Yamikani Mwanza
Kabwe
Summary
Motivated Business Development Officer with experience identifying, initiating and growing new customer relationships. Seasoned ace at leading prospecting activities, developing proposals and managing customer acquisition processes. Additional expertise working hand-in-hand with sales and marketing teams for seamless customer experiences.
Overview
9
9
years of professional experience
Work History
Business Development Officer
Madison Finance
03.2023 - Current
- Sales generation
- Expand loan portfolio.
- Customer retention
- Conduct commercial customer financial appraisal.
- Arrears collection
- Customer Account reconciliation
- Developed new business strategies to expand client base and market reach.
- Conducted market research to identify trends and opportunities for growth initiatives.
- Managed client relationships, ensuring effective communication and ongoing support.
- Traveled throughout assigned territory to call on regular and prospective clients to grow and maintain relationships.
- Conducted market research to identify potential clients and industry trends.
- Assisted in the preparation of reports outlining business development activities and results achieved.
- Compiled and submitted monthly and yearly reports.
- Created presentations to communicate product features, benefits, and pricing models to prospective customers.
- Communicated with other corporate departments to develop effective business strategies.
- Analyzed customer feedback data to determine areas of improvement within the organization.
- Developed customer outreach programs to maintain existing accounts.
- Ensured compliance with all relevant regulations when entering into agreements with vendors or partners.
- Implemented customer relationship management (CRM) strategies to enhance client satisfaction and retention.
- Analyzed sales and marketing data to inform business strategies and improve performance.
- Monitored competitor activity and market trends to maintain a competitive edge.
- Coordinated with the finance department to assess the financial viability of new business opportunities.
- Developed growth plans by identifying key clients, key targets, and priority service lines.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
B2B Field Based Sales Account Manager (intern)
Vivo Energy Zambia
11.2021 - 03.2022
- Recruiting and retaining commercial clients to company B2B portfolio.
- Selling/Marketing Fuels and Lubricant products to commercial clients.
- B2B relationship management.
- Taking part in Fuel and Lubricant tender processes.
- Capex formulation and computation.
- Commercial price build formulation.
- Commercial account reconciliation.
- Conducted regular reviews of account performance and trends.
- Resolved client issues promptly to maintain strong relationships.
- Analyzed market data to identify new business opportunities.
- Presented product offerings to clients, highlighting key benefits and features.
- Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
- Answered customers' questions about product prices, availability, uses and credit terms.
- Coordinated with other departments regarding order status updates and delivery schedules.
- Formulated trusted relationships with key accounts.
- Delivered exceptional account service to strengthen customer loyalty.
- Ensured compliance with company policies, procedures, and industry regulations related to sales operations.
- Liaised between customers and sales teams to deliver successful solutions according to customer needs.
Entertainment Coordinator
Sanga Foundation
02.2017 - 05.2021
- Coordinating orphanage visits.
- Ensuring PA and other equipment is secured for Foundation events.
Commercial Product and Service Reseller Trainee
MTN Zambia
12.2020 - 03.2021
- Recruiting commercial clients onto commercial voice, SMS & Data offerings.
- Social media marketing of commercial products.
- In-person selling and marketing of products.
Education
Bachelor's Degree - Business Administration, Banking & Finance
University of Namibia
References
- Brian Kampamba, Vivo Energy, Commercial Manager, Brian.Kampamba@oryxenergies.com, 0969188996
- Felistus Tembo, Vivo Energy, Human Resource Manager, Felistus.Tembo@vivoenergy.com, 0764861000
- Kasuba Kapambwe, Vivo Energy, HSSEQ implementor, Kasuba.Kapambwe@oryxenergies.com, 0973448275
- Evans Mweshi, Madison Finance Company (Ltd), Senior Business Development Officer, Evans@mfinance.co.zm, +260979609651
- Chawe M. Yebo, Madison Finance Company (Ltd), Branch Manager, Chawe@mfinance.co.zm, +260977494289
- Bondo Chisanga, Sanga Foundation, Founder, 0979028378
Activities
- I am a holder of a John Maxwell Leadership Certificate
- Coding enthusiast
- Squad member of the Kabwe Warriors Amateur Football Club
- Online sports pundit
- Bass guitarist for Heavenly Sound Musical Band
Languages
English
Advanced
C1
Timeline
Business Development Officer
Madison Finance
03.2023 - Current
B2B Field Based Sales Account Manager (intern)
Vivo Energy Zambia
11.2021 - 03.2022
Commercial Product and Service Reseller Trainee
MTN Zambia
12.2020 - 03.2021
Entertainment Coordinator
Sanga Foundation
02.2017 - 05.2021
Bachelor's Degree - Business Administration, Banking & Finance
University of Namibia