Wilona Nyirongo
Work Preference
Job Search Status:
Desired start date:
Desired Job Title
Work Type
Location Preference
Important To Me
To contribute to the fulfillment of organizational objectives by applying my experience and develop skills in organizational development hence, make sufficient contribution to the attainment of the organizational goals and objectives.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Work History
CUSTOMER CARE REPRESENTATIVE
5 Years 2 Months- As a customer care representative, the duties I carry out include attending to customer and potential customers through day to day interactions which also include data entry, solving queries and handling money transactions.
CALL CENTRE AGENT (SOCIAL MEDIA)
2 Years 4 Months- As a call center agent in the social media team, the duties I carry out include attending to customer and potential customers through the social media pages.
SALES EXECUTIVE
3 Months- My duties as a sales executive were to identify potential clients and properly explain the insurance products provided by innovate.
CALL CENTER AGENT
3 Months- As a call center is use my duty to attend to customer queries and also do data entry.
TELLER
2 MonthsEducation
Advanced Certificate - Computer Studies
Certificate - Computer Studies
Skills
Timeline
CUSTOMER CARE REPRESENTATIVE
CALL CENTRE AGENT (SOCIAL MEDIA)
SALES EXECUTIVE
CALL CENTER AGENT
TELLER
Evelyn Hone College
Evelyn Hone College
References
- Brian, Mutale, Head of Section Computer Studies Department, 0965317436, 0977317436, Evelyn Hone College
- Agatha Kunda, Kampamba, Managing Director, 0973438477, Innovate General Insurance
- Victor, Sichone, Call Center Operations Manager, 0978383317, 0762031692, Topstar Communication Zambia
- Astridah, Chongwe, Operations Manager, 0964275947, Topstar Communications Zambia
Baking
I speak 3 languages, English, Bemba and Nyanja. I am able to adapt in any environment