Choolwe Mainza
Lusaka
Summary
A self -motivated, hardworking and determined graduate with strong knowledge and experience in Insurance claims processing, preparing endorsements, tender documents and quotations, and file maintenance. Excellent communication skills, a team player that is easy to relate with and has a keen eye for details, very good with numbers with strong knowledge of insurance broking, health Insurance and motor Insurance. Also computer literate with excellent working knowledge of MS Office, Internet and Email. An avid learner that is always seeking to gain more knowledge and information to maximize performance and contribute greatly to the Insurance Industry.
Overview
3
3
years of professional experience
Work History
CLAIMS ASSESSOR
ONELIFE ASSURANCE ZAMBIA LTD
11.2022 - Current
- Claims verification & acknowledging receipt of new claims.
- Attending to health care providers & client enquiries.
- Manage client benefit utilization.
- Build and maintain client relationships.
- Detecting & reporting fraudulent activities.
- Chairing departmental meetings.
- Providing input into risk management process of the organisation.
- Provide orientation training to new recruits.
QUALITY ASSURANCE CUSTOMER CARE – INTERN
MTN AYO INSUANCE
06.2022 - 11.2022
- Ensuring that customers are aware of the products offering and terms and conditions
- Finding sales defects quickly such as misrepresentation of products
- Ensuring that the revenue generations due to increased sales and client loyalty
- Informed decision making as a result of depending on customer feedback got through quality assessment.
UNDERWRITING CLERK – INTERN
MADISON INSURANCE
07.2021 - 01.2022
- Underwriting and administering schemes
- Collect, review and analyze an applicant’s relevant history and records
- Obtain additional information about an applicant to determine coverage needs
- Determine the level of risk for insuring
- Sell all insurance products
- Offer recommendations on whether or not to approve an application
- Help agents determine premium costs
- Claims processing, evaluate insurance claims for accuracy and the coverage amount
- Resolving customer queries.
Education
Bachelor of Science - Insurance & Pension Management
University of Lusaka
Lusaka05.2021
High School Diploma -
Katondwe Girls Secondary School
Luangwa11.2013
Skills
- Risk Assessment
- Problem-Solving
- Time Management
- Attention to Detail
- Communication Skills
- Analytical Skills
Languages
English
Chi Tonga
Chi Nyanja
Degree
Bachelor’s Degree Insurance & Pensions Management
References
- Kelvin Bwalya, Administration Manager, Corporate Business, kelvin@mlife.co.zm, +260 979 616 230
- Moffat Kaoma, Lecturer, University of Lusaka, +260979413039, Moffatkaoma61@gmail.com
- ALPHEL MUSUKWA, Head of Claims & Customer Service, MTN aYo Insurance, +260966490203, Alphel.musukwa.aYo4u.com
Timeline
CLAIMS ASSESSOR
ONELIFE ASSURANCE ZAMBIA LTD
11.2022 - Current
QUALITY ASSURANCE CUSTOMER CARE – INTERN
MTN AYO INSUANCE
06.2022 - 11.2022
UNDERWRITING CLERK – INTERN
MADISON INSURANCE
07.2021 - 01.2022
Bachelor of Science - Insurance & Pension Management
University of Lusaka
High School Diploma -
Katondwe Girls Secondary School
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