BRIAN M. NTUNTA
Lusaka
Summary
I am an enthusiastic, dedicated, and pragmatic individual who has a strong mixture, diplomacy, and experience in various fields of commerce and industry. I have always had a strong work ethic and have had different positions as well as various companies, which i believe shows the ability to adopt and take on new challenge. I believe my professional and academic qualification mixed with my work life experience makes me an individual who has a great deal to offer to any prospective employer.
Overview
12
12
years of professional experience
Work History
General Manager, Regional Business Manager
Retfuel limited - Retsol International - Puma Energy SitesService Station
Lusaka, Zambia
06.2024 - Current
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation as per ERB and Puma Energy customer complaint handling procedures.
- New site development assessment.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Operations Manager
Retsol International - Debonairs Pizza, Steers and Keg
Lusaka, Zambia
12.2023 - 06.2024
- Ensure strict compliance with Occupational Health & Safety Regulations, and any other related legislation.
- Ensure strict adherence to SOPs, and 'Operating System' compliance is being adhered to. Sit with managers and discuss any issues the site is facing, and come up with an action plan on how we can improve on the challenges.
- Help with customer service and any sections where they need help.
- Identity, manage, and resolve potential and actual conflict through effective communication and relationship-building skills.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Oversaw financial management, budget management, accounting and payroll activities.
- Measured and reviewed performance via KPIs and metrics.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
General Manager
Retfuel limited/Retsol International - Puma Energy Service Station
Lusaka, Zambia
01.2021 - 03.2023
- Managing Puma Energy Service Station.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Ensured compliance with local health department regulations regarding food safety standards.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Directed safety operations and maintained clean work environment to adhere to ERB requirements.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Supervised employees through planning, assignments, and direction.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Site Manager
Puma Energy, Super7 and Café – Retfuel, Retsol International
Lusaka, Zambia
07.2019 - 05.2021
- Devised processes to boost long-term business success and increase profit levels
- Interviewing, hiring, and training new workers
- Created weekly and monthly reports and presentations for the management team.
- Read pump controls and piping configurations, testing calibration and monitoring equipment
- Training Staff of each department in safety protocols and procedures
- Maintain a high standard of Environmental, Health, and Safety Management system.
- Ensure that tight access control is maintained in all the fuel and oil facilities.
- Ensure that daily reconciliations are done.
- Ensure that the site does work within tolerable operating losses and gains.
- Prepared budgets and monitored expenses to stay within allocated limits.
- Analyzed reports to identify areas for improvement in performance or cost savings.
- Performed inspections of the facility on a regular basis to ensure security measures were followed.
- Implemented systems for tracking employee attendance, performance reviews and payroll processing.
Quickshop and Bakery Manager
Engen Chainama, Corner Bakery, Quickshop- Retsol International
Lusaka
11.2018 - 06.2019
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels
- Fuel Stock reconciliation using ss26
- Maintained cleanliness and hygiene in bakery premises
- Managed all baking operations professionally and handled all problems confidently
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance
- Guaranteed all baked goods were cooked according to customers tastes and needs
- Maintained and controlled inventory of baked goods
- Coordinated and organized all restaurant inventory
- Helped general management develop prices based on inventory costs and portion sizes
- Hired and managed all kitchen staff
- Motivated staff to perform at peak efficiency and quality
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- And other duties assigned by the General Manager
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Kept orderly and accurate accounting records by monitoring sales documentation
- Reduced shrinkage 5.5% by closely monitoring inventory and security procedures
- Assisted in recruiting, hiring and training of team members
- Managed purchasing, sales, marketing and customer account operations efficiently.
Project Manager
Hech Tech Electrical Services
Ndola
03.2018 - 10.2018
- Oversaw annual budget to handle supply, labour, and maintenance needs
- Identified plans and resources required to meet project goals and objectives
- Identified, reviewed, and applied policies and procedures
- Managed all phases of projects from procurement to commission
- Provided management for internal personnel, contractors, and vendors
- Reduced workflow inconsistencies by recruiting and hiring capable staff members
- Construction and increased operational efficiency by developing improved filing systems for confidential client records and reports.
Store Manager
Debonairs Pizza and Steers - Mwachokumba Investment limited
Kabwe Township and Luanshya Township
02.2017 - 02.2018
- Oversee all store operations
- Preparing of payroll
- Ensure effective performance management of all staff in accordance with the Famous Brands policy and procedure
- Manage budgets set by Managing Director
- Managing and motivating staff to increase sales and ensure store efficiency
- Managed a team of 16 Steers and 28 Debonairs employees
- Helping to resolve customer complaints.
