CHILUBA MUKOBA
Lusaka
Summary
Experienced professional with focus on administrative and operational support. Delivers streamlined processes and enhanced organisational efficiency through strong analytical and problem-solving skills.
Diligent and proactive individual with strong foundation in organisational and interpersonal skills, along with ability to adapt quickly to new environments. Demonstrates strong decision-making and innovative approach to software design and documentation with a proven track record in banking applications and ICT implementations. Committed to fostering collaborative environments and Ready to make meaningful impact.
Overview
6
6
years of professional experience
Work History
I.T officer/Collections officer
B-SQUARE CREDIT SERVICES
12.2022 - 05.2023
- Installation of servers
- Installation of Loan System management
- Installation of Applications
- Scheduling backups on the server
- Providing technical support to users
- Submitting DDACC files to non electronic banks.
- Managing PMEC inputs and outputs, reconciliations and receipts.
- Reconciliation of bank statements with the DDACC files sent.
- Ensuring that all payments are receipted before the start of another collection cycle.
- Managed over 20 customer calls per day
- Attending to requests and or concerns from Loan consultants.
- Responding to emails from the bank.
- Handling Refunds.
- Attending to clients’ queries or concerns
- Processing Loan applications.
IT Support-Intern
Zambia Industrial Commercial Bank
12.2021 - 03.2022
- Creating of accounts and managing users on oracle Flexcube v 12.4
- Running End of Day (EOD) in Oracle Flexcube
- Having daily checks on banking systems and doing backups on Flexcube WLS consoles and servers
- Managing Windows Active Directory (AD)
- Monitoring systems like MS 365, Power card, Banklink DDACC Clearing
- Managing Users & bank staff creating user profiles, resetting Accounts on User management platform and reporting
- Bank Applications Testing & quality Assurance
- ATM Testing and Monitoring on Wincor and GRG.
- Preparing files for DDACC (Direct Debits) using different formats for different banks.
- Resolved technical issues to ensure smooth operations.
- Performed regular system backups, securing important company information.
- Managed daily email correspondence, ensuring swift response times.
- Enhanced customer service by answering inbound calls and solving queries promptly.
- Supported team efficiency by assisting with administrative tasks.
- Handled sensitive data confidentially to uphold privacy standards.
- Delivered first-line support to troubleshoot, diagnose and resolve issues with company software.
- Set-up new users with IT systems and equipment, offering further support and guidance to new starters.
- Kept company servers updated and running correctly to prevent operational disruptions.
I.T and Sales Support Intern
Swift Payroll
12.2019 - 03.2020
- Installing and Configuring Swift Payroll software on Client Computers
- Routine Maintenance of Swift Payroll system i.e. Patches and updates
- Marketing payroll software to prospect customers.
Cashier/Operator
Incredible Digital Connections/Seyzam Investment
08.2017 - 06.2018
- Collecting, recording and banking customer payments
- Updating customer accounts on ZANACO POS machine and DSTV system
- Reconciling daily cash at hand with system records at end of day.
- Attended to more than 50 walk in customers per day.
- Attended to more than 10 calls per day.
- Resolved all queries in shortest possible time.
Data Entry
Evelyn Hone College
01.2017 - 06.2017
- Entering student's details in school's data base.
- Updated more than 200 students per day.
- Corrected data entry errors to prevent duplication or data degradation.
- Improved efficiency with meticulous data entry and documentation tasks.
- Managed data entry tasks, maintaining high levels of accuracy.
- Met productivity goals through swift, precise data entry.
- Ensured error-free data entry through rigorous quality checks.
Education
Diploma - Information Technology
Evelyn Hone College
LusakaCertificate - Graphic Design Master Class
Udemy
ZambiaCertificate - Monitoring and Evaluation
University of Zambia
ZambiaO-Level: Grade 12 School Certificate -
Millemu High School
Ndola, CopperbeltSkills
- Software Maintenance
- Software & Quality Assurance
- Banking Applications Specialist
- Web Applications Development
- Technical systems support
- Systems Analysis
- Windows
- MS Office 365
- Active Directory (AD)
- Operating System
- User Management
- Oracle Flexcube (core banking system)
- MySQL
- Techurate
- PHP (Proficient)
- C (Familiar)
- JavaScript (Familiar)
- C# (Familiar)
- HTML
- Innovative
- Complex problem solver
- Adobe (Photoshop, Illustrator and InDesign)
- XAMPP server
- Strong decision maker
- Digital Marketing
- Creative design
- Social media monitoring
- Graphic design
- Customer relationship management
- Canva
- Social media advertising
- Facebook and Instagram Ads
- Fluent in English and Nyanja
Affiliations
ICTAZ Member
Languages
English
Bemba
Nyanja
Timeline
I.T officer/Collections officer
B-SQUARE CREDIT SERVICES
12.2022 - 05.2023
IT Support-Intern
Zambia Industrial Commercial Bank
12.2021 - 03.2022
I.T and Sales Support Intern
Swift Payroll
12.2019 - 03.2020
Cashier/Operator
Incredible Digital Connections/Seyzam Investment
08.2017 - 06.2018
Data Entry
Evelyn Hone College
01.2017 - 06.2017
Diploma - Information Technology
Evelyn Hone College
Certificate - Monitoring and Evaluation
University of Zambia
O-Level: Grade 12 School Certificate -
Millemu High School
Certificate - Graphic Design Master Class
Udemy
References
- Funwell, Malake, Head I.T, funwell.malake@zicb.co.zm, +260966853535, Zambia Industrial Commercial Bank (ZICB)
- Brian, Mutale, Head of Computer studies section, brianmutale3@gmail.com, +260977317436, Evelyn Hone College
- Kennedy, Phiri, I.T & Risk Manager, kennedyphiri24@gmail.com, +260971444268, Ernst and Young