Shupekile Margaret Mwanza
Digital Transformation
Lusaka,Lusaka
Summary
I started off as an IT officer and am now a regional IT Director, I began my IT career in 2003 and my primary responsibility was to provide first level operational IT support to a team of about 400 users.
Over the years, I gained experience in project management, team leadership, and strategic planning. With hard work and dedication, I climbed the ranks to become a regional IT Director.
As a regional IT Director, I have made significant difference in the organizations I have worked for. I currently provide direction to multiple IT teams, ensuring they are aligned with the organization’s goals and objectives. I oversee large-scale IT projects, ensuring they are delivered on time and within budget. I am a highly motivated and enthusiastic individual, with many years of experience working in a variety of cultures across the globe, I am capable of working with minimal supervision, remaining effective whether isolated by Covid-19 lockdowns or in an office environment. I am adaptable to new digital technologies and look to how these can best be applied to local challenging environments. Covid-19 has emphasized the importance of staff care, which as a leader, I have taken the time to ensure staff wellbeing has been a top priority.
Overview
20
20
years of professional experience
Work History
IT OPERATIONS MANAGER LEAD- Southern Africa Region
World Vision International
10.2018 - 11.2018
- I Provided leadership support in the development of IT Strategy/Annual Operating Plans for 9 National Offices and ensure that IT Plans are aligned to the Business and IT at Local, Regional and Global levels
- I had overall responsibility in ensuring the National Offices and the Region have reliable IT Infrastructure, Internet Connectivity and power backup solutions
- I provided support in the implantation of IT initiatives that supported the overall organizational strategy
- I provided project management support to the 9 National Offices and in most cases I successfully and effectively delivered the projects (global, regional and local projects)
- I tracked performance and provide visibility of project plans/roadmaps for global and regional projects
- I Operationalized the IT Maturity framework across the National Offices in the region that is in line with the World Vision standards by improving operational efficiency and enabling Our Promise
- I was responsible for the management of IT Infrastructure compliance and that was inline with World Vision standards and local laws in the National Offices
- I provided support in ensuring policies and standard operating procedures were implemented across the National Offices
- I provided guidance in the development of National Office IT Budgets and worked with IT Managers in ensuring the are working within budget
- I supported a team of on 44 IT staff, I conducted assessments to identify opportunities/gaps to support our strategy and develop plans in ensuring National Offices achieve their goals by leveraging off staff in other National Offices or recommend training resources for personal/professional development that addressed existing needs
- I have Collaborated with and mentored IT staff, promoted synergetic partnerships, credibility and teamwork in the region
- I developed and managed weekly/monthly meetings with key stakeholders to ensure alignment and successful achievements of defined goals
- I managed National Office IT transitions and worked with National Offices in the recruitment of IT Managers
- I also provided support for Customer Service Management in the region and tracked performance and engage National Office IT on continuous Improvement
- I provided leadership support in the implementation of Standard ITIL processes for IT Service delivery and ensured internal Service Levels were met by monitoring and managing the queues at both National Office and Regional Levels
- I provided Information Security support by facilitating Threat Vulnerability and Risk Assessments and I also tracked Information Security and Awareness Training in the region
ICT PROJECT MANAGER
World Vision Southern Africa
11.2012 - 11.2018
- I successfully implemented the Mobile Health Project in Zambia and engaged Ministry of Health (MOH) at National and District level as part of the project implementation. I provided lessons learnt to other countries in Africa. The project was rolled out to approximately 600 users and I coordinated the localization of the application into a local language
- The Ministry of Health (MOH) co-opted me to sit in the Mobile Health Technical Working Group as a means to provide insight and lessons learnt in the implementation of mobile health projects
- I trained close to 200 hundred community workers and 10 trainer of trainers in 2 districts in Zambia as a means of utilizing the solutions that lead to the growth of the project
- I implemented Commcare Server at the MOH office as result of local Data Privacy Policy and trained some of there staff in the utilization the the system
- I monitored usage of the system, ensured all key stake holders were able to generate the relevant reports
- I also worked in various Projects in WV Zambia that were related to Mobile Health.
