Barbara Mwewa
Kabwe
Summary
I would like to be a successful and valuable asset to a company as an important stakeholder, by contributing to its growth. Experienced toll collector with exceptional customer service and communication skills. Comfortable with managing duties in a fast-paced, high-volume environment. Proficient in training staff members, generating daily reports, and performing basic accounting skills. Offering many years of expertise in the toll service industry.
Overview
7
7
years of professional experience
Work History
Toll Collector/Acting Senior Toll Collector
MOIC-LN
Kabwe
11.2024 - Current
- Manage the toll collection process by ensuring all toll collections take place uninterruptedly, effectively, and efficiently by all toll collectors on shift.
- Prepare cash float and required stationery for the incoming shift.
- Ensure accuracy in cash handling and documentation, as per cash procedure.
- Assist the shift manager with responding to queries from the plaza manager and walk-in clients.
- Attend to bleed-offs in accordance with cash handling procedure.
- perform any other duties as assigned by management
Toll Collector
NRFA
Kabwe
10.2017 - 11.2024
- Collection of toll fees from road users.
- Issuance of electronic receipts.
- Educate drivers on the requirements for toll fee payments and penalties applicable.
- Submission of cash reports to supervisor.
- Handover all collected revenue to the supervisor at the end of the shift.
- Reconciliation of traffic count to actual revenue.
- Perform any other duties as assigned by the supervisor.
Education
BBA - cooperate risk and security management
University of Africa
Lusaka03-2027
Cips International Certificate - purchasing and supply
National Institute of Public Administration
Cips International Advanced Certificate - purchasing and supply
Niec School of Business and Management Trust
Skills
- Effective communication
- Financial reporting
- Attention to detail
- Problem solving
- Toll collection
- Dependability
- Vehicle classification
- Records maintenance
- Toll equipment operation
- Excellent communication skills
- Interpersonal communication skills
- Assertiveness
- Multitasking proficiency
- Honest
- Professionalism
- Money handling
REFFERENCES
Mrs Ruth NgoNgola
manager human resourence
NRFA
0977423653
Mr Emmanuel Makombe
Procurement Manager
Luapula Provincial Administration
0977570100
Timeline
Toll Collector/Acting Senior Toll Collector
MOIC-LN
11.2024 - Current
Toll Collector
NRFA
10.2017 - 11.2024
BBA - cooperate risk and security management
University of Africa
Cips International Certificate - purchasing and supply
National Institute of Public Administration
Cips International Advanced Certificate - purchasing and supply
Niec School of Business and Management Trust
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