Zakeyo Zimba
Lusaka
Summary
Skilled Vendor Specialist with experience in maintaining vendor relationships, product management, and strategizing promotional activities. Possess strong negotiation skills for contract discussions and excels in fostering positive long-term vendor relationships. Familiar with supply chain procedures, inventory control, and cost reduction strategies. Made significant impact on previous roles by improving process efficiency and reducing operation costs.
I am also an emerging Tech-savvy Information Technology professional known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software deployment,and emerging technologies. Excel in problem-solving, teamwork, and communication, ensuring successful collaboration and project delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Vendor Specialist - Infrastructure Services
Dimension Data
Lusaka
02.2023 - Current
- Develop deep, strategic relationships with telco vendors Use of strategic relationships to drive delivery for the benefit of the company
- Implement the relevant supplier management processes and ensure compliance of relevant legal and regulatory policies
- Implement Supplier Management Framework to measure value of relationships with suppliers with the use of a balanced Scorecard
- Managing the on boarding of new Vendors. This includes, but is not limited to:
- Master Service Agreement negotiation
- On-boarding of vendors into the systems and processes
- Setting up NNI's that make strategic and technical sense.
- Integrating the vendor into all of the business's functional areas (Quoting, Ordering, Fulfillment, Assurance, and Finance)
- Attend to Zambia Information Communication Technology’s adhoc regulatory meetings
- To ensure compliance of the business, with assistance from the regulatory team.
- Conducted regular performance reviews of vendors to ensure compliance with contractual agreements.
Vendor Manager - Carrier Management Services
Dimension Data
Lusaka
07.2018 - 02.2023
- Negotiated contracts, terms and conditions with vendors to ensure optimal pricing and quality of services.
- Developed and implemented vendor selection criteria to ensure compliance with company policies.
- Managed relationships with key suppliers by providing feedback on performance issues, developing strategies for improvement, and resolving conflicts when necessary.
- Created reports detailing all vendor-related activities, such as order status updates or cost savings initiatives.
- Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Team Leader (Airtel Data Help Desk)
Tech-Mahindra- Business Services Group
Lusaka
01.2011 - 10.2013
- Created a conducive and stimulating environment for the teams to accomplish their goals.
- Managed expectations of the team members and proactively was able to address their needs.
- Owned, drove and developed the team members for being effective in their role.
- Created a culture that aided the need to work towards enhancing the customer experience and overall service delivery.
- Directly managed 32 employees in the team, and about 200 employees in the Customer Service Department.
- Established clear expectations for employees, providing guidance when needed.
- Conducted regular performance reviews to assess individual team member progress.
Education
Bachelor of Science - Information Systems And Technology
University of Lusaka
Lusaka, Zambia04-2023
Diploma - Management Studies
National Institute of Public Administration (NIPA)
Lusaka, Zambia06-2006
School Certificate - School Certificate
Kabulonga Boys School
Lusaka, Zambia12-2002
Masters of Engineering ( MEng ) - Information and Communication Technology
University of Zambia
Lusaka, ZambiaSkills
- Contract Negotiations
- Risk Management
- Relationship Management
- End-User Training
- Network Administration
- Wireless Networking
- Software Deployment
- Service support
- Technical Support
- System Administration
Accomplishments
- Graduated as the best student in Information Systems and Technology from the University of Lusaka in 2023
Certification
- Associate Member - Information and Communication Technology Association of Zambia (ICTAZ)
Affiliations
- Learning new things, Like Physical Sport, Interacting with different people,from different cultures.
References
References available upon request.
Timeline
Vendor Specialist - Infrastructure Services
Dimension Data
02.2023 - Current
Vendor Manager - Carrier Management Services
Dimension Data
07.2018 - 02.2023
Team Leader (Airtel Data Help Desk)
Tech-Mahindra- Business Services Group
01.2011 - 10.2013
- Associate Member - Information and Communication Technology Association of Zambia (ICTAZ)
Bachelor of Science - Information Systems And Technology
University of Lusaka
Diploma - Management Studies
National Institute of Public Administration (NIPA)
School Certificate - School Certificate
Kabulonga Boys School
Masters of Engineering ( MEng ) - Information and Communication Technology
University of Zambia
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