insurance Business College Trust
Some College (No Degree) - Payroll
World Class Computers
Intensive Smartcare Training And ELMIS Systems Entries. -
Ministry of Health/JSI-SAFE
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