Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
<Enter your own>
Nrc
Sadc Driver License
References
Timeline
Generic
William Mwanza

William Mwanza

Lusaka

Summary

Dynamic Lodge Manager with a proven track record at the University of Zambia Graduate School of Business Lodge, excelling in strategic leadership and performance management. Expert in tourism and hospitality management, I enhance guest satisfaction while implementing effective operational policies. Adept at budget control and fostering team motivation to achieve organizational goals.

Overview

28
28
years of professional experience

Work History

Lodge Manager

University of Zambia Graduate School of Business Lodge (UNZA-GSB Lodge)
05.2024 - Current
  • Oversee day-to-day lodge operations, including front-of-house, housekeeping, and maintenance.
  • Preparation of Annual Work Plans (AWP), formulation and review of Standard Operating Procedures (SOPs).
  • Ensure seamless coordination between different departments to deliver an exceptional guest experience.
  • Ensuring Insurance Administration, Statutory Compliance with all Regulatory Bodies such as NAPSA, ZRA, PACRA, WCFCB, ZAMCOPS, City/District Councils, Fire Departments, Ministries of Tourism, Health, Environment, etc.
  • Putting efficient systems in place to increase profit margins and reduce wastages.
  • Preparing and controlling the budget for the UNZA GSB Lodge.
  • Planning and coordinating the overall operations of the lodge.
  • Coordinating the procurement of lodge requirement.
  • Implement and maintain high standards of service and hospitality.
  • Overseeing all aspects of food and beverage operations, ensuring high standards of quality, service, and profitability, while also managing staff, budgets, and inventory.
  • Oversee daily operations of restaurants, bars, and other food and beverage outlets, ensuring smooth and efficient service.
  • Recruit, train, schedule, and evaluate staff, ensuring a motivated and skilled workforce under the F&B Department.
  • Collaborate with chefs and bartenders to create and maintain menus that meet guest preferences and reflect current culinary trends.
  • Manage inventory levels, ordering supplies, and minimizing waste to maximize profitability.
  • Monitor and control food and beverage costs, ensuring adherence to budgets and profitability targets.
  • Ensure high standards of customer service and address guest complaints and feedback professionally.
  • Ensure compliance with health, safety, and sanitation regulations at all times.
  • Manage the F&B budgets, track revenue and expenses, and implement strategies to improve financial performance for this department.
  • Manage relationships with suppliers, negotiate contracts, and ensure timely delivery of quality products and to avert stock outs of stock all the time.
  • Maintain high standards of food and beverage quality, presentation, and service.
  • Identify and resolve issues related to operations, staff, or customer service.
  • Developing sales and marketing plans; Marketing the lodge and outside catering services to clients.
  • Conducting physical (in-person), sales calls and email correspondences to different clients.
  • Conducting marketing, business analysis, market research and strategic planning to meet sales targets.
  • Interact with guests to ensure their satisfaction and address any concerns promptly.
  • Develop and maintain relationships with key customers in hospitality industry and participate in trade associations and industry events to develop a thorough knowledge of segment drivers and customer needs.
  • Works with leadership to initiate, execute, analyze and refine multi-resort sales and other traffic- and revenue-generating programs, including online and offline tactics revenue generating streams.
  • Apply vertical market knowledge to create value propositions and marketing messages relevant to this vertical segment.
  • Develop marketing toolkits that educate field sales organizations and facilitate their understanding and promotion of solutions, and delivery of sales messages; send weekly marketing recap report to stakeholders.
  • Staff management, recruitment, planning, organizing, directing, staffing, training, controlling, supervision, continuous professional development (CPD), disciplinary procedures, grievance redress mechanism, benefits and separation.
  • Ensure that health and safety standards are adhered to by all staff at the lodge.
  • Enforcement of staff operating manual and handling asset management.
  • Drafting staff Contracts, conducting routine staff performance appraisals and Team Building.
  • Foster a positive and productive work environment.
  • Conduct regular performance evaluations and implement training programs as needed.
  • Preparation of Annual Budgets as per gantt chart.
  • Managing all revenue and expenditure.
  • Monitor and manage the lodge's financial performance within budgetary guidelines.
  • Implement cost-effective measures without compromising service quality.
  • Prepare monthly, quarterly and annual reports; ensure accurate record-keeping and reporting.
  • Planning, organizing, and executing events such as conferences, weddings, birthday parties, festivals, and corporate events.
  • Managing MICE (Meetings, Incentives, Conferences and Events).
  • Providing leadership, oversight and execution of all events from their conception, coordination, control, culmination, and closeout.
  • Gathering feedback and data after an event for example on attendance or sign-ups to company website and using it to inform decisions and as well as for future plans.
  • Identification and mitigation of potential risks and liabilities associated with events management.
  • Conducting post-event evaluations to assess success and identify areas for improvement.
  • Ensuring the workflows related to health, quality, safety, security, and environment management (HQSE) are adhered to.
  • Supervise maintenance, housekeeping and security teams to maintain the lodge's pristine condition.
  • Oversee regular inspections and ensure compliance with safety and cleanliness standards.
  • Preparation of Board meetings and drafting minutes for sub-committees and the Board.
  • Perform Corporate Social Responsibility.
  • Represent the Board and Company in external meetings.
  • Provision of Board Secretarial services.
  • Assist in the formulation and implementation of the Strategic Plans.
  • Reviewing the financial sustainability plans, expansions and investments portfolios for the company.
  • Liaising with the Government Ministries, key players, corporate institutions, regulatory authorities, and other stakeholders.
  • Carry out multisectoral and stakeholder engagements and advocate for the organization in external gatherings, fairs and exhibits, functions, and symposiums to advance the company’s objectives, bolster its standing, and nurture favourable associations.

