Yvonne Banda
lusaka,Zambia
Summary
Dynamic and results-driven professional with a robust skill set in performance reports, planning, and mobilization. Demonstrates exceptional analytical skills and strategic thinking, complemented by outstanding organisational abilities and leadership. Proven track record in driving sales, customer service excellence, and impeccable hospitality. Adept at social and relationship management, with a commitment to team success through flexibility and teamwork. Proficient in Microsoft Office Suite, with a focus on capacity building and management skills. Aspires to leverage expertise in marketing and administration to contribute to organisational growth.
Overview
15
15
years of professional experience
14
14
years of post-secondary education
Work history
Internal Sales Assistant/Administrative Officer
MM African Technology
lusaka, Zambia
01.2014 - Current
- Built strong relationships with regular customers for repeat business.
- Delivered exceptional after-sales service, encouraging repeat business.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Utilised excellent communication skills to provide detailed product information.
Receptionist and Accounts Assistant
Med cross hospital
04.2012 - 04.2014
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Upheld confidentiality with sensitive information handling procedures.
Sales Executive
Professional Life Assurance
05.2010 - 06.2012
- Debt collecting
- Preparing customer statement
- Produce feedback to customers/clients
- Update database of clients/customers
- Assist the Accountant and relevant staff on records /stock
- Responsible for petty cash
- Making appointments for doctors
- Perform other duties as assigned
- Preparing statements/ medical bills
- Giving financial advice.
- Selling life assurance polices
- Conduct market research to find answers about consumer requirements, habits and trends
- Brainstorm and develop ideas for creative marketing campaigns
- Collaborate with marketing and other professionals to coordinate brand awareness and marketing efforts
- Conduct market research to identify selling possibilities and evaluate customer needs
- Set up meetings with potential clients and listen to their wishes and concerns
- Prepare and deliver appropriate presentations on products and services
- Gather feedback from customers or prospects and share with internal teams
Education
Diploma - Business Administration
Evelyn Hone College
01.2008 - 01.2012
Grade Twelve Certificate - undefined
Lusaka High School
01.1991 - 01.2001
Skills
- Performance Reports
- Planning
- Mobilization
- Marketing
- Analytical skills
- Social and relationship management
- Research
- Administration
- Leadership
- Customer Service
- Problem Solving
- Driving sales
- Data Recording
- Impeccable Hospitality
- Capacity Building
- Management Skills
- Inventory management
- Documentation
- Report writing
- Good people skills
- Reliable
- Trustworthy
- Committed to team success
- Excellent interpersonal skills
- Drive and determination
- Willingness to learn
- Teamwork
- Flexibility
- Strategic thinking
- Outstanding organizational abilities
- Proficiency in Microsoft Office Suite
Accomplishments
- MM African Technology, Internal Sales Assistant/Administrative Officer, 2014-Current
- Med cross hospital, Receptionist and Accounts Assistant, 04/2012-04/2014
- Professional Life Assurance, Sales Executive, 05/2010-06/2012
- Debt collecting
- Preparing customer statement
- Produce feedback to customers/clients
- Update database of clients/customers
- Assist the Accountant and relevant staff on records /stock
- Responsible for petty cash
- Making appointments for doctors
- Perform other duties as assigned
- Preparing statements/ medical bills
- Giving financial advice.
- Selling life assurance policies
- Conduct market research to find answers about consumer requirements, habits and trends
- Brainstorm and develop ideas for creative marketing campaigns
- Collaborate with marketing and other professionals to coordinate brand awareness and marketing efforts
- Conduct market research to identify selling possibilities and evaluate customer needs
- Set up meetings with potential clients and listen to their wishes and concerns
- Prepare and deliver appropriate presentations on products and services
- Gather feedback from customers or prospects and share with internal teams
Custom
- Mrs Charity Chimanyika, Director, D and C enterprises, +260 977 400110
- Mrs Emelda k Tembo, Bayport financial services, +260 977 310032
- Mr Mbevya Chateba, Sales/marketing Manager, Virage medicals, +260 977 874894, +260 955 874894
Languages
English
Advanced
Affiliations
- baking
- reading educational books
Timeline
Internal Sales Assistant/Administrative Officer
MM African Technology
01.2014 - Current
Receptionist and Accounts Assistant
Med cross hospital
04.2012 - 04.2014
Sales Executive
Professional Life Assurance
05.2010 - 06.2012
Diploma - Business Administration
Evelyn Hone College
01.2008 - 01.2012
Grade Twelve Certificate - undefined
Lusaka High School
01.1991 - 01.2001
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