William Dumisani Makubalo
Lusaka
Summary
Chief Operating Officer at FSI Outsourcing Limited with expertise in strategic planning and team leadership. Led initiatives that improved operational efficiency and increased employee engagement, resulting in enhanced performance metrics. Demonstrated success in change management and risk assessment, promoting a culture of innovation and excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Oversee the company's daily operations/Oversee company culture/Execute company strategy
FSI Outsourcing Limited
Lusaka, Zambia
06.2025 - Current
- Oversee the company's daily operations to ensure that it meets all delivery expectations.
- Manage the Human Resources, Operations, IT, Learning and Development and Procurement.
- Oversee the company's culture of extreme professionalism.
- Execute the company's strategy of delivering high service to all clients.
Outsourcing Manager
FSI Outsourcing Zambia
Lusaka
04.2021 - 04.2025
- Implemented process improvements to elevate service delivery standards.
- Facilitated interdepartmental communication to enhance collaboration.
- Developed performance and operational metrics reports for management review.
- Monitored staff performance and addressed issues promptly.
- Coached and mentored team members to improve job performance.
- Formulated strategies to boost customer satisfaction and loyalty.
Innovation Manager
VITALITE ZAMBIA LIMITED
Lusaka
01.2019 - 03.2021
- Created business models for new products and services to drive market competitiveness.
- Led business development efforts by establishing strategic partnerships for growth.
- Implemented research and development initiatives to foster business improvement.
- Developed company standard operating procedures and financial models for operational consistency.
- Iterated Agri-solutions, focusing on customer-driven market access components.
- Conducted market research to identify trends and customer needs for innovative solutions.
- Managed project timelines and resources, ensuring timely delivery of innovation initiatives.
- Collaborated across departments to enhance implementation success of various initiatives.
Innovation and Project Coordinator
VITALITE Zambia Limited
Lusaka
09.2016 - 12.2018
- Executed GSMA project, establishing a successful phone business line.
Managed monthly and quarterly reporting for donor partners.
Co-designed Zambia’s inaugural lay-by offering for farming inputs with multiple stakeholders.
Developed comprehensive training curriculum for agents involved in the lay-by initiative.
Collaborated with partners to bundle farming inputs for one hectare of maize and soya.
Conceptualized and produced content for VITALITE TV alongside videographer.
Trained three emerging videographers to ensure continuity of production.
Coordinated Digital Argo Innovations from inception through implementation.
Education
Lusaka, Zambia - Project Management
UNIVERSITYOF LUSAKA
Lusaka, Zambia01.2024
Online (Washington, DC, 20003, USA) -
QUANTIC SCHOOL OF BUSINESS AND TECHNOLOGY
Online (Washington, DC, 20003, USA)03.2021
Zambia - Production and Operations Management
THE COPPERBELT UNIVERSITY Kitwe
Zambia02.2015
Zambia -
MPELEMBE SECONDARY SCHOOL Kitwe
Zambia11.2009
Skills
- Leadership
- Process optimization
- Employee engagement
- Effective communication
- Critical thinking
- Organizational development
- Financial modelling
- Emotional Intelligence
- Change Management
- Project Management
- Collaboration
- Business Management
Certification
Project Management Professional (PMP)
International English Language Testing System (IELTS) – 192M001661MAKW601A
Becoming a Change Maker: Introduction to Social Innovation
Introduction to Sustainability.
Climate Change Mitigation for developing countries.
Design thinking for innovation.
Social impact strategy: tools for entrepreneurs and innovators.
Innovation and design for global grand challenges.
Innovations and entrepreneurship from basics to open innovation.
Digital dividends: strengthening the analogue foundation of the digital revolution.
Mobile Money Payments for Utility Service Providers.
Unlocking Investment and Finance in Emerging Markets and Developing Economies (EMDEs).
Languages
English
First Language
French
Beginner (A1)
A1
References
- REFERENCES
- Mr. Ganizani Banda Manager Occupation Health and Safety Department Grizzly Mining Limited +260966853229
- Mrs. Bupe G Mwanza Lecturer School of Business The Copperbelt University bupe.mwanza@gmail.com
- Collin Williams, OBE Chief Executive Officer Egmont Trust Egmont Trust Collin.williams@egmonttrust.org
Timeline
Oversee the company's daily operations/Oversee company culture/Execute company strategy
FSI Outsourcing Limited
06.2025 - Current
Outsourcing Manager
FSI Outsourcing Zambia
04.2021 - 04.2025
Innovation Manager
VITALITE ZAMBIA LIMITED
01.2019 - 03.2021
Innovation and Project Coordinator
VITALITE Zambia Limited
09.2016 - 12.2018
Lusaka, Zambia - Project Management
UNIVERSITYOF LUSAKA
Online (Washington, DC, 20003, USA) -
QUANTIC SCHOOL OF BUSINESS AND TECHNOLOGY
Zambia - Production and Operations Management
THE COPPERBELT UNIVERSITY Kitwe
Zambia -
MPELEMBE SECONDARY SCHOOL Kitwe
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