Wisdom Banda
Lusaka
Summary
Friendly Waiter with knack for creating welcoming dining experiences. Skilled in managing busy sections, ensuring timely service, and fostering positive guest interactions. Known for enhancing customer satisfaction through attentive service and problem-solving.
Overview
10
10
years of professional experience
Work History
Waiter
Neelkanth sarovar premiere
Lusaka, Zambia
06.2023 - Current
- Explained dish components clearly to inform customers' decisions.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Delivered excellent customer service through friendly and polite interaction.
- Liaised with kitchen staff for prompt order delivery to customers.
- Maintained knowledge of menu items, leading to accurate order taking.
Buffet Steward
Holiday Inn
Lusaka, Zambia
08.2015 - 05.2023
- Greet all restaurant guests
- Coordinated with kitchen staff to ensure steady supply of dishes on buffet.
- Provided excellent service for positive guest feedback.
- Cleanliness, maintenance of chairs, tables and order of menus and wine lists
- Provided prompt, friendly service
- Updating menus with daily specials advised by kitchen staff on special dietary requests
- Provided guests with information about the hotel
- Check if all guests are satisfied
Education
Diploma - Hospitality Management
Zambia Insistute For Tourism And Hospitality
Lusaka ,zambia 06/2020 - 10/2023
Skills
- Customer Service
- Product knowledge
- Food and beverage pairing
- Menu knowledge
- Table preparation
Languages
English
Fluent
Refrences
- Katambi chiyelula ,+26091662737,Hotel manager Neelkanth Sarovar Premiere
- Wezi Kaonga +260974538948, Restaurant floor manager Holiday Inn
Personal Information
- ID Number: 325623/10/1
- Passport Number: ZN918606
- Gender:Male
- Nationality: Zambian
- Marital status: Single
- Religion: Christian
Timeline
Waiter
Neelkanth sarovar premiere
06.2023 - Current
Buffet Steward
Holiday Inn
08.2015 - 05.2023
Diploma - Hospitality Management
Zambia Insistute For Tourism And Hospitality
06/2020 - 10/2023
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