Microsoft Office
Yvonnette Munsongo
IT Specialist
Lusaka,Lusaka
Summary
Dynamic Personal Assistant and Customer Care Agent with a proven track record at Rent & Ride. Excelled in enhancing decision-making and customer satisfaction, demonstrating superior communication and problem-solving skills. Known for maintaining confidentiality and building client loyalty, I bring a blend of analytical prowess and interpersonal finesse to every role.
Overview
1
1
year of professional experience
Work History
Personal Assistant
Rent and Ride
07.2024 - Current
- Assists in the preparation of presentations and reports, contributing to well-informed decision making.
- Acts as a point of contact between the manager and Internal/external clients.
- Runs errands as requested and additional services.
- Maintains confidentiality and discretion while handling sensitive information relevant to company operations.
Customer Care Agent
Rent & Ride
01.2024 - 06.2024
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
Education
Bachelor Of Information Technology - Information Technology
Kopaline University
Roma Kasangula RoadCertificate In ICT - ICT
I Am Zambia
Olympia Kabile Road11.2024
Skills
Supervisory skill
Good team player
Decision making skills
Analytical and problem solving skills
Good communication and interpersonal skills
Software
Graphic design
Web development
Interests
Artificial intelligence
IT project management
Emerging technologies
References
- Available upon request
Timeline
Personal Assistant
Rent and Ride
07.2024 - Current
Customer Care Agent
Rent & Ride
01.2024 - 06.2024
Bachelor Of Information Technology - Information Technology
Kopaline University
Certificate In ICT - ICT
I Am Zambia