Regional IT Director - Southern Africa Region
World Vision International
11.2021 - Current
- I provide leadership in the development of Digital Operating plans for the region and ensure the were aligned with the global priorities
- I drive delivery of digitalization initiatives and and support the development of digital literacy development plans
- I lead in ongoing development, improvement, and implementation of IT governance policies and procedures in conjunction with Risk team, Management team and Staff.
- I ensure security management procedures are in alignment with World Vision International Security policy
- I developed Performance management maturity framework for the 9 Countries as a means of monitoring and measuring IT performance
- I directly supervise the staff and activities of the IT team, investing in the personal and professional development of support staff.
- I support the development and management of IT team budgeting processes
- I have gained strong leadership skills by managing medium to large projects from start to finish.
- Lead ongoing development, management, and optimization of the digital infrastructure of the organization in compliance with key technology infrastructure standards and organizational needs.
- I lead the IT team in the efficient acquisition and maintenance of hardware, software, IT consulting resources, and maintenance contracts. This includes leadership for the IT team in implementation of device management protocols and software.
- I ensure maximum systems uptime through system performance monitoring practices and helpdesk support operations
- I support the offices in the development and management of the IT Risks
INFRASTRUCTURE AND BRANCH SUPPORT MANAGER
Ecobank Zambia
10.2011 - 09.2012
- I was responsible for the Banks IT Infrastructure and ensured availability of all Business Critical Services to both our Internal and External Customers
- I managed the Service Desk and ensured Service Level Agreements were adhered to by th team
- I managed the Data Center and Implemented a Disaster recovery Hot Site to ensure Business Continuity
- I managed the implementation and installation of Point of Sales for the Banks clients
- I managed and implemented the VOIP Cisco Call Unified Solution which saved the bank significant amount that was allocated to communication
- Provided advise in vendor engagement process and also and reviewed Service Provider Performance
- I worked closely with other functions in ensuring all there IT needs were met
ICT SYSTEMS ADMINISTRATOR
World Vision Zambia
05.2007 - 09.2011
- System Administration: Networking, LAN, setup and maintenance, hardware/software repair, setup implementation and maintenance, application development, System backup and security
- Design and implementation of networks for 22 field offices Design and manage, and monitor the organization's LAN and WAN networks – performing updates and maintenance on networks
- Setup and Management of Windows 2003 servers, Administrating SQL servers 2000/2005 , Setup and maintenance of
- Active Directory
- Windows server updates and patch management
- Management of messaging technologies – Lotus Notes Domino server and client
- Managing projects and change as a result of newly implemented systems such as the implementation of VSAT in 22 field Offices and new SQL based procurement systems
- Choosing and recommending the hardware and software to meet our organization's needs and implementing IT standards and procedures
- Managing the rolling out of new equipment and systems, and ensuring that corrective and preventative measures are performed on existing equipment
- Running training programs for users in various Computer Skills and newly implemented systems and developing both technical and non-technical user manuals
- Analyze user's business requirements and prepare system proposals stating functional requirements, systems specifications and test plans for both new and changed systems
- This includes cost, benefit and risk analysis on proposed systems
- End-user support – both technical and non-technical resolutions through helpdesk services
- Maintained Contacts for IT Outsourced services and contacted them as and when needed
ICT SYSTEMS ADMINISTRATOR - Secondment
World Vision Mozambique
02.2007 - 05.2007
- I worked in Mozambique on a secondment assignment as a System Administrator my primary responsibility was to skills transfer to the Systems Administrator in the Zonal Office and secondly build capacity in installing Skylogic VSATs to the team
- I successfully accomplished both tasks
- I successfully installed a VSAT at the humanitarian emergency response site office in Mutara and saved the organization money.
