Caroline Nabeene Chuma Musuku
HR Executive/Office Administrators/Manager, Customer Service
Lusaka
Summary
Outgoing Office Administrator with over 10 years of experience applying multitasking skills to complete daily duties while resolving issues Adept at personal time management while greeting visitors, managing the phone switchboard, and tackling staff requests. Friendly and respectful with a positive attitude that creates a warm and inviting office atmosphere.
Overview
5
5
years of professional experience
Work History
HR Supervisor
Hilton Garden Inn Lusaka Society Business Park
Lusaka
2018.04 - 2021.02
- Complete administrative duties for the Human Resources department
General Office Assistant
Hilton Garden Inn Lusaka Society Business Park
Lusaka
2017.04 - 2018.04
- Responsible for diverse set of administrative tasks
Office Manager/Personal Assistant
Toilet Yanga Co Ltd
2015.12 - 2016.12
- Responsible for diverse set of administrative tasks
HR & Training Supervisor
Hilton Garden Inn Lusaka Society Business Park
Lusaka
2021.03
- Complete administrative duties for the Human Resources and Learning & Development department
Client Services Manager
Standard Chartered Bank
- Responsible for overall customer service delivery in the branch
Office Manager/Personal Assistant
Standard Chartered Bank
- Daily management of the smooth operation of the office of the Head of Consumer Banking and/or Chief Executive officer
Education
MBA Human Resources -
12.2024
Certificate in Diplomacy, Protocol and International Relations -
09.2015
Bachelor of Social Science (Psychology and Sociology) -
12.2004
International Baccalaureate Diploma -
06.2000
"O" Levels -
09.1998
Skills
Proficient in Microsoft Office
- Clerical Support
- Administrative Support
- Expense Reporting
- Event Preparation
- Proofreading
- Supply Management
- Spreadsheet Management
- Invoice Processing
- Business Administration
- Call Handling
- Business Writing
- Presentation Development
- Project Planning
- Report Writing
- Data Entry
- Meeting Planning
- Customer Service
- Travel Coordination
- Office Administration
- Calendar Management
- Social Media Knowledge
- Meticulous Attention to Detail
- Time Management
- Conference Planning
- Mail Management
- Detailed Meeting Minutes
- Travel Administration
- Strong Interpersonal Skills
- Resourceful
- Professional and Mature
- Positive Attitude
- Strong Problem Solver
- Labor Relations
- Self-Starter
- HR department startup
- HR policies
- Conference Planning
- Mail Management
- Detailed Meeting Minutes
- Travel Administration
- Strong Interpersonal Skills
- Resourceful
- Professional and Mature
- Positive Attitude
- Strong Problem Solver
- Labor Relations
- Self-Starter
Affiliations
Member of the Zambia Institute of Human Resource Management
Tel
260 977566226
References
Dabila Kapotwe, Dabila.Kapotwe@hilton.com, +260 963 674 877
Besa Chambula, Bchambula@minorhotels.com, +260 977 701 807
Kapumpe Musakanya, stonyhurst@gmail.com, +260 955 803 993
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR & Training Supervisor - Hilton Garden Inn Lusaka Society Business Park
2021.03
HR Supervisor - Hilton Garden Inn Lusaka Society Business Park
2018.04 - 2021.02
General Office Assistant - Hilton Garden Inn Lusaka Society Business Park
2017.04 - 2018.04
Office Manager/Personal Assistant - Toilet Yanga Co Ltd
2015.12 - 2016.12
Client Services Manager - Standard Chartered Bank
Office Manager/Personal Assistant - Standard Chartered Bank
- MBA Human Resources,
- Certificate in Diplomacy, Protocol and International Relations,
- Bachelor of Social Science (Psychology and Sociology),
- International Baccalaureate Diploma,
- "O" Levels,
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