Wizasono Ng'uni
Lusaka,Zambia
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Bancassurance Operations Officer
Prudential life assurance Zambia
Lusaka , Zambia
12.2025 - Current
- Daily operations to ensure efficient service delivery for clients.
- Assists in managing customer inquiries and resolving issues promptly.
- Facilitates communication between departments to ensure seamless operations.
- Maintains relationships with key stakeholders
- Relays claims to the necessary claim processing unit.
Claims Officer
Prudential Life Assurance Zambia
, Zambia
07.2025 - 12.2025
- Evaluated insurance claims for validity and compliance with policy guidelines.
- Processed claims efficiently to ensure timely resolution for clients.
- Assisted clients in understanding their coverage and claim procedures.
- Addressed customer inquiries regarding claim status and procedures promptly.
- Maintained accurate records of all claims and customer interactions.
- Communicated effectively with stakeholders to resolve complex claim issues.
- Communicated regularly with customers throughout the claims process via email, telephone, or other methods of communication.
- Worked closely with other departments within the organization to ensure that all necessary information is gathered for each claim.
Administration and Finance
Liwant Investments Limited
02.2024 - 12.2024
- Accurately recorded financial transactions and maintained organized records for compliance and reporting.
- Managed payments to suppliers, vendors, and employees, and administered payroll.
- Monitored expenses and supported financial decision-making.
- Prepared invoices and provided cost estimates to clients.
- Handled client and supplier correspondence, resolving inquiries and issues.
- Oversaw daily administrative tasks and ensured adherence to company policies.
Corporate Planning Intern
Lusaka Water and Sanitation Company
Lusaka, Zambia
06.2023 - 09.2023
- Reviewed reports, analyzing and assessing them for accuracy and relevance.
- Edited meeting minutes to capture key discussions and action items, ensuring clarity and completeness.
- Conducted research by gathering and synthesizing data relevant to corporate planning objectives.
- Prepared presentations to support management and stakeholder meetings.
Data Entry Clerk
Stewart and Paisley
04.2023 - 05.2023
Education
Bachelor Of Economics and Finance - Microeconomics, Macroeconomics, Financial Management, Corporate Finance
University of Zambia (in Association with Zcas University)
Skills
- Excel
- Word
- Bookkeeping
- Written and Verbal Communication
- Public speaking
- Claims processing
- Stakeholder communication
- Customer relationship management
- Issue resolution
- Effective communication
- Attention to detail
- Time management
- Continuous improvement
- Employee performance
- Teamwork and collaboration
Languages
English
First Language
Nyanja
Proficient
C2
Bemba
Elementary
A2
Timeline
Bancassurance Operations Officer
Prudential life assurance Zambia
12.2025 - Current
Claims Officer
Prudential Life Assurance Zambia
07.2025 - 12.2025
Administration and Finance
Liwant Investments Limited
02.2024 - 12.2024
Corporate Planning Intern
Lusaka Water and Sanitation Company
06.2023 - 09.2023
Data Entry Clerk
Stewart and Paisley
04.2023 - 05.2023
Bachelor Of Economics and Finance - Microeconomics, Macroeconomics, Financial Management, Corporate Finance
University of Zambia (in Association with Zcas University)