Chawezi Nyirenda
ICT Leadership, Digital Strategy, Cybersecurity
Ridgeway
Summary
I have always had a passion for Technology and this steered me to study and grow within the IT industry. Over the years, I have developed the necessary Leadership qualities and skills to build and lead successful teams.
Overview
21
21
years of professional experience
41
41
years of post-secondary education
Work History
IT Operations Lead - Southern Africa Region
World Vision
03.2022 - Current
- Developed Maturity Framework for assessing IT Maturity in Southern African Field Offices
- Collaborated with cross-functional teams to design and implement Region-wide technology solutions.
- Formulated a Support Model utilising resources from various Field Offices to provide IT Services across the Region
- Switchover from IBM Bigfix to Manage Engine for endpoint management
- Collaborated with IT Audit, Cybersecurity and Endpoint Management teams to improve Cybersecurity across the Region
- Established a Cybersecurity Incident Response Team for the Southern Africa Region
- Collaborated with Field Offices and Supply Chain Team to negotiate favorable contracts for hardware, software, and services procurement with Vendors in the Region.
Service Management Advisor
World Vision
03.2020 - 02.2022
- Successfully prepared all Field Offices in the Southern Africa Region for working from home during the various lockdown periods of the COVID 19 pandemic. This included provision of data, devices and remote support capabilities
- Successfully implemented all GTD projects under the conditions of the ongoing pandemic. These included Bigfix, Zscaler, PMQA, Windows 10 migration, and SentinelOne (ongoing)
- Helped in the email migration of all users in the region from the IBM Notes environment to the Microsoft Outlook environment.
- Directly engaged and supported various National Offices with implementation of Digital and Enterprise Solutions. These include Lesotho (Engagespark messaging platform ) and Eswatini (SAGE 300 Payroll)
- Serve as technical resource and provide capacity building for the National Office GTD Teams. This is for Bigfix, Zscaler, and Information Security.
- Provided technical support to the Southern African Regional Office, collaborating with WASH, M&E, Disaster Management
- Conducted Information Security training for Regional Office Staff.
IT Manager
World Vision
01.2015 - 03.2020
- Restructured ICT Department to adapt to evolving Organizational needs.
- Implemented of Cloud based Network Management System (CISCO Meraki) that has been adopted as a standard across the Organization.
- Successful implementation of critical Cloud based Business Systems – HORIZON, Our People, SingleSTEP, Sunsystems 6.
- Refurbishment of ICT Building, including fireproof ceiling and floor.
- Established a Reliable datacenter with reliable connectivity and Backup Power that serves other World Vision Offices in the region.
- Office in a Pocket”: Equipping World Vision Zambia Community Development Workers (200) and other frontline staff with smartphones, internet connectivity, email and WV business mobile applications.
- Implemented Mobile Device Management using MaaS 360 for 200 phones.
- Implementation of 3CX VOIP system in all World Vision Zambia offices reducing intra organizational communication costs.
- Implemented Enterprise grade Payroll system (SAGE 300).
- Various innovative systems developed in-house including Electronic Driver log and Vehicle allocation system and app.
- Developed World Vision IT Zambia into a center of excellence in the Southern African Region, providing technical expertise, services and support to other countries.
Senior Systems and Security Administrator
World Vision
10.2011 - 12.2014
- Developed World Vision Zambia 3 year ICT Strategic Plan.
- Developed World Vision Zambia ICT Policy.
- Developed WVZ Information Security Operation manual.
- Developed and implemented strategy for WVZ connectivity upgrades to meet demands of new cloud based systems (SingleStep, Horizon, Our People, Sun 6).
- Successfully led negotiations with Mobile Service Provider (Airtel Zambia) for the cost effective provision of talktime and mobile devices.
- Provision of Technical support to other World Vision Offices in the Southern African region.
Sponsorship Systems Administrator
World Vision
06.2007 - 09.2011
- Formulated strategy that enabled World Vision Zambia to successfully complete the decentralization of the Sponsorship System to ADPs.
- Implementation of innovative ICT solutions for Sponsorship and Operations.
- Training of Field staff in the usage of Sponsorship systems.
Acting ICT Manager
World Vision
07.2008 - 10.2008
- Providing leadership to the team whilst new manager was being recruited
- Responsible for the Implementation and Administration of the STEP (Sponsorship Tracking Enhancement Program) Database - this includes systems configuration, maintenance and backup.
- Decentralise STEP Database to Area Development Program offices in various districts in Zambia.
- (successfully decentralized the database to 30 Field Offices).
- Train and supervise STEP Users at the National Office and Field Offices.
- Support and maintenance for Child Sponsorship Systems at WVZ, including regular updates and system backups.
- Plan and Implement IT support service for all the project sites in the usage and optimization of the STEP system in World Vision Zambia.
System Administrator
World Vision
05.2003 - 05.2007
- Facilitated the procurement, setup and disbursement of ICT equipment for the World Vision response to the humanitarian emergency in the Zambia.
- Developed database system for the collation and analysis of data from the Relief Projects Key responsibilities:.
- Administer Local Area Network and Ensure Internet connectivity for main office and field offices.
- Administer Lotus Domino Server and Lotus Notes databases.
- Server Administration.
- Provide technical support for Sunsystems 4.26, Commodity Tracking System (CTS) and EPI INFO.
- Provide System Security and Perform Systems Backup for all vital systems.
Education
Digital Business Strategy - Digital Strategy
World Vision
04.2001 -
ITIL4 Foundation - Service Management
PeopleCert
04.2001 -
CMNO, CMNA, CMNP - Computer Networking
CISCO
04.2001 -
Bachelor of Science - Computer Science
Copperbelt University
03.1998 - 01.2002
Lotus Domino Administration -
Lotus
Certificate in Computer Programming -
Association of Computer Professionals
06.1997 - 01.1998
Skills
Cybersecurity
undefinedTimeline
IT Operations Lead - Southern Africa Region
World Vision
03.2022 - Current
Service Management Advisor
World Vision
03.2020 - 02.2022
IT Manager
World Vision
01.2015 - 03.2020
Senior Systems and Security Administrator
World Vision
10.2011 - 12.2014
Acting ICT Manager
World Vision
07.2008 - 10.2008
Sponsorship Systems Administrator
World Vision
06.2007 - 09.2011
System Administrator
World Vision
05.2003 - 05.2007
Digital Business Strategy - Digital Strategy
World Vision
04.2001 -
ITIL4 Foundation - Service Management
PeopleCert
04.2001 -
CMNO, CMNA, CMNP - Computer Networking
CISCO
04.2001 -
Bachelor of Science - Computer Science
Copperbelt University
03.1998 - 01.2002
Certificate in Computer Programming -
Association of Computer Professionals
06.1997 - 01.1998
Lotus Domino Administration -
Lotus
Hobbies
I am a musician (guitar and piano), songwriter and music producer.
I like photography and have an instagram page of my work (@ch4w321)
I play table tennis, chess, basketball and soccer
Hobbies
I am a musician (guitar and piano), songwriter and music producer.
I like photography and have an instagram page of my work (@ch4w321)
I play table tennis, chess, basketball and soccer
Referees
- Mr Bradley Arthur: Director, Digital Transformation - bradley_arthur@wvi.org, +27 11 4750334
- Pastor Ronald Kalifungwa: Pastor, Lusaka Baptist Church - rkalifungwa@gmail.com, +260 979 772100
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