Independent Tourism and Hotel Star Grading Assessor/Consultant/Advisor/Business Developer

Zambia Tourism Agency (ZTA)
Lusaka
09.2018 - Current
  • Conduct the Star Grading Criteria Methodology application to establishment (Hotels, Guest Houses, Bed and breakfast, Lodges and Safari camps, Bush camps, Camping Sites and Caravan Parks, Backpackers and Hostels and Self-Catering entities) including the specific criteria per star grading used or applied; complying with the minimum criteria detailed for each accommodation category as well as the specified minimum criteria per star grading.
  • Provide business development, assessment and support by advising the facility owners and management on strategies to improving service delivery and guest expectations; conducting hospitality business analysis and market researches.
  • Enable the establishments to appreciate the importance of Star Grading and the legal framework of classifications and grading in Zambia guided by the Tourism and Hospitality Act No. 13 of 2015 and the SI No 14, 2018 – Accommodation Establishments.
  • Provide clarity on matters of Quality as the level of guaranteed satisfaction needed to satisfy customer needs and requirements.
  • Provide training on Quality Assurance (QA) and orient property owners and their employees on quality service management system as a result-oriented approach.
  • Offer advice how the Star Grading award and score criterion works plus its benefit and how it is dependent on the balance between quality and condition of the establishment and service levels.
  • Educate the industry operators on how the star grading takes into consideration the markets served by the establishment and whether facilities and services are in fitting with the needs of these markets (business, leisure traveler, family, etc).
  • Advise Hospitality institutions to provide competitive services, review on their location’s impact, environmental responsiveness and Corporate Social Responsibility (CSR).
  • Deliver support in meeting Statutory obligations such as Business Registration – PACRA; Tax Registration (TPIN/VAT) – ZRA; NAPSA compliance, Local Authority Requirements i.e. Tourism Enterprise License Application procedures; preparation for inspections – Minimum required Standards (Licensing) as prescribed in Third Schedule of SI No.14, 2018; Fire, Food handlers’ License/Certificate and Insurance Administration.
  • Prepare Star Grading Reports and making recommendations for each establishment graded to the Zambia Tourism Agency (ZTA) Management for its review and action.

