Summary
Work History
Education
Skills
Dates - Examination Year
Candidate
Languages
Timeline
CustomerServiceRepresentative
Zenor  Chola

Zenor Chola

Lusaka,09

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Debt Collector

Wellcash
Lusaka
08.2025 - 10.2025
  • I learned professionalism and curtesy. I took up the job with great high esteem at it helped me gain good social skills and communication .
  • Negotiated payment arrangements with clients to facilitate debt resolution.

Education

SCHOOL CERTIFICATE -

KABANANA SECONDARY SCHOOL

Skills

Customer service representative

  • Call management
  • Email management
  • Call center experience
  • Data entry accuracy
  • Communication skills
  • Payment processing
  • Customer service

Dates - Examination Year

12/01/24

Candidate

190900790232, Chola Zenor, Examinations Council of Zambia, School Certificate, Kabanana Secondary School, 9444, 2024, 5441402, English Language, Four, Merit, Literature in English, X, Absent, Civic Education, Three, Merit, Mathematics, Four, Merit, Biology, Five, Credit, Science, Three, Merit, Commerce, Seven, Credit, Principles of Accounts, Three, Merit, 8, 7, School Certificate, Examinations Council of Zambia, 75% - 100% Distinction, 70% - 74% Distinction, 65% - 69% Merit, 60% - 64% Merit, 55% - 59% Credit, 50% - 54% Credit, 45% - 49% Satisfactory, 40% - 44% Satisfactory, 0% - 39% Unsatisfactory

Languages

Cinyanja
Native language
English
Upper Intermediate (B2)
B2

Timeline

Debt Collector

Wellcash
08.2025 - 10.2025

SCHOOL CERTIFICATE -

KABANANA SECONDARY SCHOOL
Zenor Chola