William Mwale

• Driving revenue across the region and own budget numbers
• Driving customer acquisition through gross additions and retention
• Increasing Revenue Earning Customers net additions both on prepaid and postpaid
• Driving operational strategy in line with overall business strategy

• Team management and mentorship
• Cross functional duties
• Relationship management with key stakeholders.
• Spearheaded cost-saving initiatives that reduced operational expenses without compromising service quality or customer satisfaction levels.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Cultivated a culture of accountability among team members resulting in improved commitment towards achieving desired goals and objectives.

• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Established performance metrics, monitoring progress regularly to ensure targets were met or exceeded.
• Streamlined operations by identifying inefficiencies in the sales process and implementing corrective measures.
• Organized promotional events and interacted with community to increase sales volume.
• Cultivated a culture of accountability among team members resulting in improved commitment towards achieving desired goals and objectives.
• Managed a team of sales professionals, providing coaching and support to drive performance improvements.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Rose from bottom 2 to within the top 5 regions in Zamtel under sales and distribution

• Optimized resource allocation, effectively balancing priorities and managing competing demands.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
• Established team priorities, maintained schedules and monitored performance.
• Monetizing of rural GRZ sites up country
• Drive the growth of Zamtel customer subscriber base in my region
• Leading and motivation of sales team
• Management of third party stakeholders of the business

• Growth of core commercial portfolio through acquisition and cross selling to existing customers
• Increase the wallet size of the loan book in relation to competition
• Negotiated favorable terms on behalf of clients during complex transactions, maximizing profitability while minimizing potential risks.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Spearheaded initiatives aimed at improving internal processes, leading to greater efficiency in relationship management tasks.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.

• Maintained knowledge on banking products and distribution to provide optimal service support.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Established strong relationships with key stakeholders for effective collaboration and streamlined decision-making processes.
• Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Negotiate terms for clients
• Networking and interaction with key government officials

• Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
• Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate at [Number]% or higher.
• Attended trade shows and industry events to promote company products and services.
• Provided exceptional support to existing customers, leading to increased repeat business and referrals.
• Dealer recruitment and management: recruiting quality dealers/distributors that have the energy
  and drive for success and are not involved in too many business activities which might affect their
  focus.
• Retailer engagement: liaising with retailers on any new promotions, products, listening to their
  views in trying to improve our business
• Channel development- Creation of different channels of distribution based
• Ensuring brand visibility in the market especially at the point of sale through outdoor and in store
  marketing

Market development and sustainability- Helped in maintaining market share especially at the time
when there was product migration in one of our brands by ensuring customer loyalty as been the
prime factor in the whole process.
• Channel development- Creation of different channels of distributing the products based on brand
and market needs. This meant creating selling points in every potential spot where sales revenues
can be maximised.

• Management of key Accounts- Ensuring good customer relations with the key Account holders to
maintain a sustainable pull effect from the warehouse by providing incentives such as loyalty
programs and sound interpersonal relationships.
• Dealer Management: Ensure sound relationships with dealers/distributors by making sure product
availability always, communication of any relevant information that directly affects them and
providing coaching to sales representatives that fall under each distributor.
• Marketing activities: drive the BAT brand by continuous engagement with the trade and providing
the necessary support that is required.