Wonani Mpande
Lusaka
Summary
Dynamic professional with a proven track record in customer relationship building and sales expertise, demonstrated at EXP Zambia. Excelled in creating engaging customer experiences and exceeding sales targets through effective negotiation tactics and interpersonal communication. Skilled in team collaboration and fostering positive learning environments, contributing to significant achievements in both sales and education sectors.
Overview
6
6
years of professional experience
Work History
Sales Representative
EXP Zambia
Lusaka Zambia
02.2023 - 04.2023
- Increased customer engagement by implementing personalized follow-up strategies.
- Kept up-to-date records of daily sales activities, monitoring progress toward individual goals.
- Maintained clean and organized store displays to enhance the shopping experience.
- Participated in product promotions and special events to attract customers.
- Helped restock shelves and ensured products were readily available.
- Increased sales by building strong customer relationships, and providing excellent service.
- Assisted customers with prompt and polite support in person.
- Remained calm and poised in a high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Trained new hires on company policies, procedures, and sales tactics, helping them integrate seamlessly into the team.
Teaching Assistant
British International Primary School
Lusaka Zambia
03.2017 - 06.2017
- Assisted teachers in delivering engaging lessons for improved student participation.
- Enhanced student understanding with personalized support during one-on-one tutoring sessions.
- Prepared instructional materials for supporting lesson delivery and student engagement.
- Contributed to classroom activities that encouraged creativity and critical thinking among students.
- Assisted in maintaining classroom organization to ensure a conducive learning environment.
- Implemented classroom management techniques for fostering a positive learning environment.
Education
Bachelor Of Arts - Development Studies
Cavendish University
Lusaka Zambia Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Product and service knowledge
- Sales expertise
- Client service
- Negotiation tactics
- Team collaboration
- Hospitality and accommodation
- Goal oriented
Timeline
Sales Representative
EXP Zambia
02.2023 - 04.2023
Teaching Assistant
British International Primary School
03.2017 - 06.2017
Bachelor Of Arts - Development Studies
Cavendish University