General Manager (GM)

Golden Sonnets Hotel and Melodious Sonnets Hypermarket
Kabwe
03.2024 - 05.2024
  • Providing strategic leadership so as to maximize revenue, improve employee relations and increase guests’ satisfaction.
  • Managing all the Departments of the Hotel and the Hypermarket.
  • Implementing general and operational policies established by the Board of Directors; formulating Standard Operating Procedures (SOPs); developing programs and methods in line with general policies; making organizational, human resource and strategic plans and coordinating departmental operations and meeting set Sales Targets.
  • Ensuring Insurance Administration, Statutory Compliance with all Regulatory Bodies such as NAPSA, TEVETA, ZRA, NHIMA, PACRA, WCFCB, ZAMCOPS, Local authorities, Ministries of Tourism, Health, Environment, etc.
  • Analyzing the financial statements, budgets, income versus expenditure, and revenue collection.
  • Managing cash flow, scheduling debtors and creditors, establishing controls to safeguard funds, stock, equipment and infrastructure.
  • Coordinating development of operating and capital budgets according to yearly calendar; working with Departmental Heads to schedule, supervise, and direct, the work of all employees.
  • Recruitment of staff, induction, training, supervision, planning and continuous professional development (CPD), disciplinary procedures, grievance redress mechanism, benefits and separation.
  • Controlling food and beverages costs and wastage; overseeing guest relations, customer service and strategic marketing.
  • Planning and managing procurement and other logistics; conducting business analysis and market researches.
  • Reviewing modern food service trends and suggesting modifications in menu and presentation, product inventory, payroll and all operational expenses.
  • Representing the Facility at outside activities that are appropriate and enhances the prestige of the Hotel and committing to Corporate Social Responsibilities (CSR) as enshrined by the establishment’s policy.
  • Providing monthly operational reports and performing other duties as assigned by the directors.

Project Administrative Officer

World Bank’s Southern Africa Tuberculosis Health Systems Strengthening (SATBHSS) Project P155658
Lusaka
11.2017 - 12.2023
  • Responsible for day to day administrative and operational matters of the PIU as Focal Point Person.
  • Drive compliance by ensuring that all the World Bank, Ministry of Health (MoH) and Government regulations, safeguards and policies are implemented and in place.
  • Providing day-to-day programmatic, reporting, administrative and human resource support services to the Project and the Ministry.
  • Grant database portfolio management.
  • Act as focal point for Human Resource and Personnel Management issues; coordinate with HR Directorate on establishment of new positions, initiate staffing actions for all staff (appointments, extensions, grievance processes/procedures, grievance redress mechanisms (GRM), benefits, separations, payroll administration, benefits processing, etc) and non-staff contracts (including issuance and renewal of the Project Implementation Unit (PIU), MDR-TB Nurses’ contracts; initiate recruitment actions for Support Staff and Special service agreements, draft Contacts, position descriptions, screen applications and recommend short list of potential candidates; arrange for interview panels, act as lead Administrator for the PIU and monitor staff leave.
  • Support implementation of organizational changes, staff welfare and contribute to strategic plans and coordinating departmental and ministerial operations.
  • Deliver administrative support to staff, directory maintenance, equipment inventory, storage and oversee office upkeep.
  • Responsible for ensuring that all intra-ministerial activities and those of Implementing Agencies, Project Implementation Unit (PIU), plus Partners pertaining to the project implementation are well coordinated.
  • Assisting in backstopping of all the project offices and departments and routine Asset Register updating and Management.
  • Effectively coordinate all activities for officials and stakeholders undertaking field trips and other logistical, accommodation. airfare and visa processing.
  • Maintaining a schedule of planned meetings (virtual and physical) and attending to routine correspondence and other administrative functions.
  • Play prime role in ensuring that the supervisors and senior management officials, consultants and other officers, including visitors on field trips receive necessary logistical support to make their trip/s successful.
  • Facilitating work permits and resident permits for all external consultants.
  • Providing filing support, archiving and carrying out correspondences within the office and outside (both bilateral and multilateral).
  • Public-Private Sector engagement and tracking correspondences with regional bodies that are providing support and health systems strengthening to the health sector among them, AUDA-NEPAD, TIMS, ECSA-HC, Aurum Innova, SADC Secretariat, etc.
  • Organize and coordinate events, prepare meetings’ minutes; weekly, monthly, bi-annual and yearly evaluations and project reports.
  • Ensuring Statutory Compliance with all Regulatory Bodies, MoUs, as well as all insurance procedures.
  • Provide budgeting support and monitor Project budget and financial expenditures and their conformity to the annual work-plans (AWP) and approved budget.
  • Process payment and advance requests and ensure that all administrative and financial transactions are properly carried out according to the requirements of GRZ and the World Bank fiduciary policy and social safeguards.
  • Provide schedule for servicing of motor vehicles and office equipment, supervising the drivers and managing the vehicle fleet, log sheets and fuel usages.
  • Receiving and making telephone calls and keeping records of all the calls/emails relevant to the project implementation at various levels.
  • Managing imprests and petty cash, computation of the PIU payrolls, NHIS, PAYE, NAPSA, WCBCF, Insurance Administration, etc and establishing controls to safeguard funds, stock, equipment, infrastructure and aid in stock taking with both internal and external auditors.
  • Providing all primary support with tender sourcing, procurements, processing of memoranda of understanding (MoUs), contract issuances, staff performance appraisals, database management, information technology & management, knowledge management, industrial relations, financial management, research studies, occupational health and safety protocols, health systems strengthening or support and conducting various official errands.
  • Preparing and maintaining an updated database on project staff travels, vacations and other forms of leave.
  • Provide inputs for publication of materials and information related to the project on bill boards, corporate attire, brochures, print and electronic media.

