ZACHARIAH BWALYA
Kitwe
Summary
Experienced Shop Coordinator with a background in managing retail operations. Strong leadership skills, proven ability to coordinate shop floor activities and adept at ensuring high standards of customer service. Demonstrated impact on enhancing operational efficiency in previous roles. Possess strong organization skills and ability to multitask effectively.
Overview
2
2
years of professional experience
Work History
Shop Coordinator
BENGABET (WINSTA TECHNOLOGY)
KITWE
04.2024 - Current
- Mentored newly hired staff in upselling techniques to improve sales.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Resolved customer complaints in a timely fashion.
- Assisted in developing short-term and long-term goals for the shop team.
- Trained, managed and motivated employees to promote professional skill development.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Trained new employees in proper shop protocol and procedures.
- Directed and supervised staff performance.
- Organized weekly staff meetings to review operations.
- Counted and balanced registers.
Company Secretary
DAMIANO LOGISTICS AND ENGINEERING LIMITED
KITWE
07.2023 - 02.2024
- Assisted executives with producing annual reports, sending press releases and reviewing insurance policies.
- Facilitated mergers and acquisitions activities through effective coordination between departments.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled enquiries from shareholders regarding their rights under company law.
- Composed, edited and typed complex memos and reports with job-related software.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Education
Information Technology
COPPERBELT UNIVERSITY IN CONJUNCTION WITH ZIBSIP
KITWE 01-2023
GCE CERTIFICATE -
SHIFWANKULA SECONDARY SCHOOL
CHIBOMO01-2022
GRADE 12 CERTIFICATE -
SHIFWANKULA SECONDARY SCHOOL
CHIBOMBO01-2020
Skills
- Microsoft Excel
- Database management
- Technical support
- Customer relationship management
- Employee training
- Team building
- Problem solving
- Team leadership
- Training and mentoring
- Friendly and positive
REFERENCES
LUKE CHILAMBWE
SHARE HOLDER
DAMIANO LOGISTICS AND ENGINEERING LIMITED
CONTACT: +260968738193/+260977141156
EMAIL: KATONGOLUKE@GMAIL.COM
Timeline
Shop Coordinator
BENGABET (WINSTA TECHNOLOGY)
04.2024 - Current
Company Secretary
DAMIANO LOGISTICS AND ENGINEERING LIMITED
07.2023 - 02.2024
Information Technology
COPPERBELT UNIVERSITY IN CONJUNCTION WITH ZIBSIP
GCE CERTIFICATE -
SHIFWANKULA SECONDARY SCHOOL
GRADE 12 CERTIFICATE -
SHIFWANKULA SECONDARY SCHOOL
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