Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization.
Overview
3
3
years of professional experience
Work History
TRAFFIC LIASON OFFICER
AIRTANZANIA/ROCK-VIEW TRAVEL
LUSAKA, ZAMBIA
01.2024 - Current
Provided guidance to team members on how to effectively complete tasks within established timelines.
Monitored and reported on operational performance metrics.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Coordinated communication between stakeholders and travel partners for seamless service delivery.
Facilitated resolutions to customer inquiries, enhancing client satisfaction and loyalty.
Organized travel itineraries and logistics for clients, ensuring efficient trip planning.
TRAFFIC LIASON OFFICER
AIR MOZAMBIQUE/ROCK-VIEW TRAVEL
LUSAKA, ZAMBIA
01.2024 - Current
Assessed company operations for compliance with safety standards.
Responded promptly to customer inquiries or complaints in a polite manner.
Worked effectively in team environments to make the workplace more productive.
Maintained updated knowledge through continuing education and advanced training.
Quality Control Officer
ROCKVIEW TRAVEL TOURS AND CAR HIRE
LUSAKA, ZAMBIA
01.2023 - Current
Conducted regular inspections of products for quality assurance compliance.
Collaborated with production teams to address quality issues promptly.
Maintained accurate records of inspection results and non-conformities.
Ensured quality standards were met for all products produced by the company.
Participated in internal audits conducted by third party auditors or customers' representatives.
Education
Certificate - DIPLOMATIC PRACTICE,PROTOCAL AND PUBLIC RELATIONS
ZAMBIA INSTITUTE OF DIPLOMACY & INTERNATION STUDY
LUSAKA,ZAMBIA
06-2025
Diploma - AVIONICS
ZAMBIA AIR SERVICE TRAINING INSTITUTE
LUSAKA,ZAMBIA
11-2023
High School Diploma -
RHODES PARK SCHOOL
LUSAKA,ZAMBIA
11-2018
Skills
Operational performance
Document management
Safety compliance
Customer service
Team collaboration
Regulatory compliance
Accomplishments
WORLD SCHOLAR'S CUP
DUKE OF EDINBURGHS AWARD BRONZE LEVEL
Affiliations
Interagency communication
Public engagement
Policy and strategy development
Traffic flow management
References
References available upon request.
Timeline
TRAFFIC LIASON OFFICER
AIRTANZANIA/ROCK-VIEW TRAVEL
01.2024 - Current
TRAFFIC LIASON OFFICER
AIR MOZAMBIQUE/ROCK-VIEW TRAVEL
01.2024 - Current
Quality Control Officer
ROCKVIEW TRAVEL TOURS AND CAR HIRE
01.2023 - Current
Certificate - DIPLOMATIC PRACTICE,PROTOCAL AND PUBLIC RELATIONS