e-NAPSA Project Clerk

National Pensions Scheme Authority (NAPSA)
Kasama
12.2016 - 11.2017
  • Conducts registration of members and employers details in order to support the contributions of members’ funds to NAPSA in line with the NPS Act.
  • Update missing KYC details on employer and member accounts and accounting for all electronic returns received and backing them up on an e-NAPSA platform provided by IT.
  • Aided with processing of e-Napsa signup forms and demonstrated to users on the functionality of the application.
  • E-Napsa (Electronic National Pension Scheme Authority) registration of employees and employers to ensure the accounts opened are updated and accurate and to enhance efficiency in future payments and transactions.
  • Assisting in with the computation processing of e-Napsa signup of forms and provision of support/demonstration to employers on the functionality of the application.
  • Reconcile unbalanced and misposted payments/returns to accurately update employer and member contribution records.
  • Engage all employers with unposted, unbalanced Returns including unpaid periods and ensure that they upload returns in order to close any gaps in members’ contributions records.
  • Retrieve or reconstruct and post/upload all unposted, unbalanced and unpaid returns for accounts/periods that employers are unable to file.
  • Resolve stray/multiple and missing contributions service requests as well as any other internal or external queries to facilitate the updating of employer and member accounts and payment of benefits.
  • Identify and receipt all unallocated EFT and RTGS transactions in order to update records.
  • Resolve shared NRC/duplicate registrations, provisional registrations and other anomalies on the member and employer register.
  • Validating captured data to ensure the information is correct in order to enhance integrity in the payment of claims.
  • Post validated data to the system in line with the NAPSA policies and procedures in order to enhance ease in the administration of claims.
  • Analyse posted accounts to determine gaps in compliance with procedures and policies and communicate the differences to inspectorate.
  • Issue member and employer statements in accordance with the National Pension Scheme Authority regulations in order to ensure that members and employers are updated on the status of their contribution accounts.
  • Provide end-of-day updates to superiors on the status of assigned tasks and highlights on challenges encountered in the execution of duties as well as initiatives for enhancing performance.
  • Timely escalate to a superior, unresponsive employers in respect of the request for them to upload returns and/or provide information for further action.
  • Providing monthly reconciliation reports to inform management and drive decision-making Any other duties incidental to the role or as assigned by supervisor(s).

