Wrestle Sidembo

Sales Agent Representative

Fenix Intonation Zambian

02.2019 - 02.2023

Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
Improved overall team performance by providing mentorship and guidance to junior sales representatives.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Recommended complementary purchases to customers, increasing revenue.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Created inviting environment for customers by maintaining store organization and cleanliness.
Built customer loyalty and retention by delivering excellent shopping experiences.
Managed efficient cash register operations.
Listened to customer needs and desires to identify and recommend optimal products.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Monitored customers for signs of security concerns and escalated issues to management.
Wrapped, boxed and weighed bakery department products.
Developed strong rapport with customers and created positive impression of business.
Prioritized helping customers over completing other routine tasks in store.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Increased sales revenue by developing and maintaining strong client relationships.
Streamlined internal processes by working closely with other departments such as marketing, operations, and finance to ensure seamless transactions for customers.
Developed and implemented marketing plans to increase brand awareness and drive sales.
Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Engaged in friendly conversation with customer to better uncover individual needs.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Provided exceptional services and pleasant shopping experiences to retail customers.
Used in-store system to locate inventory and place special orders for customers.
Exceeded monthly sales targets through proactive prospecting and lead generation.
Evaluated customer feedback regularly to identify areas for improvement in both product offerings and service delivery.