Summary
Overview
Work history
Education
Skills
Affiliations
REFERENCES
Timeline
Generic

YONGO NAMBEYA

Chingola,Zambia

Summary

I have a solid background in accounts and administrative roles, where I have developed a strong understanding of financial management, budgeting, and reporting. My experience in the hospitality industry involved managing financial transactions and preparing detailed reports, while my role as a toll collector allowed me to hone my customer service skills and manage cash transactions efficiently. Throughout these roles, I have consistently demonstrated my ability to quickly adapt and learn new processes, thriving in challenging environments with minimal supervision. My attention to detail, strong organizational skills, and ability to handle sensitive information have enabled me to maintain operational efficiency while delivering results. I am adept at working independently and collaboratively, always rising to meet the demands of a dynamic work environment.

Overview

16
16
years of professional experience
2023
2023
years of post-secondary education

Work history

Toll Collector

National Road Fund Agency
Ndola
10.2018 - 01.2025
  • Monitored toll lane activity and generated operational reports
  • Collected tolls, provided change, and issued receipts to motorists quickly to maintain traffic flow
  • Classified all vehicles passing through toll lanes in accordance with procedural requirements
  • Communicated in English and other local languages to assist motorists and respond to inquiries concerning tolls, directions, and routes
  • Performed cash, card and check transactions to complete customer purchases
  • Operated cash register to record transactions accurately and efficiently
  • Learned duties for various positions and provided backup at key times
  • Used POS system to enter orders, process payments and issue receipts
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies

Finance and Administration Assistant

Kasumbalesa Lodage
Kasumbalesa Boarder
01.2009 - 12.2014
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
  • Executed record filing system to improve document organization and management
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Recorded expenses and maintained accounting records
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Prepared weekly employee work schedules to meet operational needs
  • Assisted development and implementation of new administrative procedures
  • Managed department budgets and generated financial reports for management review
  • Negotiated contracts with vendors and suppliers for office supplies, equipment, and services

Education

Bachelor of Arts - Finance and Accounting

Mulungushi University

Postgraduate - Teaching Methodology

Technical And Vocational Teacher's College (TVTC)
Luanshya, Zambia

Professional - Level 2 - Finance and Accounting

Association of Chartered Certified Accountants

Professional - Level 2 - Finance and Accounting

Zambia Institute of Chartered Accountants (ZICA)
Lusaka, Zambia

Certificate of Higher Education - Monitoring and Evaluation

University of Lusaka
Zambia
10.2023 - 11.2023

High School Diploma - undefined

Chengelo Secondary School
Mkushi, Zambia

Skills

  • Accounting Software – Proficiency in using financial and accounting software for accurate reporting
  • Office Operations – Knowledge of managing office workflows and administrative tasks
  • Records Management – Efficient handling and organization of files, documents, and case records
  • Toll Collection Operator – Experience in managing toll systems and processing payments
  • Excellent Communication Skills – Strong verbal and written communication for effective collaboration and reporting
  • Administrative Duties – Ability to handle administrative tasks such as scheduling, reporting, and office management
  • Analytical Skills – Ability to analyze data and identify patterns
  • Professional Development – Commitment to continuous learning and skill enhancement through training and certifications
  • Communication Skills – Strong verbal and written communication for reporting and collaboration
  • Critical Thinking – Ability to make decisions and solve problems under pressure
  • Emotional Intelligence – Ability to recognize, understand, and manage emotions in oneself and others to build positive relationships and handle challenging situations

Affiliations

  • I love reading a wide range of books, from fiction to non-fiction, to expand my knowledge, stimulate my imagination, and gain new insights.
  • I enjoy tackling puzzles like crosswords, Sudoku, and logic games, which sharpen my mind, enhance my problem-solving abilities, and offer a rewarding challenge.
  • I like experimenting with new recipes and honing my culinary skills, whether it's baking a cake or cooking a new dish for friends and family.
  • I enjoy capturing moments and creating art through the lens of a camera

REFERENCES

  • Mr. Inambwae Nasilele, Lecturer - Zambia Institute of Management, P.O Box 10963, Chingola, Zambia, +260 978 982 942, nasilelei2000@yahoo.co.uk
  • Mr. Chilayi Mayondi, Assistant Dean/Lecturer - Mulungushi University, P.O Box 80415, Kabwe, Zambia, +260 976 069 126, mayondic@gmail.com
  • Mr. Anthony Konsolo, Senior Toll Collector, Operations - NRFA, +260 760 738 900, abkonsolo@gmail.com

Timeline

Certificate of Higher Education - Monitoring and Evaluation

University of Lusaka
10.2023 - 11.2023

Toll Collector

National Road Fund Agency
10.2018 - 01.2025

Finance and Administration Assistant

Kasumbalesa Lodage
01.2009 - 12.2014

Postgraduate - Teaching Methodology

Technical And Vocational Teacher's College (TVTC)

Professional - Level 2 - Finance and Accounting

Association of Chartered Certified Accountants

Professional - Level 2 - Finance and Accounting

Zambia Institute of Chartered Accountants (ZICA)

High School Diploma - undefined

Chengelo Secondary School

Bachelor of Arts - Finance and Accounting

Mulungushi University
YONGO NAMBEYA