IT OFFICER
World Vision Zambia
05.2003 - 01.2007
- I was the first point of contact for IT Support to the National Office and Area Development Programs
- Delivered basic support and troubleshooting such as password resets, printer configurations and network connection
- Trained and mentored new service desk personnel and managed IT portion of employee onboarding process
- I also enforced IT usage and internet policy with users
- Management of messaging technologies – Lotus Notes server, client and sametime
- Provide Suns-ytems support
Education
Bachelor of Science Degree - Computer Science
The Copperbelt University
Kitwe, Copperbelt 12.2003
High School Diploma -
Namwianga Christian Secondary School
Kalomo, Zambia01.1994
Skills
- Leadership and Team Building
- Strategy development and Implementation
- Risk Management
- Customer Service Management
- Governance, Policy development and implementation
- Training & Development
- Resource planning
- Budgeting
- Project Management
- Performance Management
- ICT in development (ICT4D)
- Support for Working From Home
- Stakeholder Engagement
- Cross culture engagement
- !Trak-It Solutions !Trak-It HR
Accomplishments
- I managed the Windows 10 Upgrade Project and was the liaison between the Project Team and WVIT
- I provided weekly updates to WVIT Staff and had weekly meetings with the project team to discuss the status and to develop strategies that would address any challenges. Despite the Pandemic and the many lockdowns, I managed to move the status up from 50% to 91% computers that were successfully migrated
- I redesigned the current structure to support the current digital transformation strategy
- I successfully hosted the Global Technology leadership meeting where the new operating model for the year was defined
- Successfully migrated the server infrastructure for Estwatini to cloud
- I supported staff emotionally during the pandemic
- I managed the consolidation of Domino Servers for Malawi, Mozambique, DRC,SWALESA, and Zimbabwe
- I managed IT Managers transition in Malawi and recruited the IT Manager, IT Networks Officer and worked on building trust and morale in the team
- I managed IT Managers transition for IT Manager in Zimbabwe and coached and mentored the new IT Lead in her role
- I trained Regional staff to recognize and avoid cyber attacks while working both at the National Office and at Home
- I shortlisted and participated in the recruitment of the IT Customer Support Analyst in Angola and Lesotho
- Successfully implemented Big Fix and Zscaler for the region
- I successfully implemented a Regional IT Support team to provide IT Support for key business applications (Domino Administrators, Zoom Administrators,O365 Administrators, Network Support, and Regional Queue Managers)
- I had the team trained in Customer Service Management for customer service improvement
- I lead the process of developing the Disaster Recovery Plan in Lesotho, which has since been used as template in Swaziland, Angola, Malawi and Zimbabwe
- Home
- I shortlisted and participated in the recruitment of the IT Customer Support Analyst in Angola and Lesotho
- Successfully implemented PMQA for Southern African Regional Office
- Successfully implemented Big Fix and Zscaler for the region
- I successfully implemented a Regional IT Support to provide IT Support (Domino Administrators, Zoom Administrators,
- O365 Administrators, Network Support, and Regional Queue Managers)
- Had the team trained in Customer Service Management
- I lead the process of developing the Disaster Recovery Plan in Lesotho, which has since been used as template in
- Swaziland, Angola, Malawi and Zimbabwe
Additional Information
Governance
- Currently serve as Board Member for World Vision and Credit Union(CUSA) where I serve as the Board Chair
- Currently serve as Board Member for Asikina Network where I inspire and encourage girls to pursue STEM course
- Served as Board Member for Ukani Manje
- Served as Board Member for the Daniel Society
Timeline
Regional IT Director - Southern Africa Region
World Vision International
11.2021 - Current
IT OPERATIONS MANAGER LEAD- Southern Africa Region
World Vision International
10.2018 - 11.2018
ICT PROJECT MANAGER
World Vision Southern Africa
11.2012 - 11.2018
INFRASTRUCTURE AND BRANCH SUPPORT MANAGER
Ecobank Zambia
10.2011 - 09.2012
ICT SYSTEMS ADMINISTRATOR
World Vision Zambia
05.2007 - 09.2011
ICT SYSTEMS ADMINISTRATOR - Secondment
World Vision Mozambique
02.2007 - 05.2007
IT OFFICER
World Vision Zambia
05.2003 - 01.2007
Bachelor of Science Degree - Computer Science
The Copperbelt University
High School Diploma -
Namwianga Christian Secondary School
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