Store Manager
Debonairs Pizza Mukuba Mall - Fortune Foods Limited
Kitwe
01.2015 - 01.2016
- Responsible for ensuring a consistently high standard of operations in the store
- Being highly visible and the face of the business
- Oversee all store operations
- Responsible for the daily managing of staff and the assigning of duties
- Proven track record of increasing sales and turnover
- Analysing store sales Figures
- Managing food production and quality
- In charge of four motorbikes
- Organising and running of a shift in a Quick service restaurant
- Recruiting, training, and developing a team
- Performance appraisal of staff
- Managing and motivating staff to increase sales and ensure store efficiency
- Responsible for the accurate and timely allocation of cash
- Undertaking till balancing and administration activities in an efficient manner
- Helping to resolve customer complaints
- Manage budgets set by Area manager or operations
- Excellent customer service
- Ensure efficient stock control management for the restaurant
- Ensure effective performance management of all staff in accordance with the Famous Brands policy and procedure.
Store Manager
Debonairs Pizza and Milky Lane Copperhill Mall – Fortune Foods Limited
Kitwe
01.2013 - 01.2014
- Helping to resolve customer complaints
- Developing a team
- Performance appraisal of staff
- Manage budgets set by Area manager or operations
- Managed a team of 10 Milky lane and 21 Debonairs employees
- Staff Development
- Analysing store sales Figures
- Managing food production and quality
- In charge of four motorbikes
- Organising and running of a shift in a Quick service restaurant
- Recruiting, training, and developing a team.
Education
Diploma - Business Administration and Management -
Alison - Training College
Online Course01.2018
Grade 12 Certificate -
Lubuto High School
Ndola, Zambia01.2012
Skills
- Policy/program development
- Marketing
- Building, demolition, and renovation
- Construction management
- Reading blueprints
- HTML & CSS
- JavaScript
- PHP
- Pastel accounting
- Search Engine Optimization
- Staff Management
- Consulting
- Quality controls
- Key Food Safety Performance Indicators
- Vendor / Supplier Performance Management
- Food Safety Compliance
- Expense Control
- Sales
- P&L Management
- Dealership management
- Budget Development
- Data review
- Staff Motivation
Personal Information
Marital Status: Married
Nationality: Zambian
License: Driving License
Hobbies and Interests
- Listening to Music
- Traveling
- Watching Soccer
- Playing Soccer
- Playing Basketball
- Swimming
Computer Software Skills
- Aura System
- Pastel
- Xero
- Wini Branch
- Net POS
- NAMOS
- PIROTE
- Gaap
- Palladium
- Orbis - Polaris
Languages
- English
- Bemba
- Nyanja
References
- Mr. Benson Chileshe, Director – Retfuel limited - Retsol International, Lusaka, +260 964 02409
- Mr. Daffy Banda, Centre Manager - Debonairs Fortune Foods Limited, Kitwe, +26 0963 735548
- Mr. Clive Mweemba, Area Manager – Fortune Foods Limited, Copperbelt, +26 0962 482724
- Mr. Miyanda Hankumba, Director - Hech Tech Electrical Services, Ndola, +260 968 474413
- Stephen Chomba, Managing Director – Mwachokumba Investment Limited, Kabwe, +260 964 560279
Timeline
General Manager, Regional Business Manager
Retfuel limited - Retsol International - Puma Energy SitesService Station
06.2024 - Current
Operations Manager
Retsol International - Debonairs Pizza, Steers and Keg
12.2023 - 06.2024
General Manager
Retfuel limited/Retsol International - Puma Energy Service Station
01.2021 - 03.2023
Site Manager
Puma Energy, Super7 and Café – Retfuel, Retsol International
07.2019 - 05.2021
Quickshop and Bakery Manager
Engen Chainama, Corner Bakery, Quickshop- Retsol International
11.2018 - 06.2019
Project Manager
Hech Tech Electrical Services
03.2018 - 10.2018
Store Manager
Debonairs Pizza and Steers - Mwachokumba Investment limited
02.2017 - 02.2018
Store Manager
Debonairs Pizza Mukuba Mall - Fortune Foods Limited
01.2015 - 01.2016
Store Manager
Debonairs Pizza and Milky Lane Copperhill Mall – Fortune Foods Limited
01.2013 - 01.2014
Diploma - Business Administration and Management -
Alison - Training College
Grade 12 Certificate -
Lubuto High School
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