YVONNE BATUKE NAMUYAMBA

• Task Prioritization , sees need to evaluate the value and impact of each task in relation to overarching goals, deadlines, and available resources one needs to identify my goals, Use a system meaning being the first to add my personal experience, be flexible, manage your time, review and reflect, enjoy your work meaning be the first person to add your personal experience
• Food and Beverage Management, Looks at Product knowledge, Wines and service, Cocktails and mixed drinks, Backstock taking procedures, Restaurant skills
• Guest Relations Management, Looks at all areas/ departments of the Hotel, making sure guests needs are taken care of - VIPs (Birthdays, Honeymooners, Anniversary, Government Officials Rich and famous or celebrities Reconfirming flight details, Booking of wake up calls, booking excursions for hotel guests, taking care of guests that are not feeling wellin the course of their stay, Taking care of all guests from check-in throughout out their stay to check-out day Make courtesy calls to those who departed and those still staying in the hotel
• Complaint Handling

Listen to the complaint and clearly communicate , thank the guest

from bringing the complaint to your attention

Patience in the field of Customer service is very vital, it is highly likely to be yelled at,

insulted and charged with faults that one never committed,

this should not be taken at heart

Record details of the complaint,get all the facts,act quickly,Keep your promises, Make follow ups

• Facility Maintenance, mainlining customer satisfaction is key to succeeding as a hotel business, hotel maintenance team should be proactive in conducting inspections to ensure facility equipment is safe and always operating in top shape
• Sales and Marketing - in today’s digital age

Having a strong online presence is essential for any business, including

hotels

The first step to enhancing your online presence is by having a visually

appealing and user-friendly website

Ensure that your website showcases high-quality images of your

property, provides detailed information about amenities and

services offered, and includes an easy-to-use booking system

Additionally, make use of social media platforms such as Facebook,

Instagram, and Twitter to engage with potential guests

Regularly post captivating content related to your hotel’s offerings, local

attractions, and special promotions

Encourage previous guests to leave positive reviews on popular review

websites like TripAdvisor or Yelp

• Public Speaking, one needs to know their audience because my speech is about them not me Nervousness is norma but practicing and adequate preparation is very important High need to organize my materials in the most effective manner to attain my purpose Need to let my personality come through I should watch for feed back and adopt it as it comes

Positive reviews act as powerful social proof and can significantly

influence potential guests’ decisions

• Teamwork and Collaboration, both of these involve a group of people working together complete a shared goal Teamwork combines the individual efforts al all team members to achieve a goal, people working collaboratively complete a project /task collectively
• Time Management, stay away from time wasting activities,eg some types of multitasking decrease productivity Maintaining a do-do-list to be a successful leader, understand the reason why people wast time , prioritize important tasks and time box them
• MS Office, word processor (word), the spreadsheet (excel) and the visual presentation tool (powerpoint)
• Problem Resolution, this calls for a good approach, firstly recognize symptoms and define the problem, there is need to isolate and understand the problem the test the cause of the problem Clarifying the goals of the problem is vital, am action plan wold need to be developed followed by executing the plan not forgetting evaluating the results the continuously improve
• Basic Math, knowledge of basic math can help in accounts, there is need to learnt about percentages, menu pricing, yield and price factors, algebra, simple and compound interest, hospitality and tourism statistics and weight/volume conversations between imperial and metric systems
• Research, providing administrative and operational support ot other managers, assisting guests,finding solutions for administration and guests problems, supervising staff is one of the areas needed
• Supervision and Leadership, this is motivating and inspiring others to act in a way that benefits you, them or the organization supervising usually has a coaching element where the supervisor and employee interact Leaders do not always have oversight responsibilities fr the performance of others