Customer & Passenger Services Assistant

Zambia Airports Corporation Limited (ZACL)
Lusaka
04.2013 - 11.2015
  • General Customer services duties, Immigration Processes, Aviation Security (AvSec), safety, passenger profiling and documents verification and check-in passengers; conducting tourism, travel and aviation business analysis and market researches.
  • Handling clients/passengers’ complaints, compiling load sheets, passenger manifests and aircraft balance charts.
  • Manning of Information Desk, baggage reconciliations, meeting and dispatching flights.
  • Marshalling and Ramp control for the safety and comfort of passengers and airline crew.
  • Computations and revenue collection of Aeronautical Landings, Navigations, Parking plus Ground Handling fees from all Non-scheduled Operators and meeting set Sales Targets.
  • Collection of Passenger Service Charges, Aviation Security and Infrastructure fees.
  • Issuance of Waivers, collecting and receipting miscellaneous cash payments from all Airport Users and tenants for various products and services.
  • Processing cash and cheque banking/deposits, Forex/Local currencies handling and reconciliations, plus general daily Flight reconciliations, movements and schedules.
  • Providing monthly reconciliation reports and performing other roles as assigned by the Airport Manager.

Lodge Manager

Tauya Lodge
Chirundu
03.2011 - 04.2013
  • Providing strategic leadership so as to maximize revenue, improve employee relations and increase guests’ satisfaction.
  • Responsible of running and managing operations of the Lodge and formulation of a strategic marketing plan.
  • Implementing general and operational policies established by the Board of Directors; formulating Standard Operating Procedures (SOPs); developing programs and methods in line with general policies; making organizational, human resource and strategic plans and coordinating departmental operations and meeting set Sales Targets.
  • Ensuring Statutory Compliance with all Regulatory Bodies such as NAPSA, ZRA, PACRA, WCFCB, ZAMCOPS, City/District Councils or Local Authorities, Fire Departments, Ministries of Tourism, Health, Environment, etc.
  • Analyzing the financial statements, budgets, income versus expenditure, and revenue collection.
  • Managing cash flow, scheduling debtors and creditors, establishing controls to safeguard funds, stock, equipment and infrastructure.
  • Coordinating development of operating and capital budgets according to yearly calendar; working with Departmental Heads to schedule, supervise, and direct, the work of all employees.
  • Playing a pivotal role in the recruitment of senior staff and sustaining professional development of self plus subordinates as well as relationship management across board for both internal and external clients.
  • Controlling food and beverages costs and wastage; managing staff continuous professional development (CPD), disciplinary procedures, grievance redress mechanism, benefits and separation.
  • With respective heads of department, plan and manage procurement, production and presentation of all food and beverages in a safe, sanitary and cost-effective manner and ensuring the highest levels of hygiene standards.
  • Reviewing modern food service trends and suggesting modifications in menu and presentation; monitoring food waste, product inventory, payroll and all operational expenses, insurance procedures and administration.
  • Maintaining warm, hospitable guest relations in all guest contacts; exceeding clients’ expectation in food, beverages, recreation, entertainment, conference/event and accommodation services plus handling varied complaints; meeting and surpassing projected budget goals in sales and profits for all the points of revenue collection; conducting business analysis and market researches.
  • Representing the Facility at outside activities that are appropriate and enhances the prestige of the Lodge and committing to Corporate Social Responsibilities (CSR) as enshrined by the establishment’s policy.
  • Providing monthly operational reports and performing other duties as assigned by the directors.

Lodge Manager

Skyview Lodges
Siavonga
02.2010 - 03.2011
  • Managing the day-to-day operations of the Lodge and development of a strategic marketing plan.
  • Implementing general and operational policies established by the Board of Directors; formulating Standard Operating Procedures (SOPs); developing programs and methods in line with general policies; making organizational, human resource and strategic plans and coordinating departmental operations and meeting set Sales Targets.
  • Ensuring Statutory Compliance with all Regulatory Bodies such as NAPSA, ZRA, PACRA, WCFCB, ZAMCOPS, City/District Councils, Fire Departments, Ministries of Tourism, Health, Environment, etc.
  • Analyzing the financial statements, budgets, income versus expenditure, and revenue collection.
  • Managing cash flow, scheduling debtors and creditors, establishing controls to safeguard funds, stock, equipment and infrastructure.
  • Coordinating development of operating and capital budgets according to yearly calendar; working with Departmental Heads to schedule, supervise, and direct, the work of all employees.
  • Providing strategic leadership so as to maximize revenue, improve employee relations and increase guests’ satisfaction.
  • Playing a pivotal role in the recruitment of senior staff and sustaining professional development of self plus subordinates as well as relationship management across board for both internal and external clients.
  • Controlling food and beverages costs and wastage, insurance procedures and administration.
  • Planning and managing procurement, production and presentation of all food and beverages in a safe, sanitary and cost-effective manner and ensuring the highest levels of hygiene standards.
  • Reviewing modern food service trends and suggesting modifications in menu and presentation; monitoring food waste, product inventory, payroll and all operational expenses; conducting business analysis and market researches.
  • Handling staff continuous professional development (CPD) programmes, disciplinary procedures, grievance redress mechanism, benefits and separation.
  • Providing monthly operational reports and performing other duties as assigned by the directors.

