Zephaniah Mumba
Kalulushi
Summary
Detail-oriented professional with expertise in data collection, report compilation, and project management. Proven ability to enhance customer service through effective survey administration and market research. Results-driven candidate with a strong background in customer service and market research. Demonstrated success in project management, ensuring timely completion of tasks while maintaining high-quality standards and fostering collaboration.
Overview
2026
2026
years of professional experience
Work History
Farmer
Self
Copperbelt
2018 - Current
- Engage in farming while accepting roles as an enumerator.
- On previous enumerator projects conducted interviews with respondents to gather information on insurance needs as farmers.
- Recorded responses using handheld devices for efficiency and accuracy.
- Organized schedules for visits to maximize coverage in assigned areas.
- Explained the purpose of the survey to respondents and answered any queries they had about it.
- Compiled reports based on gathered information from field visits.
- Collaborated with project managers to ensure timely completion of assigned tasks.
Driver
Bell Equipment Zambia Limited
Kitwe
02.2012 - 12.2018
- Delivered goods safely and efficiently to designated locations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of mileage, fuel usage, and delivery times.
- Adhered to traffic laws and company policies during all driving activities.
- Managed vehicle maintenance schedules to ensure operational readiness.
- Provided excellent customer service during deliveries and pickups.
Marketing Executive
Continental Machinery and Support Service Zambia Limited
Kitwe
02.2008 - 12.2011
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Conducted market research to identify trends and inform strategic decisions.
- Organized events and trade shows to showcase products and build customer relationships.
- Maintained an up-to-date database of customers' contact information.
- Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
Construction Volunteer
Jehovah's Witnesses
Kasama
03.2001 - 12.2007
- Assisted in construction of meeting places for community gatherings.
- Collaborated with team members to maintain safety and efficiency on job sites.
- Operated hand tools and equipment for various construction tasks.
- Contributed to site cleanup and organization after project completion.
- Ensured compliance with local building codes during construction activities.
- Transported materials to job sites using appropriate safety measures.
- Managed project schedules to ensure timely completion of construction tasks.
- Developed project budgets and monitored expenses throughout construction phases.
- Coordinated the delivery of materials to job sites and supervised site personnel to ensure quality control.
Education
St. Edmund's Secondary School
Mazabuka 12-1994
School of Natural Sciences
University of Zambia
Lusaka School of Technology
Copperbelt University
KitweSkills
- Data collection
- Report compilation
- Project management
- Customer service
- Market research
- Survey administration
Languages
English
Proficient (C2)
C2
Bemba
Proficient (C2)
C2
Nyanja
Native
Native
References
References available upon request.
Timeline
Driver
Bell Equipment Zambia Limited
02.2012 - 12.2018
Marketing Executive
Continental Machinery and Support Service Zambia Limited
02.2008 - 12.2011
Construction Volunteer
Jehovah's Witnesses
03.2001 - 12.2007
Farmer
Self
2018 - Current
St. Edmund's Secondary School
School of Natural Sciences
University of Zambia
School of Technology
Copperbelt University