Summary
Overview
Work History
Education
Skills
Software
Interests
References
Timeline
Generic
Yvonnette Munsongo

Yvonnette Munsongo

IT Specialist
Lusaka,Lusaka

Summary

Dynamic Personal Assistant and Customer Care Agent with a proven track record at Rent & Ride. Excelled in enhancing decision-making and customer satisfaction, demonstrating superior communication and problem-solving skills. Known for maintaining confidentiality and building client loyalty, I bring a blend of analytical prowess and interpersonal finesse to every role.

Overview

1
1
year of professional experience

Work History

Personal Assistant

Rent and Ride
07.2024 - Current
  • Assists in the preparation of presentations and reports, contributing to well-informed decision making.
  • Acts as a point of contact between the manager and Internal/external clients.
  • Runs errands as requested and additional services.
  • Maintains confidentiality and discretion while handling sensitive information relevant to company operations.

Customer Care Agent

Rent & Ride
01.2024 - 06.2024
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
  • Built rapport with clients, resulting in increased customer loyalty and positive feedback.

Education

Bachelor Of Information Technology - Information Technology

Kopaline University
Roma Kasangula Road

Certificate In ICT - ICT

I Am Zambia
Olympia Kabile Road
11.2024

Skills

Supervisory skill

Software

Microsoft Office

Graphic design

Web development

Interests

Artificial intelligence

IT project management

Emerging technologies

References

  • Available upon request

Timeline

Personal Assistant

Rent and Ride
07.2024 - Current

Customer Care Agent

Rent & Ride
01.2024 - 06.2024

Bachelor Of Information Technology - Information Technology

Kopaline University

Certificate In ICT - ICT

I Am Zambia

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Yvonnette MunsongoIT Specialist