Pupil Teacher

Mambwe
01.1998 - 12.1998
  • Planning, monitoring, evaluating of teaching activities and methodologies; preparation of work targets, classroom assignments, school schedules and calendars; enhancing extra-curricular activities such as debate, sports, drama, cultural dances, etc.
  • Preparing Teaching Schemes of Work, Work Plans and Weekly-Forecasts to enable smooth delivery of teaching services.
  • Ensuring the educational, social, physical, psychological and emotional well-being of the Learners; addressing the social, economic, and professional needs of students by fostering a positive environment for intellectual and emotional growth.
  • Educating and nurturing learners while monitoring conduct and discipline; demonstrating moral uprightness, spiritual maturity and upholding Christian values; developing and implementing lesson plans; enforcing discipline and managing classroom environment; establishing and enforcing classroom rules.
  • Achieving educational goals with effective communication; exhibiting critical thinking and strong interpersonal skills.
  • Create a classroom environment that encourages exploration and independent learning of learners; monitoring children’s progress and adjusting the lesson plan(s) accordingly; providing individual instructions to children in need of extra attention.
  • Encourage creativity and self-expression; provide a safe and secure learning environment for children; assess children’s abilities and develop individual learning plans.
  • Collaborate with other teachers and staff members; participating in field trips and other extracurricular activities; performing contingent assignments as directed by the School Administration.

Education

Master of Arts (MA-PCM) - Peace and Conflict Management, Environment & Sustainable Development

Copperbelt University
Zambia
01.2025

Master of Philosophy (MPhil-THM) - Tourism and Hospitality Management

Africa Research University
Zambia
01.2025

Bachelor of Business Administration - Global Management

Monarch University
Switzerland
01.2025

Post-Graduate Diploma (PGDip) - International Relations and Politics

Cambridge International College
United Kingdom
01.2022

Diploma - Human Resource & Personnel Management

Cambridge International College
United Kingdom
01.2021

Master of Science (MSc-PM) - Project Management

Greenlight University
Zambia
01.2019

Bachelor of Commerce (BCom) - Tourism & Hospitality Management

University of Africa
Zambia
01.2015

Associate Degree (AD) - Religious Studies (Theological Studies)

Nations University
United States of America
01.2009

Diploma - Tourism & Travel Agency Management

Cambridge International College
United Kingdom
01.2005

Diploma - Business Management & Administration

Cambridge International College
United Kingdom
01.2004

Diploma -

Skills

  • Tourism & Hospitality Management
  • Customer-Focused Approach
  • Project Management
  • Communication
  • Interpersonal
  • Team Player
  • Strategist
  • Management
  • Performance Management
  • Human Resources
  • Conflict Management
  • Events Planning and Management
  • Motivation
  • Well organized
  • Leadership
  • Emotional intelligence
  • Approachable
  • Goal oriented
  • Microsoft Office Applications
  • Internet Browsers
  • Operating Systems
  • Sabre Interlink Systems
  • Web Conferencing Applications
  • Codeco
  • Departure Control Systems
  • Altea Customer Management Systems
  • Siebel Pension Management
  • CRM Systems
  • Contribution & Legacy Systems
  • ORACLE e-Business Suite
  • Microsoft OneNote
  • EverNote
  • Generally Acceptable Accounting Principles
  • Amadeus
  • Microsoft Visual FoxPro
  • Learning Management Systems

Accomplishments

  • Best Performing Project Staff under the SATBHSS World Bank Project P155658
  • Quality Management Standards Champion for the Zambia National Airports Corporation (ZACL), ISO 9001 Certification

