Chilufya Musosha
Lusaka
Summary
A seasoned Business Analyst with over 15 years of experience in IT infrastructure, data solutions, and project leadership across healthcare, NGO, and corporate sectors. Skilled in gathering requirements, analyzing business needs, and delivering innovative IT and data-driven solutions to optimize operational efficiency. Proficient in stakeholder engagement, technical team management, and implementing advanced data visualization and reporting tools to enhance decision-making processes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Co-Founder & Executive Director
eNgoma Solutions Limited
01.2017 - Current
- Collaborated with stakeholders to identify requirements for health-related data visualization and collection projects, leading to more informed decision-making
- Designed and deployed IT and data collection solutions, including the Zambia COVID-19 Information Chatbot, which improved access to health information for the public
- Conducted gap analyses and proposed IT strategies to streamline NGO operations and achieve organizational objectives
- Led cross-functional teams in delivering key health data projects, ensuring alignment with client goals
Country Manager
MPharma
05.2015 - 11.2016
- Gathered and analyzed business requirements to improve pharmaceutical distribution processes and streamline IT systems
- Led system overhaul projects, reducing operational costs by 15% and improving supply chain efficiency
- Managed stakeholder communication between regional and international teams to align operational goals and IT infrastructure
- Implemented reporting and dashboard systems for real-time monitoring of operations, enhancing visibility into key performance metrics
IT Manager
Abt Associates
11.2010 - 10.2015
- Conducted detailed analysis of IT needs for USAID-supported projects, ensuring systems were tailored to meet project requirements effectively
- Developed disaster recovery plans and IT policies to ensure uninterrupted operations and compliance with international standards
- Worked closely with cross-functional teams to improve IT service delivery and support across the organization
Education
BSc - Computer Science and Psychology
University of Namibia
01.2000
Skills
- Tableau
- Power BI
- SmartCare
- Microsoft Suite
- Networking
- Wi-Fi
- VoIP
- WAN
- Cisco Systems
- IT Troubleshooting
- Data Modeling
- Process Mapping
- Requirements Gathering
- Leadership
- Strategic Planning
- Stakeholder Management
- Communication
Certification
- Microsoft Certified Systems Engineer (MCSE)
- Cisco Advanced Security Certification
- Data Visualization Certification – Power BI and Tableau
Keyprojectsandachievements
- USAID ZMELP Technical Support Subcontract, 01/01/21 – Present, Provided business analysis support to improve health data collection and reporting systems for Zambia’s health initiatives.
- Zambia COVID-19 Information Chatbot, 01/01/20, Led the analysis and development of a real-time information chatbot, increasing public health awareness.
- AYo Zambia Customer Support Chatbot, 01/01/20, Streamlined customer service operations for a telecom provider by delivering a chatbot solution, enhancing client satisfaction and reducing response times.
Additional Information
How to make the internet a social equaliser | Chilufya Musosha | TEDxLusaka, 2020
References
Mr Kelvin Sikwibele
IHM Africa
Lusaka, ZM
kelvin@ihmafrica.org
Ms Kathleen Poer
Abt Associates
kathleen.poer@gmail.com
Timeline
Co-Founder & Executive Director
eNgoma Solutions Limited
01.2017 - Current
Country Manager
MPharma
05.2015 - 11.2016
IT Manager
Abt Associates
11.2010 - 10.2015
BSc - Computer Science and Psychology
University of Namibia
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