Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

WILLIAM PATSON MHANGO

LUSAKA,ZAMBIA

Summary

Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization.

Overview

3
3
years of professional experience

Work History

TRAFFIC LIASON OFFICER

AIRTANZANIA/ROCK-VIEW TRAVEL
LUSAKA, ZAMBIA
01.2024 - Current
  • Provided guidance to team members on how to effectively complete tasks within established timelines.
  • Monitored and reported on operational performance metrics.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Coordinated communication between stakeholders and travel partners for seamless service delivery.
  • Facilitated resolutions to customer inquiries, enhancing client satisfaction and loyalty.
  • Organized travel itineraries and logistics for clients, ensuring efficient trip planning.

TRAFFIC LIASON OFFICER

AIR MOZAMBIQUE/ROCK-VIEW TRAVEL
LUSAKA, ZAMBIA
01.2024 - Current
  • Assessed company operations for compliance with safety standards.
  • Responded promptly to customer inquiries or complaints in a polite manner.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.

Quality Control Officer

ROCKVIEW TRAVEL TOURS AND CAR HIRE
LUSAKA, ZAMBIA
01.2023 - Current
  • Conducted regular inspections of products for quality assurance compliance.
  • Collaborated with production teams to address quality issues promptly.
  • Maintained accurate records of inspection results and non-conformities.
  • Ensured quality standards were met for all products produced by the company.
  • Participated in internal audits conducted by third party auditors or customers' representatives.

Education

Certificate - DIPLOMATIC PRACTICE,PROTOCAL AND PUBLIC RELATIONS

ZAMBIA INSTITUTE OF DIPLOMACY & INTERNATION STUDY
LUSAKA,ZAMBIA
06-2025

Diploma - AVIONICS

ZAMBIA AIR SERVICE TRAINING INSTITUTE
LUSAKA,ZAMBIA
11-2023

High School Diploma -

RHODES PARK SCHOOL
LUSAKA,ZAMBIA
11-2018

Skills

  • Operational performance
  • Document management
  • Safety compliance
  • Customer service
  • Team collaboration
  • Regulatory compliance

Accomplishments

  • WORLD SCHOLAR'S CUP
  • DUKE OF EDINBURGHS AWARD BRONZE LEVEL

Affiliations

  • Interagency communication
  • Public engagement
  • Policy and strategy development
  • Traffic flow management

References

References available upon request.

Timeline

TRAFFIC LIASON OFFICER

AIRTANZANIA/ROCK-VIEW TRAVEL
01.2024 - Current

TRAFFIC LIASON OFFICER

AIR MOZAMBIQUE/ROCK-VIEW TRAVEL
01.2024 - Current

Quality Control Officer

ROCKVIEW TRAVEL TOURS AND CAR HIRE
01.2023 - Current

Certificate - DIPLOMATIC PRACTICE,PROTOCAL AND PUBLIC RELATIONS

ZAMBIA INSTITUTE OF DIPLOMACY & INTERNATION STUDY

Diploma - AVIONICS

ZAMBIA AIR SERVICE TRAINING INSTITUTE

High School Diploma -

RHODES PARK SCHOOL
WILLIAM PATSON MHANGO