Affiliations

  • Institute of Professional Managers & Administrators (IPMA), United Kingdom
  • Zambia Institute of Human Resource Management (ZIHRM)
  • Institute of Hospitality Zambia (IoHZ)
  • Canadian Institute of Management (CIM) and Chartered Managers Canada
  • Hotel and Catering Association of Zambia (HCAZ)
  • Insurance Institute of Zambia (IIZA)

<Enter your own>

  • Passport Number: ZN 850902
  • ID Type: NRC
  • ID Number: 456791/52/1
  • Gender: Male
  • Nationality: Zambian
  • Driving License: SADC Driver’s License #: 50193622

Nrc

456791/52/1

Sadc Driver License

50193622

References

  • Mr. Solistor Cheelo, Ex Director – Licensing and Standards, Zambia Tourism Agency (ZTA), P.O. Box 30017, Abacus House, Kabelenga Road, Lusaka, Zambia, +260973050370, +260955810557, scheelo@mail.com, solistor.cheelo@gmail.com, https://www.instagram.com/kafue_national_park/, http://africanparks.org/
  • Mr. Rodgers Nsama Kazembe, Lecturer & Independent Tourism Consultant, Chalimbana University Faculty of Vocational and Practical Studies, Department of Hospitality and Tourism, Chongwe, Zambia, +260955966432548, kazembern@hotmail.com, https://chau.ac.zm/
  • Mr. Victor Inambwae, Chief Executive Officer, Tourism Council of Zambia (TCZ), Protea Hotel by Marriott, 8th Floor, Office No. 1. P.O Box 36561, Lusaka, Zambia, +260977704059, +260211290436, +260211290436, inambwaev@gmail.com, vinambwae@yahoo.co.uk, http://TourismCouncilofZambia
  • Mr. Mwenda Mupashi, Director – Business Strategy and Development, University of Zambia, Great East Road Main Campus, P.O. Box 32379, Lusaka, Zambia, +260979824202, mwenda.mupashi@unza.zm, http://www.unza.zm
  • Pr. Dr. Silas Chabala, Ministerial Secretary, Chainama Seventh Day Adventist (SDA) Church, Presidential Housing Initiative (PHI) Plot 22917, P.O. Box 38982, Lusaka, Zambia, +260977755801, silaschabala@gmail.com

Timeline

Lodge Manager

University of Zambia Graduate School of Business Lodge (UNZA-GSB Lodge)
05.2024 - Current

General Manager (GM)

Golden Sonnets Hotel and Melodious Sonnets Hypermarket
03.2024 - 05.2024

Independent Tourism and Hotel Star Grading Assessor/Consultant/Advisor/Business Developer

Zambia Tourism Agency (ZTA)
09.2018 - Current

Project Administrative Officer

World Bank’s Southern Africa Tuberculosis Health Systems Strengthening (SATBHSS) Project P155658
11.2017 - 12.2023

e-NAPSA Project Clerk

National Pensions Scheme Authority (NAPSA)
12.2016 - 11.2017

Customer & Passenger Services Assistant

Zambia Airports Corporation Limited (ZACL)
04.2013 - 11.2015

Lodge Manager

Tauya Lodge
03.2011 - 04.2013

Lodge Manager

Skyview Lodges
02.2010 - 03.2011

Pupil Teacher

01.1998 - 12.1998

Master of Arts (MA-PCM) - Peace and Conflict Management, Environment & Sustainable Development

Copperbelt University

Master of Philosophy (MPhil-THM) - Tourism and Hospitality Management

Africa Research University

Bachelor of Business Administration - Global Management

Monarch University

Post-Graduate Diploma (PGDip) - International Relations and Politics

Cambridge International College

Diploma - Human Resource & Personnel Management

Cambridge International College

Master of Science (MSc-PM) - Project Management

Greenlight University

Bachelor of Commerce (BCom) - Tourism & Hospitality Management

University of Africa

Associate Degree (AD) - Religious Studies (Theological Studies)

Nations University

Diploma - Tourism & Travel Agency Management

Cambridge International College

Diploma - Business Management & Administration

Cambridge International College

Diploma -

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